Himanshi Goel

Operations Associate

Noida, Uttar Pradesh, India7 yrs 5 mos experience

Highly Stable

Key Highlights

Proven leadership in customer service roles.
Strong analytical skills with a focus on data-driven decisions.
Experience in quality assurance and process improvement.

Stackforce AI infers this person is a data-driven operations and customer service professional with expertise in quality assurance and analytics.

Contact

Skills

Core Skills

Customer ServiceLeadershipQuality AssuranceProblem SolvingAccounting

Other Skills

CalibrationGrowth StrategiesCoachingRelationship Development360 FeedbackCoaching & MentoringTime ManagementAnalytical SkillsQuality AuditingQuality ControlBusiness Process Outsourcing (BPO)CommunicationCustomer SatisfactionCross-functional Team Leadership7 QC Tools

About

I am a very hard working and passionate person. I strive to achieve the best results with my work and cater to the thought that growing the organization develops growth in us. I can really mould into any given situation and can perform various roles. I enjoy planning, right from a very small detail to any big decision. I try to break a big task into small milestones and achieve them one by one.

Experience

7 yrs 5 mos

Total Experience

1 yr 6 mos

Average Tenure

1 yr 4 mos

Current Experience

Efficient logistics inc.

Business Operations Consultant and data analyst

Feb 2025 – Present · 1 yr 4 mos · Noida, Uttar Pradesh, India · Hybrid

Reboot xp

Quality Team Lead

Jul 2024 – Feb 2025 · 7 mos · Noida, Uttar Pradesh, India · On-site

Telus international india

Customer experience analyst

Mar 2021 – Jun 2024 · 3 yrs 3 mos · Noida, Uttar Pradesh, India

CalibrationGrowth StrategiesCoachingRelationship Development360 FeedbackCoaching & Mentoring+19

Amazon

Quality Specialist

Jul 2019 – Nov 2020 · 1 yr 4 mos · Hyderabad Area, India

Being a part of Last Mile And Quality(LMAQ) team, I am responsible to create the Amazon's own map space so that the delivery associates will find it convenient to deliver the product without any disruptions.

Analytical SkillsManufacturing Process ImprovementLeadershipCustomer ServiceCustomer SatisfactionWritten Communication+10

Uber rideshare

Operations Team Lead

Sep 2018 – Jun 2019 · 9 mos · Noida Area, India

Responsible for the team action and team joint collaboration.
As the team lead for Uber Rides, I managed a team of 7 experts at CSAT 3.6, which rose to 12 with CSAT of 4.5 within a month.
I was also given Eats support and on-boarding for which my team size was expanded to 19 experts.
Additionally, I have contributed in my team efforts for the cash collection process, and self help process for Delhi NCR.
I have also worked as a team trainer and have solved day to day queries for the team working in the Delhi NCR GL.
I have also contributed in various successful events at Uber, such as Uber Week Of Service, Super Day, to name a few.

Analytical SkillsLeadershipCustomer ServiceCustomer SatisfactionWritten CommunicationCoaching+6

Thanks for the help

Operations

Sep 2017 – Aug 2018 · 11 mos · Noida Area, India

Being the first person boarded on team, I was an active player and had a glimpse in each activity of the business. From the point of sale to the final output of the assignment, I had handled each and every role.
I was responsible to make good and strong relations with people over the phone. Without actually meeting a person, I had to get work done from them.
Addingly, I was responsible for matching the right person to an assignment. I used to look into an assignment, check if all the required files are present, ask the expert to look into the same and help me to probe further.
I was also responsible to make the final payment sheet to be sent to the experts. I have handled the invoices for the
business as well.
Resolving customer queries and making them have a wonderful experience was very important for customer retention, which I was responsible for.

Analytical SkillsCustomer ServiceCustomer SatisfactionWritten Communication360 FeedbackProblem Solving+2