Himanshu Tayal

Business Development Executive

Delhi, India2 yrs 5 mos experience

Key Highlights

Achieved 8x order growth through partner onboarding at LBB.
Reduced onboarding time by 15% at Avasant.
Boosted customer satisfaction by 15% at Amazon.

Stackforce AI infers this person is a SaaS and E-commerce growth strategist with strong customer success expertise.

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Skills

Core Skills

Customer SuccessE-commerceMarketing Strategy

Other Skills

Analytical SkillsB2C e-commerceBusiness AdministrationBusiness AnalysisBusiness AnalyticsBusiness Growth StrategiesBusiness InsightsBusiness Process ImprovementBusiness StrategyBusiness-to-Business (B2B)C++CommunicationConsumer BehaviorCritical thinkingCustomer Engagement

About

I’m a sales and strategy professional with ~4 years of experience across B2B SaaS, consulting, and e-commerce, passionate about creating outstanding customer experiences while building growth pipelines. Over the years, I’ve: - Helped onboard 50+ partners at LBB, driving 8x order growth. - Enabled SaaS adoption at Avasant, reducing onboarding time by 15%. - Strengthened customer trust at Amazon, boosting CSAT by 15%. I bring a mix of prospecting, pipeline generation, customer success, and stakeholder engagement, backed by hands-on use of Salesforce, Zoho, Tableau, and Jira. Always open to connecting with professionals in sales, SaaS, and customer success to learn, collaborate, and explore opportunities. 🚀

Experience

2 yrs 5 mos

Total Experience

9 mos

Average Tenure

Current Experience

Hd enterprisses

Growth Consultant- Government Sales and EXIM

Oct 2024 – Present · 1 yr 8 mos · New Delhi, Delhi, India · Hybrid

Zs

Associate Consultant

Mar 2024 – Oct 2024 · 7 mos · Hybrid

Yokohama off-highway tires

Product Manager

Apr 2022 – Jun 2022 · 2 mos · Mumbai, Maharashtra, India

▸Developed a competition mapping tool connecting YOHT's portfolio of tires with OEMs
▸Designed wireframes, architecture & UI mockups for landing & backend pages with call-to-action
detailing
▸Defined performance parameters for equipment to build a master database for the mapping tool

Lbb - little black book

Associate Customer Success

Jun 2019 – Aug 2020 · 1 yr 2 mos · Delhi, India · On-site

E-commerce Account Management and PnL Ownership
Owned PnL and surpassed AOP by SKU optimization and data-backed price testing
Increased daily order volume by identifying lead activation blockers, improving merchandising flows, and optimizing customer onboarding journeys via RCA
Maintained >95% fill rates by tightly coordinating with internal and customer supply teams to ensure high availability and fulfillment efficiency.
Sales Planning, Performance Tracking & Execution
Achieved a high increase in organic traffic by leading influencer-driven campaigns and deploying high-performing digital assets.
Led category development and removed growth blockers by using customer insights (e.g., improved search and discovery).
Mapped user journeys and VOC insights into actionable product improvements, contributing to CX uplift across 3 customer segments.
Stakeholder Management and Customer Engagement
Delivered bi-weekly performance updates and insights to the founders, directly shaping roadmap decisions.
Led a team of associates across customer service and catalog operations, ensuring efficient execution of ecommerce activities and SOPs.
Data Analysis and Automation
Reduced drop-off rates by implementing automated chat support and refining customer engagement workflows—improving customer experience and internal process efficiency.
Enabled growth in AOV by identifying optimization opportunities in search functionality and streamlining product discovery paths.