Ishan Mahajan

Sales Executive

Surrey, British Columbia, Canada14 yrs 3 mos experience

Most Likely To SwitchAI Enabled

Key Highlights

Led deployment of 600,000 licenses for UPDESCO project.
Promoted to Senior Sales Engineer for exceptional performance.
Expert in bridging customer needs with technical solutions.

Stackforce AI infers this person is a SaaS Sales Engineer with expertise in B2B solutions and technical pre-sales.

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Skills

Core Skills

Technical Pre-salesSolution DesignPre-sales ActivitiesMobility SolutionsTechnical PresentationsTechnical SupportMessaging Systems ManagementSystem AdministrationTechnical Training

Other Skills

Active Directory ExperienceAnti-phishingArtificial Intelligence for BusinessB2B Sales EnablementBusiness StrategyBusiness-to-Business (B2B)C-Level Presentation SkillsChatGPTClient EngagementClient MigrationCloud Technologies (AWS, Azure)Competitive AnalysisConsultative SellingCross-Functional CollaborationCustomer Satisfaction

About

As a Senior Sales Engineer with deep experience in the U.S. mid-market and Canada, I bring a strong blend of technical knowledge and sales strategy to help organizations adopt and scale B2B SaaS solutions. I specialize in bridging the gap between customer pain points and product capabilities—working closely with sales, product, and engineering teams to deliver tailored, impactful solutions. My work has spanned a wide range of U.S.-based clients, giving me a nuanced understanding of the challenges and drivers that shape buying decisions in fast-paced, competitive environments. I’m equally enthusiastic about leveraging this experience across new and growing markets in North America, including the Canadian tech landscape. Key areas of focus include: * Technical Pre-Sales & Solution Design * Mid-Market Customer Engagement (U.S. & Canada) * B2B SaaS | Cloud Architecture | Custom Demos * Revenue Enablement through Cross-Functional Collaboration * Consultative Selling & Product Evangelism

Experience

14 yrs 3 mos

Total Experience

2 yrs 10 mos

Average Tenure

5 yrs 4 mos

Current Experience

Soti

3 roles

Senior Sales Engineer

Promoted

Dec 2024 – Present · 1 yr 6 mos

As a Senior Sales Engineer at SOTI, I lead pre-sales and solution engineering efforts across enterprise accounts, including Fortune 500 clients, with a strong emphasis on the U.S. mid-market. My role bridges complex mobility challenges and enterprise-scale solutions through a consultative, outcomes-focused approach.
Key Contributions & Responsibilities:
Drive revenue growth by engaging enterprise clients through consultative selling, helping them visualize and implement enterprise mobility strategies.
Deliver compelling product demonstrations to C-level stakeholders, showcasing technical and business value aligned with client pain points.
Collaborate cross-functionally with regional sales teams and stakeholders to design and present tailored solution architectures.
Lead pre-sales technical support efforts, including installation, configuration, and troubleshooting of complex enterprise software during POCs.
Serve as a Subject Matter Expert (SME) for SOTI’s product suite, mentoring junior engineers and supporting partner enablement.
Respond to RFPs and manage the full proposal process in coordination with product, legal, and sales leadership.
Partner with internal product development teams to relay customer feedback, influence the product roadmap, and advocate for feature enhancements.
Participate in QBRs with strategic partners and analyze industry trends to inform sales strategy and go-to-market initiatives.
Support onboarding and continuous training for new partners to ensure successful adoption and long-term engagement.

Technical Pre-SalesSolution DesignConsultative SellingCross-Functional CollaborationProduct DemonstrationsRFP Responses

Senior Sales Engineer

Promoted

Aug 2022 – Nov 2024 · 2 yrs 3 mos

Promoted to Senior Sales Engineer after 1 year and 8 months in recognition of exceptional performance, including securing the largest deal in the region—600,000 licenses for the UPDESCO project. Led pre-sales engagements for North & East India, focusing on large-scale mobility and enterprise management solutions.
Key Contributions & Responsibilities:
Promoted to Senior Sales Engineer in record time due to outstanding performance and the successful execution of high-value projects.
Led pre-sales activities for major accounts, successfully executing projects such as UPDESCO, deploying 600,000 licenses for student tablets and smartphones across the state.
Managed the UPLC project, remotely overseeing 11,000 TV panels as part of a national initiative.
Trained key partners across India on SOTI solutions, ensuring seamless product adoption and integration.
Represented SOTI at key industry events, including NRF (Singapore) and GITEX (Dubai), enhancing the company's presence in global markets.

Pre-Sales ActivitiesMobility SolutionsProject ManagementTrainingIndustry Representation

Sales Engineer

Dec 2020 – Jul 2022 · 1 yr 7 mos

As a Sales Engineer, I supported the sales process across North & East India, focusing on technical pre-sales activities and client engagement to drive successful adoption of SOTI's enterprise mobility solutions.
Key Contributions:
Delivered technical presentations and product demos to enterprise clients, aligning solutions with business needs.
Collaborated with sales teams and cross-functional groups to ensure smooth solution delivery and ongoing client support.
Contributed to RFP responses, offering technical expertise and a competitive edge.
Built and maintained strong client relationships, providing tailored mobility solutions to enhance business efficiency.

Technical PresentationsClient EngagementRFP Responses

Vmware

2 roles

Technical Support Engineer Level 2

Promoted

Aug 2018 – Nov 2020 · 2 yrs 3 mos

Promoted to Technical Support Engineer Level 2 for consistently exceeding performance targets and resolving complex issues with high-level technical proficiency. In this role, I handled more critical technical escalations and supported a broader range of enterprise customers.
Key Contributions & Responsibilities:
Delivered advanced, end-to-end technical support to global enterprise customers, resolving complex issues related to VMware products and solutions.
Supported sales teams in executing high-level product demonstrations and Proof of Concepts (POCs) for large-scale enterprise clients.
Worked cross-functionally to replicate and troubleshoot critical customer issues, collaborating with engineering teams to provide timely bug fixes and product enhancements.
Managed technical escalations from customers, ensuring rapid issue resolution and maintaining high customer satisfaction levels.
Contributed valuable feedback on new product features and improvements, submitting detailed reports to the product development team based on customer interactions.

Technical SupportCustomer SatisfactionProduct Demonstrations

Technical Support Engineer

Aug 2016 – Aug 2018 · 2 yrs

In this role, I provided essential technical support to VMware customers, focusing on resolving issues and ensuring smooth product usage for enterprise clients. I worked closely with both the support team and the sales team to troubleshoot problems and implement solutions.
Key Contributions & Responsibilities:
Delivered technical support to global customers, helping resolve software-related issues with VMware products.
Collaborated with the sales team to support product demonstrations and Proof of Concepts (POCs), contributing to new business wins.
Analyzed and troubleshot customer issues, replicating environments and providing solutions to ensure optimal product performance.
Contributed to internal documentation and knowledge base development to streamline issue resolution for future cases.

Technical SupportIssue ResolutionDocumentation

Microland limited

Sr. Administrator: Messaging

Feb 2014 – Jul 2016 · 2 yrs 5 mos · Bengaluru Area, India

In this role, I managed messaging systems and collaborated with leadership on key projects, ensuring seamless integration and security enhancements.
Key Contributions:
Led domain integration and TLS enforcement projects to enhance email security across the organization.
Provided L3 support for Microsoft Exchange and BlackBerry servers, maintaining high system availability.
Managed the migration of 14,000+ mailboxes for a major client, ensuring a smooth transition with minimal disruption.

Messaging Systems ManagementEmail SecurityClient Migration

Analec infotech private limited

System and Network Administrator

Sep 2012 – Jan 2014 · 1 yr 4 mos · Gurgaon, India

Managed and maintained a variety of IT systems and networks, ensuring smooth operations and troubleshooting across multiple technologies.
Key Contributions:
Maintained and troubleshot Microsoft Exchange, Active Directory, and network systems (LAN, WAN).
Managed the mainframe network and ensured reliable connectivity for all workstation and peripheral equipment.
Provided ongoing support for internet connections, resolving technical issues and ensuring network performance.

System AdministrationNetwork Management

Perception world technologies llp

Associate Trainer

Oct 2011 – Sep 2012 · 11 mos · New Delhi Area, India

Trained fresh graduates on IT infrastructure and system administration, while managing training environments and designing a data center setup for educational purposes.
Key Contributions:
Delivered technical training on IT infrastructure and system administration to fresh graduates, enhancing their technical skills.
Designed, maintained, and managed a data center environment to facilitate hands-on learning for trainees.

Technical TrainingData Center Management