Ishaan Vig

Operations Associate

Delhi, India15 yrs 9 mos experience

Highly Stable

Key Highlights

Proven track record in driving business growth in travel operations.
Expertise in customer service management and team leadership.
Skilled in quality control and performance improvement initiatives.

Stackforce AI infers this person is a Travel Operations Manager with strong customer service and team leadership skills.

Contact

Skills

Core Skills

Customer Service ManagementTeam LeadershipBusiness GrowthQuality ControlCustomer Support

Other Skills

Support ManagementCoachingKey Performance IndicatorsService-Level Agreements (SLA)Team DevelopmentCost-EfficiencyDocumentationAutomotiveCommunicationCustomer ExperienceInternal AuditsBudget ControlOperational EfficiencyService Delivery ManagementService Quality

Experience

15 yrs 9 mos

Total Experience

3 yrs 11 mos

Average Tenure

Current Experience

Tripify

Assistant Manager

May 2023 – Jul 2025 · 2 yrs 2 mos · New Delhi, Delhi, India · On-site

Support ManagementCustomer Service ManagementCoachingKey Performance IndicatorsService-Level Agreements (SLA)Team Leadership

Book cheap flights fare pvt. ltd (tripify)

Assistant Manager

May 2023 – Jun 2025 · 2 yrs 1 mo

Leading end-to-end operations for flights, hotels, holiday packages, and post-sales support (cancellations, exchanges, amendments). Driving business growth, quality control, team development, and cost-efficiency across all service lines.

Igt solutions

2 roles

Team Manager

Promoted

Mar 2015 – May 2023 · 8 yrs 2 mos · Gurugram, Haryana, India · On-site

Customer SupportCoachingDocumentationService-Level Agreements (SLA)Key Performance IndicatorsTeam Leadership+3

Process Specialist

Oct 2009 – Apr 2012 · 2 yrs 6 mos · Gurugram, Haryana, India · On-site

Interglobe technologies pvt. ltd.

2 roles

Team Lead

Promoted

Mar 2015 – May 2023 · 8 yrs 2 mos

Progressed from SME to Team Lead and as an acting AM in a Travel process (Expedia), handling end-to-end operations for flights, hotels, holiday packages, and post-sales support (cancellations, exchanges, amendments). Driving business growth, quality control and team developments.