Ishan Rawat

QA Manager

Indore, Madhya Pradesh, India3 yrs 8 mos experience

Most Likely To Switch

Key Highlights

Over 7 years of experience in BPO quality management.
Proven track record in data analysis and quality assurance.
Expert in leading teams to achieve quality targets.

Stackforce AI infers this person is a Quality Assurance Specialist in the BPO sector with strong analytical and team management skills.

Contact

Skills

Core Skills

Quality Assurance AnalysisQuality Assurance StandardsCustomer Service Representatives

Other Skills

Administrative OrganizationData AnalysisCorporate Social ResponsibilityQuality InspectionOperations ManagementSoftware QualityCustomer Relationship Management (CRM)

About

Experienced Assistant Manager Quality with over 7 years in the BPO sector, specializing in quality control, team management, data analytics, client management, and training. Proven ability to lead teams, analyze data, identify root causes, and implement effective action plans to improve performance and maintain high-quality standards.

Experience

3 yrs 8 mos

Total Experience

11 mos

Average Tenure

1 yr 6 mos

Current Experience

Digitide

Quality Assurance Specialist

Nov 2024 – Present · 1 yr 6 mos · Indore, Madhya Pradesh, India · Hybrid

Audited email interactions to ensure compliance with company standards.
 Shared feedback to improve service quality and performance.
 Analysed data to identify trends and root causes of issues.
 Created and implemented action plans for quality control.
 Achieved quality and ISAT targets.
 Conducted briefing sessions for the experts for real time awareness of any change/update
in the process.
 Conducted team sessions to minimize the errors.
 Analysed the D-Sat reason by doing ACPT Analysis

Quality Assurance AnalysisAdministrative Organization

Mpokket

Senior Quality Analyst

Jul 2024 – Nov 2024 · 4 mos · Indore, Madhya Pradesh, India · Hybrid

Audited email interactions to ensure compliance with company standards.
 Shared feedback to improve service quality and performance.
 Analysed data to identify trends and root causes of issues.
 Created and implemented action plans for quality control.


Quality Assurance StandardsQuality Assurance Analysis

Meesho

Quality Analyst

Sep 2023 – Jul 2024 · 10 mos · Indore, Madhya Pradesh, India · Hybrid

Audited email interactions to ensure compliance with company standards.
 Shared feedback to improve service quality and performance.
 Analysed data to identify trends and root causes of issues.


Conneqt business solutions

2 roles

Quality Analyst

Promoted

Jan 2022 – Aug 2022 · 7 mos · Indore, Madhya Pradesh, India · Hybrid

In essence, quality analysts play a crucial role in ensuring that products and services are of high quality, meeting customer expectations and industry standards.