Jan 2023 – Dec 2025 · 2 yrs 11 mos

• ▪ Led Vadodara operations, managing a 10+ member team and 3,500+ delivery partners, ensuring smooth execution of every order.
• ▪ Delivered industry-leading performance across all city metrics:
• Order growth of 75% Yo2Y
• Delivery partner base scaled 100% Yo2Y
• Achieved lowest operational cost & supply-demand stress among top 30 cities in India.
• ▪ Recognized with “Top Performing City Award” (2024) at the Annual Townhall for excellence in merchant, delivery partner, and customer satisfaction while maintaining a positive contribution margin.
• ▪ Awarded “Synergy Superstar” at Logs Offsite for exemplary collaboration with Sales, Central Ops, and cross-functional teams.
• ▪ 3PL Vendor Management (PAN India Responsibility):
• Spearheaded telecalling vendor management for delivery partner onboarding conversion across India.
• Improved lead-to-onboarding conversion by 150%
• Reduced vendor billing costs by 30%
• Revamped SOWs and SOPs to standardize quality, process, management, and software for all stakeholders.
• ▪ Special Projects:
• IRCTC Vadodara Junction Delivery Launch: Overcame early operational challenges through stakeholder alignment, SOP creation, and process innovations; learnings scaled PAN India.
• Fleet Innovations: Expanded Veg Fleet, implemented Walker’s Fleet in Universities, and introduced financial inclusion training and first responder training for delivery partners.
• CSR & Community Impact: Feeding India Scholarship program and traffic safety sessions for delivery partners.
• ▪ Strategic Playbooks & Growth:
• Developed Festival & Seasonal Playbooks with complete strategies and learnings to ensure stronger performance year-on-year.
• Cracked hyperlocal marketing playbook for high-potential zones, driving growth via In-app, OOH, and BTL marketing campaigns.
• Ensured Delivery Partner Earning Potential Sanity Check across slots

Jun 2021 – Dec 2022 · 1 yr 6 mos

• ▪ Directed operations across 200+ cities, leading a team of 60+ leaders (State Heads, Program Managers, Data Analysts, Ops Heads & City Fleet Coaches) and 10,000+ delivery partners, ensuring smooth execution of 4M+ monthly orders.
• ▪ Built teams from scratch - hiring, training, and stabilizing breaking cities across diverse geographies, driving performance ownership at state, city, and fleet level.
• ▪ Owned full P&L for 5 states, designing rider payout & incentive structures while optimizing unit economics and reducing operational burn; implemented PAN-India rider long-distance fraud detection framework.
• ▪ Spearheaded Zomato’s launch charter: managed launch P&L, identified potential markets, created playbooks, set KPIs and R&Rs, and scaled operations seamlessly.
• ▪ Launched 140+ cities in just 8 months (Mar 2022), expanding Zomato’s presence to 1,000+ cities & towns nationwide and making new cities a growth engine with incremental market share.
• ▪ Cracked hyperlocal marketing playbook for high-potential cities, boosting new user growth via in-app campaigns,
• OOH, and BTL activations
• ▪ Partnered with engineering & product teams to build and roll out critical product features tailored for Tier-2/3 cities, driving platform reliability and adoption.
• ▪ Achieved industry-leading execution quality: lowest error rates, significantly lower per-km cost per order vs competitors, resilient operations during peak demand days, rains & festivals.
• ▪ Collaborated with cross-functional teams (Product, Supply, Ops, Marketing) to enforce sustainable growth and process scalability.
• ▪ End-to-end program ownership of key initiatives - from strategic planning to execution - while creating operational frameworks that improved efficiency and long-term sustainability. [Blog

Dec 2020 – May 2021 · 5 mos

• ▪ Led end-to-end operations across 30+ cities, managing a 20+ member team and 3,000+ delivery partners, ensuring smooth execution of 2M+ monthly orders.
• ▪ Owned full P&L responsibility for the states, consistently optimizing delivery costs while driving revenue growth and operational efficiency
• ▪ Stabilized breaking cities in just 4 weeks by closing critical supply-demand gaps, significantly improving delivery reliability and customer experience. Increased state market share by 25 percentage points.
• ▪ Managed the complete delivery partner lifecycle - sourcing, onboarding, incentive cost control, NPS improvement, and retention programs.
• ▪ Spearheaded state-level projects, including Order Conversion initiatives, COVID-19 Vaccination Campaigns, and the launch of a Gig platform, delivering measurable operational and social impact.
• ▪ Built state-level sustainability plans for long-term operational stability and scalability of city clusters.
• ▪ Represented Zomato with local government and law enforcement agencies, ensuring compliance and seamless operations.

Feb 2019 – Nov 2020 · 1 yr 9 mos

• ▪ Led end-to-end operations across 40+ cities, managing a 20+ member team and 3,000+ active delivery partners, ensuring seamless execution of 2M+ monthly orders
• ▪ Responsible for scaling up Food Delivery business by Launching 35 new cities across the state
• ▪ Owned full P&L responsibility for the state, consistently optimizing delivery costs while driving revenue growth and operational efficiency
• ▪ Designed, implemented, and scaled business processes that reduced city logistics costs while strengthening fleet reliability and customer experience
• ▪ Reduced delivery partner onboarding cost by 50% through scalable sourcing, structured training programs, and automation
• ▪ Built strong administrative relationships, liasoning with local authorities to ensure smooth operations and regulatory compliance
• ▪ Directed COVID-19 response across the state: distributed PPE, enforced safety protocols, and managed continuity of fleet operations under lockdowns
• ▪ Strengthened workforce capability by defining hiring/training targets, balancing demand–supply, and maintaining attractive earning potential for delivery partners
• ▪ Increased state market share by 20 percentage points through operational excellence and service reliability
• ▪ Partnered with product & engineering teams to prioritize and deliver critical product features across 40+ cities, driving scalability and reliability of the platform

Sep 2018 – Dec 2018 · 3 mos · Rayong, Thailand

• ▪ Led a cross-functional team of 22 members across planning, logistics, vendor management, and performance tracking-ensuring seamless last-mile execution and on-time service delivery.
• ▪ Oversaw end-to-end Operations for Maintenance and logistics including finance, forecasting, reverse logistics, inventory, and vendor sourcing-critical to supporting delivery uptime and route reliability.
• ▪ Implemented real-time stock tracking and inventory planning in SAP Business One to maintain uninterrupted availability of assets and delivery materials (bags, kits, spare parts, etc.).
• ▪ Spearheaded automation-focused projects to improve delivery fleet readiness, reduce turnaround time, and enhance field productivity-resulting in measurable improvements in SLA adherence.
• ▪ Negotiated vendor contracts based on quality, price, and lead times to optimize fleet support, consumables procurement, and repair cycles in the last-mile network.
• ▪ Applied Total Preventive Mainetenance(TPM) principles and lean methodologies (5S, Kaizen, Six Sigma) to reduce downtime and operational inefficiencies across delivery hubs and micro-fulfillment centers.
• ▪ Designed and executed demand forecasting and asset planning strategies, ensuring resource availability during peak periods and minimizing idle time.
• ▪ Regularly engaged in B2B and B2C feedback loops to improve customer experience, identify pain points in delivery execution, and drive continuous process improvements.
• ▪ Achieved a 50% reduction in operational lead time by conceptualizing new SOPs for process optimization-applied to delivery prep, field support, and asset readiness checks.
• ▪ Maintained a 100% on-time task completion rate for feature implementations, delivery support upgrades, and process rollouts.

Sep 2017 – Dec 2017 · 3 mos · Milan Area, Italy

• Designed new Strategy to evolve from existing mass-market approach to tailor-made approach to increase commercial performance of firm
• Analysed media market with special focus on practical solutions based on the DMP generated data

Sep 2017 – Dec 2017 · 3 mos · Milan Area, Italy

• Supply Chain Assessment Tool:
• Designed new Supply Chain Performance Assessment Tool by analyzing the Primary Value Chain activities of each business units by using the company provided data as input to measure and improve overall efficiency.

Feb 2017 – May 2017 · 3 mos · Chennai Area, India

• Researched, analysed and provided detailed insights into Consumer Buying Behavior for top clients by designing a new Customer Survey
• Sales Forecasting using past data, current trends, growth drivers and aided the demand team in Strategy Planning of existing individual Products for respective Industries
• Prepared Industry analysis and Trends Comparison for each customer segment and assisting with pre-sales department activities

Oct 2016 – Dec 2016 · 2 mos · Baramati Area, India

• During the tenure of live project, scope was to incorporate the following :
• Demand planning based on sales data given with main focus on Economic Order Quantity and Carrying cost.
• Cost optimization solutions for inventories with in the restriction related to lead time, segmentation of products, Service levels and Order Hits.

Jul 2016 – Apr 2018 · 1 yr 9 mos · Mumbai Area, India

Sep 2014 – Jun 2016 · 1 yr 9 mos · Pune Area, India

• Developed, Implemented and Tested an In-Vehicle Infotainment System for Jaguar Land Rover by understanding customer requirement, providing feedback/suggestions and improving the overall Customer Satisfaction Index
• Slashed Overall testing time by 25%: Conceptualized new testing method while ensuring the continuation and enhancement of services
• Accountable for coming up with list of upgraded features / functionality for future infotainment projects
• Achieved 100% on-time delivery for all assigned features and tasks
• More Details:
• Developed, implemented and tested an Infotainment System for Jaguar Land Rover. Under JLR NGI Project, Ownership of the following features- Apple CarPlay, High Definition Multimedia Interface - HDMI & Satellite Digital Audio Receiver Service-SDARS, BT Audio, Park Aid, Forward Vehicle Guidance, AMFM Module
• Responsible for devising Black Box Testing, Smoke Testing, Screen Transition Table, Functional Testing, Requirement Scenarios Analysis, State Transition Table, Cross Functional Table, Recommendation Plan
• Understood Technical Architecture of the Project and aligned it with Testing processes timeline
• Asked to visit JLR Assembly Plant, Pune by client to install the NGI Deliverables in hardware of cars and perform final end-user test
• Competencies : Assurance Testing Concepts, Process and Methodology, EIS-Embedded Software/Firmware Development, Quality Management for Delivery, Business Process Management & Innovation, MS Office
• About TCS:
• True certainty of success comes from working with a partner you trust to provide the insight, support and expertise that will propel your business forward. Experiencing certainty with TCS means you can count on results, partnership and leadership.
• When you work with us, your long-term success is our motivation. This is why we can offer you the ability to meet every challenge and the agility to capitalize on every opportunity. That’s the power of certainty. And it is our promise to every client.

Jun 2013 – Jun 2013 · 0 mo · Ahmedabad Area, India

• Optical Fibre & Transmission (Network Operations):
• Learned dynamics Optical Fiber Cables instalments and understood Functions & Operations of the Networks Department & Fiber Repairing Team.

Jan 2013 – Jun 2014 · 1 yr 5 mos

• IEEE depends not only on a well-trained staff but also on thousands of dedicated volunteers, including Student Branch officers, faculty counselors, Section officers, and Regional volunteers. The Student Activities Committee, Student Services Headquarters staff, Student Branch Chapters, Student Branch affinity groups, and faculty counselors are all committed to the success of the student program.
• Organized and Volunteered in "Student Technical Awareness Conference 2013- STAC'13" and was the Head Coordinator for INNOVAZIONE 13 and chiefly responsible for inviting various organizations to exhibit their technologies in our college and to conduct- Idea & Project Competition.
• Going to Attend “All India Students Congress 2013” at Amrita Vishwa Vidyapeetham (University) in Coimbatore.
• Volunteered & Organized an Expert Lecture on “Introduction to ARDUINO”
• Volunteered & Organized an Workshop on "Foundation Steps towards LABVIEW"
• Organized and Conducted Industrial Visit's under IAS Chapter to-
• 1. AMUL-Anand Milk Union Limited Dairy, Anand
• 2. BRTS-Bus Rapid Transient Service , Ahmedabad
• Organized a seminar on Awareness of IEEE

Jan 2012 – Jun 2014 · 2 yrs 5 mos

• IEEE is the world’s largest professional association dedicated to advancing technological innovation and excellence for the benefit of humanity. IEEE and its members inspire a global community through IEEE's highly cited publications, conferences, technology standards, and professional and educational activities.
• Organized and Volunteered “Students Technical Awareness Conference 2012 – STAC’12” The annual symposium of GCET IEEE Students Branch
• Organized and Volunteered “Parent Teacher Meeting 2012”
• Volunteered in Organizing "SAMPARK 2013" which is an annual meet of all IEEE SB's in Gujarat.

Mar 2012 – Sep 2012 · 6 mos · India, Vidhyanagar

• AIESEC, the world's largest student-run organization, is the international platform for students and recent graduates to explore and develop their potential to have a positive impact on society.
• Chief responsible for sending Students for internship outside India in various countries in various domains for the organization.
• Maintaining & building relations with advisory board.
• Getting new people with potential and keen desire to learn in the Organization.
• Leading & mentoring a team directly responsible for OGx.
• Networking & lead-generation.