Feb 2022 – Feb 2025 · 3 yrs · Gurugram, Haryana, India

Feb 2021 – Jan 2022 · 11 mos · Gurugram, Haryana, India

•  Responsible to manage end-to-end lifecycle of employees by complementing the business objectives with the overall HR policies and practices.
•  Oversees the employee exit process, prepare attrition dashboards, deep dive on high attrition domain/accounts, retention practices to retain top talent
•  Assist in talent acquisition and recruitment processes by partnering with operations to evaluate their demand and supply and then help them expedite the hiring through available internal resources
•  Performance Management
• o Creating effective performance management structures for Band 5 teams to ensure engaged and competitive work environment which syncs with the agreed upon SLAs with client
• o Partnering with Top management for annual performance reviews for Band 4 teams for their session c ratings and timely bonus disbursement
• o Annual salary planning basis the performance ratings of employees and financial objectives of organization
•  Provide feedback for strategic and intelligent decision making for promotions, productivity releases, ramp-down, rewards and recognitions etc.
•  Enabling overall employee engagement structures and partnering with operations to create a happy and stress-free work environment
•  Administer compensation and benefit plans to meet C&B to revenue targets
•  Enhance job satisfaction by resolving employee grievances promptly
•  Partners with Corporate Communications and other stakeholders to produce regular internal corporate communications within the scope of HR Operations
•  Prepare adhoc and scheduled dashboards/PPTs and MIS reports for Headcount, attrition and employee demographics
•  Promoting HR programs to create an efficient and conflict-free workplace
•  Educate operations team on best practices, company policies and service excellence standards with the help of training sessions
•  Talent Accusation through Vendors and internal resource managements, responsible to meet the 100% hiring requirements clients.

Sep 2019 – Dec 2020 · 1 yr 3 mos · Gurugram, Haryana, India

Jan 2018 – Aug 2019 · 1 yr 7 mos · Noida, Uttar Pradesh, India

Sep 2009 – Oct 2017 · 8 yrs 1 mo · Noida, Uttar Pradesh, India

• Managing hiring for the entire corporate which all the businesses &  support
• functions.
• Understanding the business requirements in terms of the candidates profile and job description to shortlist the right candidates.
• Handling major clients for travel , telecome e-commerce.
• Hiring for US clients , gaming process.
• Handling the complete recruitment life cycle for sourcing the best talent from various
• sources such as job portals, employee referrals, and social media.
• Pre-Screening of profiles, conducting further interviews with the technical panel.
• Streamlining  the  recruitment process by using online tool  (HRIS) and reduced the lead
• time which also include Managing the Application tracking system (HRIS) that ensures
• that employees have visibility to all the jobs open within the organization.
• Conducting HR interviews and salary negotiation with the selected candidates.
• Preparing salary fitments templates and follow-ups for salary approvals.
• Generating LOI & appointment letters.
• Handling on boarding, joining formalities, welcome mail and Induction.
• Managing HR policies as per guidelines and compliance.
• Issuance of CAP letters policy and PIP plan as per guidelines and structure.
• Managing Employee Relations.
• Budget, Plan & achieve employee engagement drive and COE initiative.
• Reporting directly to AVP HR.

Sep 2008 – Aug 2009 · 11 mos · India · On-site

• Develop and implement sales strategies to achieve revenue targets.
• Identify new business opportunities and build strong relationships with clients.
• Monitor sales performance and adjust strategies as needed.
• Lead and motivate the sales team to meet and exceed goals.
• Conduct market research to understand customer needs and trends.
• Develop and execute marketing campaigns to promote products/services.
• Manage digital marketing, social media, and content creation efforts.
• Oversee branding, advertising, and promotional activities.
• Analyze market trends and competitors to refine marketing strategies.
• Collaborate with other departments to align marketing and sales initiatives.

Jun 2007 – Sep 2008 · 1 yr 3 mos · India · Hybrid

• Identify and research potential clients, markets, and business opportunities.
• Develop and maintain relationships with key stakeholders, including clients and partners.
• Generate leads through networking, cold calling, and digital outreach.
• Support the sales team by preparing proposals, presentations, and pitches.
• Collaborate with marketing to develop campaigns that attract potential clients.
• Conduct market analysis to identify industry trends and competitive insights.
• Assist in negotiating contracts and closing deals.
• Track and report on sales performance and business development activities.

Feb 2002 – Dec 2006 · 4 yrs 10 mos · India · On-site

• Prospecting & Lead Generation: Identify and qualify potential customers through cold calling, networking, and referrals.
• Sales Presentations: Deliver compelling sales pitches and product demonstrations to clients.
• Customer Relationship Management: Build and maintain long-term relationships with customers, ensuring satisfaction and repeat business.
• Negotiation & Closing Deals: Handle objections, negotiate pricing, and finalize contracts to close sales.
• Market Research: Stay updated on industry trends, competitors, and customer needs to refine sales strategies.
• Sales Reporting: Track and report sales performance, pipeline, and forecasts using CRM tools.
• Collaboration: Work closely with marketing, customer support, and product teams to ensure a seamless customer experience.