Jaideep Kalsi

Product Manager

Seattle, Washington, United States6 yrs 5 mos experience

AI EnabledAI ML Practitioner

Key Highlights

Led Generative AI initiatives at ServiceNow.
Optimized user experience for social commerce platforms.
Expert in product management and AI-driven strategies.

Stackforce AI infers this person is a Product Manager with expertise in SaaS and Conversational AI.

Contact

Skills

Core Skills

Generative AiProduct ManagementUser Experience OptimizationConversational Ai

Other Skills

AI performance metricsAgile MethodologiesAnalytical SkillsAnalyticsArtificial Intelligence (AI)Attention to DetailAutomationCollaborationCollaborative Problem SolvingCommunicationCommunity EngagementCommunity ManagementCustomer Journey MappingCustomer Relationship Management (CRM)Data Analysis

About

With an MBA from the University of Wisconsin-Madison and a Bachelor's degree in Computer Science from Manipal University Jaipur, my most recent role was Senior Product Manager at ServiceNow. My core competencies lie in marketing analytics, knowledge management, and IT strategy, which I applied to lead Generative AI initiatives, focusing on AI performance and impact metrics. The collaborative efforts at ServiceNow involved partnering with cross-functional teams to define clear ROI metrics, thereby enhancing customer retention and expansion. At KitaBeli and Yellow.ai, I honed my skills in product management, especially within the realms of conversational AI, contributing to the optimization of user experience and engagement strategies. My approach always aligns with organizational values and centers on bringing diverse perspectives to drive innovation and growth.

Experience

6 yrs 5 mos

Total Experience

1 yr 4 mos

Average Tenure

10 mos

Current Experience

Amazon

Senior PM

Aug 2025 – Present · 10 mos · Seattle, Washington, United States

Servicenow

Senior Product Manager

May 2024 – Aug 2024 · 3 mos · San Diego, California, United States

At ServiceNow, I worked as a Product Manager on NowAssist, leading Generative AI initiatives across summarization, Gen AI search, and KB generation. A key challenge I tackled was the lack of clear ROI metrics for AI adoption, which impacted customer retention and expansion. I collaborated with engineering, sales, and customer success to define standardized AI performance and impact metrics.

Generative AIProduct Management

Kitabeli

Senior Product Manager

Jun 2022 – Jun 2023 · 1 yr · Remote

At Kitabeli, I worked as a Product Manager, driving growth and engagement strategies for the social commerce platform. I focused on optimizing the user experience, conversion funnels, and retention metrics, leveraging data-driven insights and experimentation. Highlighting a few areas of work:
1. Checkout revamp
2. Listing Logic
3. Search recommendations
4. Category/Sub-category UI/UX revamp
5. Pricing
6. Operations and Logistics

Product ManagementUser Experience Optimization

Yellow.ai

Technical Product Manager | Platform

Apr 2021 – May 2022 · 1 yr 1 mo · Hybrid

At Yellow.ai, I worked as a Product Manager, leading initiatives in Conversational AI and automation to enhance enterprise customer engagement. I focused on optimizing the NLU models and bot workflows, improving accuracy and response relevance across multiple industries. Some areas of work:
1. Gen AI
2. NLP Search
3. NLU model building and training
4. Zero-shot modelling

Conversational AIProduct Management

Dell technologies

2 roles

Product Manager

Promoted

Jul 2019 – Apr 2021 · 1 yr 9 mos

Software Engineer

Jan 2018 – Jul 2019 · 1 yr 6 mos

At Dell, I worked as a Software Engineer focusing on CRM solutions, API integrations, and AI-driven automation for enterprise customers. I led initiatives to enhance customer relationship management (CRM) platforms by integrating AI-powered analytics, workflow automation, and third-party API connectors.
Jan 2018-May 2018 : Coop SE Role