Ismail Rumais

Operations Associate

Dubai, United Arab Emirates0 mo experience

Key Highlights

Hands-on experience in technical support and troubleshooting.
Strong collaboration skills with cross-functional teams.
Passionate about technology and continuous skill enhancement.

Stackforce AI infers this person is a Technical Support Specialist with a focus on user experience in tech-driven environments.

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Skills

Core Skills

Technical SupportTroubleshooting

Other Skills

AccountingAdvertisingAnalytical SkillsAnalyticsBusiness DevelopmentC (Programming Language)C++Cascading Style Sheets (CSS)CollaborationCommunicationComputer ScienceConfidentialityConsultingCustomer ServiceData Analysis

About

A Computer Applications graduate currently pursuing my Master’s degree. I have hands-on experience in technical support, troubleshooting, and collaborating with cross-functional teams to resolve user issues efficiently. I’m passionate about technology and continuously working to enhance my skills in software testing, front-end development, and user experience I am always looking for opportunities to grow and improve, and I am open to new experiences and collaborations. Feel free to connect with me and let's discuss how we can work together to achieve our goals!

Experience

0 mo

Total Experience

Average Tenure

Current Experience

Airbnb

Technical Support Engineer

Jan 2025 – Mar 2025 · 2 mos · Bengaluru, Karnataka, India · On-site

During my 3-month internship at Airbnb as a Technical Support Engineer, I provided first-level technical support to hosts and guests, troubleshooting platform-related issues such as booking errors, payment glitches, and account access problems. I collaborated closely with engineering teams to escalate bugs and ensure timely resolutions, while also documenting recurring issues to help improve internal knowledge bases. I gained hands-on experience with support tools like Zendesk and Jira, strengthened my communication skills, and learned how to manage high-pressure situations in a customer-focused environment.

Technical SupportTroubleshootingCollaborationCommunicationZendeskJira