Jul 2018 – Apr 2021 · 2 yrs 9 mos · Pleasanton, California

• Drove numerous high-impact software projects from conception to launch for company’s portfolio of consumer-facing websites (Nolo, WebMD, etc).
• ■ Achieved operational efficiency, data standardization, and a streamlined process across the Legal vertical by managing end-to-end integration of 3 consumer brands with company’s leads service and client applications.
• ■ Accomplished 12x revenue increment in 16 months by leading Ngage Live Chat, WebMD, and Nolo teams to launch 13 new Mass Tort subdomains & lead paths. Systematized the process reducing a new practice area turnaround time to a week.
• ■ Improved conversion rate by 15% by providing an immersive user experience after executing several A/B testing initiatives to optimize the lead-generation path on consumer-facing websites.
• ■ Led the Legal 2.0 initiative - a paradigm shift in the business model from lead-based to signed-case to focus deeply on each Area of Practice.
• ■ Resolved client issues using Postman & Salesforce; identified common patterns and incorporated the feedback into development, effectively reducing the issues by over 60%.
• ■ Created and maintained documentation for knowledge transfer to tech-support teams.
• ■ Transitioned software teams from Waterfall to Agile, enabling rapid iterative development to get a leg up in the evolving online legal help industry.

Jun 2017 – Jul 2018 · 1 yr 1 mo · San Jose, CA

• Led a team of software engineers to design and implement a new media technology website.
• ■ Collaborated with business stakeholders to prioritize product features and define high-level system requirements, transformed them into functional specifications, and oversaw the end-to-end development.
• ■ Implemented the Scrum framework for a team of 6 software developers by leading team stand-up meetings, conducting sprint planning, and by maintaining communication with the senior management to keep project deliverables on track.
• ■ Developed front-end features for the website using Bootstrap, HTML5, and CSS3 for cross-browser compatibility and responsiveness.
• ■ Integrated the project with Amazon Web Services (EC2, RDS, S3, and EBS) to manage scalability and availability of the service.
• ■ Articulated technical challenges and solutions in product documentation, created status reports, and tracked issues on GitHub as part of product development support.
• ■ Successfully launched the product for initial beta users within 3 months by making timely and effective decisions.

Feb 2017 – May 2017 · 3 mos

• Assisted a Systems Engineering Professor.

Sep 2016 – Dec 2016 · 3 mos

• Assisted an Engineering Statistics Professor and honed statistical concepts like probability, set theory, distributions, confidence intervals, hypothesis testing, regression and ANOVA.

Jun 2014 – Nov 2015 · 1 yr 5 mos

• Developed and enhanced a desktop application for a British water services company.
• ■ Contributed in a team of 6 software developers to create the Windows application in Visual Studio, with XAML and C#.NET.
• ■ Collaborated with the client to introduce new application modules and features such as tool tips, search boxes, better navigation, etc. to enhance the UI/UX and improve usability.
• ■ Designed and created SSRS reports in BIDS, and generated report data through SQL queries to display client data in a variety of formats, providing better decision making.

Feb 2014 – Jun 2014 · 4 mos

Oct 2013 – Jan 2014 · 3 mos · Mohali, Punjab

• Developed an internal portal using WordPress, JavaScript, HTML & CSS providing the staff with a single point of access to company information.