Dec 2018 – Sep 2019 · 9 mos · Chicago, Illinois

• Served as a technical solutions manager to JAGGAER clients, translating business requirements into functional solution specifications for delivering specific solution configurations. Using product and strategic sourcing experience to successfully manage multiple projects simultaneously ensuring the efficient execution of procurement systems implementations.
• Managed the configurations and implementations of following modules of the JAGGAER One platform:
• Contract Lifecycle Management, Sourcing (RFx and Auctions), Supplier Management.
• Managed the auction process, supply base and events for Fortune 500 companies.

Jan 2015 – Dec 2018 · 3 yrs 11 mos

• Proven success in leveraging educational theories and methodologies to design, develop, and deliver successful SOPs and onboarding solutions to over 550 users globally, both onsite and virtually to provide an easy and seamless new user onboarding experience. Vast range of experience in onboarding small and large groups across diverse industries.
• Partnered with Managing Directors to design and implement onboarding processes critical to both internal and external business and individual success.
• Provided web and in person demos of the MM4 technology that resulted in 15 additional new revenue generating clients globally since 2016.
• Provides ongoing technology and training support to 550+ external users.
• Developed and delivers new and continual training solutions to over 50 new internal staff members.
• Design and implement all internal and external new feature release communication material to be distributed to 550+ users.
• Effectively manages global onboarding team, including internal subject matter experts and technical support resources.
• Ensures all onboarding needs are within scope of the client contracts.
• Remains up to date with onboarding and training trends that allows for the continued success of the business.

Jan 2014 – Dec 2018 · 4 yrs 11 mos

• Responsible for the design, testing, implementation and management of the development of seven applications to be used by procurement professionals.
• Work closely with 3rd party development team in the design, planning and implementation of new features and enhancements by reviewing functional requirements, development timelines and assisting in the quality and performance testing.
• Develops detailed project plans that ensure all project milestones are agreed upon, completed according to strict timelines and at the highest level of quality.
• Develop and deliver a monthly product Roadmap to Executive team to ensure all new projected product enhancements would generate user traffic and revenue for the business.
• Responsible for the design and implementation of the newly updated user interface and experience of the MM4 eSourcing Suite.
• Lead in the demonstrations of completed Sprints.
• Ensures all 3rd party development is completed within scope of work and within strict budget.

Jan 2014 – Jan 2015 · 1 yr

• Develop and deliver training solutions for internal and external users of the MarketMaker4 platform. Serve as liaison between end-user and development team to translate user requirements into realized product enhancements. Troubleshoot user issues, working with development team on product bugs and providing user training/temporary solutions when required.
• ● Work collaboratively with the global MarketMaker4 Product team and leadership to define product development initiatives, identifying the gap between market needs and current capabilities
• ● Coordinate and lead continual education training sessions to ensure effectiveness of internal and external users
• ● Collaborate with Sales team and Client Engagement Manager to understand client contract and impact on training requirements; first point of contact for new client following contract signature
• ● Knowledge share, as product expert, leading training sessions with every major product release cycle to ensure maximum knowledge of capabilities within the platform
• ● Collaborate with Product team and assume project management responsibility as opportunities for new product features are identified with clients
• ● Support live eRFx events, ensuring process consistency from an internal and external user point-of-view
• ● Conduct web demos for existing clients to display latest enhancements to product capabilities
• Knowledge of:
• Procurement processes and practices
• eSourcing platforms
• Product development life-cycle
• Applicable federal, state and local laws and regulations
• Basic supervisory principles and practices
• Category management experience
• Operation of personal computers with proficiency using word processing, spread-sheet and presentation programs

Apr 2012 – Sep 2012 · 5 mos

Jan 2012 – Jan 2014 · 2 yrs

• MarketMaker4 is a Software as a Service company (SaaS). It encourages and enables the use of online negotiation techniques by developing proprietary software that has sophisticated functionality but is also easy to use due to its intuitive design.
• Of course, software is useless if not used properly, and our support services are integral to our approach. We are also focused on ensuring our clients have timely access to our advisory capabilities, market insights and visibility of relevant companies to achieve a positive and successful online negotiating experience.
• Project Manager: eSourcing Procurement Advisory
• Draft project plans for every activity
• Establish existing baseline and gain agreement of this with client and Account Manager
• Interpret market research, RFx outputs to develop procurement solutions and efficiencies
• Provide input into client’s scope of requirements and specification design
• Evaluate and propose appropriate eSourcing solution and negotiation design
• Manage and run eSourcing activities as proposed
• Design appropriate evaluation criteria/scoring systems which will withstand supplier and client challenge
• Gain stakeholder engagement at an appropriate operational level and influence effectively
• Identify, monitor and manage project risks
• Oversee supplier management throughout project
• Devise negotiation plans and manage negotiation process with client and supplier(s)
• Develop post event recommendation reports for client
• Communicate and develop additional pipeline activities with the client as appropriate
• Confirm savings achieved with client

Jan 2011 – Present · 15 yrs 4 mos

• Manages and coordinates graphic design projects from concept through completion. Work closely with clients to create vision, conceive designs, and consistently meet deadlines and requirements.
• Meets with client to determine marketing and design vision, scopes of work, and budgets and deliverable time frames.
• Develops design briefs by gathering information and data through research
• Uses innovation to redefine a design brief within the constraints of cost and time
• Proofreading to produce accurate and high-quality work; contributing ideas and design artwork to the overall brief and present finalized ideas, concepts and work to clients
• Works with external clients on a regular basis to ensure deadlines are met and material is printed to the highest quality
• https://www.jacquelineannedesigns.com

Jun 2010 – Aug 2010 · 2 mos · Palos Height, IL

Jan 2008 – Jan 2011 · 3 yrs

• Provided support in the Office of Development by assisting with planning, organizing and implementation of University events and projects for donors, parents and alumni to increase engagement and financial support
• Provide strategic data analysis and reporting in all areas of the University (schools, programs, scholarships, etc.)
• Mailing and solicitations to alumni, donors and university friends
• Assisted in the planning, organizing and implementation of University events for alumni, donors and university friends; Alumni Weekend, Annual Softball Golf Outing, Founders’ Dinner, and Stritch School of Medicine Gala

Jan 2007 – Jan 2011 · 4 yrs

• 4 year Division I softball player
• NFCA National Player of the Week honors (March 2011)