Hritik Chahal

Operations Associate

Gurugram, Haryana, India4 yrs 3 mos experience

Key Highlights

3+ years in customer experience and operations.
Expertise in client satisfaction and service excellence.
Strong background in CRM and support operations.

Stackforce AI infers this person is a Customer Experience Specialist in the Food and Beverage industry.

Contact

Skills

Core Skills

Customer SupportClient SatisfactionCustomer ExperienceEscalation ManagementService StandardsClient ManagementService DeliveryQuality Assurance

Other Skills

MacZendeskCustomer Relationship Management (CRM)Computer LiteracyLogistics OptimizationCustomer SatisfactionOrganization SkillsInterpersonal SkillsHazard AnalysisCritical Control Points (HACCP)Operations ManagementNugget by ZomatoKaptureExotelWorkforce Management

About

Customer Experience Specialist with 3+ years of expertise in Support, CRM, and Client Relations. B.Sc. (Hons) in Food Science & Technology, currently pursuing an MBA in Operations from Chandigarh University. Former Assistant Manager at Fitelo, where I led support operations and team management. Continued my journey with Zomato, honing my skills in top-tier client interactions and escalations. Currently part of the United States Support Team at Amenify, where I drive client satisfaction, streamline operations, and ensure high service standards across a broad user base. I collaborate cross-functionally to resolve service queries, optimize workflows, and contribute to a best-in-class customer experience. I’m passionate about delivering measurable results, enhancing internal processes, and creating standout customer journeys through empathy, efficiency, and ownership. Always learning. Always evolving.

Experience

4 yrs 3 mos

Total Experience

1 yr 1 mo

Average Tenure

10 mos

Current Experience

Amenify

Customer Support Specialist

Jul 2025 – Present · 10 mos · Gurugram, Haryana, India · Hybrid

As a Customer Support Specialist at Amenify, I serve as a key touchpoint for clients across the United States, delivering prompt, thoughtful, and solution-oriented support for a range of service-related inquiries. With a strong focus on client satisfaction and experience enhancement, I ensure every interaction reflects the brand’s commitment to excellence.
I collaborate closely with cross-functional teams—operations, product, and service partners—to resolve issues efficiently, streamline processes, and optimize the end-to-end client journey. My role demands a high level of adaptability, communication finesse, and operational awareness, all of which I bring consistently to every task. Backed by consistently high performance metrics, I have earned a reputation for reliability, ownership, and proactive problem-solving.
Driven by both data and empathy, I not only meet but exceed performance expectations, contributing to the team’s success while elevating the support ecosystem at Amenify. Whether it’s resolving complex cases or improving internal workflows, I approach every challenge with a mindset of continuous improvement and excellence.

MacZendeskCustomer SupportClient Satisfaction

Zomato

Associate

Nov 2024 – Jun 2025 · 7 mos · Gurugram, Haryana, India · On-site

Customer Delight Associate | Zomato
Managing high-level chat and email escalations while enhancing customer experience across multiple platforms. Actively contributing to IRCTC food delivery projects and other key initiatives to optimize logistics and service standards.
Leveraging my CRM expertise and prior experience as an Assistant Manager, I apply issue resolution, SOP adherence, and process improvement strategies to drive efficiency and elevate service excellence. Focused on customer satisfaction, workflow optimization, and strategic service enhancements to uphold Zomato’s commitment to customer delight at scale.

Customer Relationship Management (CRM)Computer LiteracyCustomer ExperienceEscalation Management

Fitelo

3 roles

Assistant Manager

Promoted

Jun 2023 – Oct 2024 · 1 yr 4 mos

Dedicated Assistant Manager at Fitelo, overseeing client queries and ensuring the seamless delivery of services. Adept at maintaining a harmonious balance within the team for optimal efficiency. Passionate about fostering client satisfaction and team collaboration in the dynamic realm of health and wellness management.

Customer Relationship Management (CRM)Customer SatisfactionClient ManagementService Delivery

Relationship Manager

Jul 2022 – Jun 2023 · 11 mos

Organization SkillsInterpersonal Skills

Dietitian

Jun 2022 – Jun 2023 · 1 yr

Organization SkillsInterpersonal Skills

Moon beverages ltd

Chemist

Mar 2021 – Sep 2021 · 6 mos · India

Worked as Quality Assurance Chemist and enhanced my skills in processing and manufacturing of Food Product.

Hazard AnalysisCritical Control Points (HACCP)Quality Assurance

The bazpur co-operative sugar mill ltd.

Laboratory Assistant

Mar 2020 – Jun 2020 · 3 mos · Uttarakhand, India

It was a great experience to first hand observe the post harvesting processing of sugarcane and production of Sugar and other By-products , The waste Treatment and Alcohol Production.

Hazard AnalysisCritical Control Points (HACCP)