Apr 2023 – Jun 2024 · 1 yr 2 mos · Jakarta, Indonesia · On-site

• Responsible for setting up operations SOP for events
• Handle the PNL for operations at the events
• Automate the events process making it scalable across countries
• Work with product to develop automated features for 0 error and scalable operations
• Make sure operations as a service can be sold and be profitably run across countries.

Jun 2020 – Mar 2023 · 2 yrs 9 mos

• Lead and mentor QA team members, as well as manage outside contract testers, where applicable.
• Establish and evolve formal QA processes, ensuring that the team is using industry-accepted best practices.
• Oversee all aspects of quality assurance including establishing metrics, applying industry best practices, and developing new tools and processes to ensure quality goals are met.
• Develop and execute test cases, scripts, plans and procedures.
• Stay informed of new enhancements and to ensure that system components are designed for testability.
• Work closely with business users and clients to understand business needs and implement solutions.
• Plan, organize and direct all activities as required for the full implementation of project goals and objectives.
• Ensure compliance with our software development processes and procedures, including those required for audit and regulatory compliance.
• Ensure that project activities are consistent with the project objectives and that objectives can be met with available resources.
• Coordinate internal resources and third parties/vendors for the development and completion of all project deliverables according to the timeline.
• Ensure the project meets targets, budgets and timelines, with appropriate reporting and evaluation.
• Provide mentoring, coaching and direction setting to team members.
• Perform any other duties as assigned including adhoc projects by the Chief Architect.

Dec 2018 – May 2020 · 1 yr 5 mos

• sg.bookmyshow.com , id.bookmyshow.com, my.bookmyshow.com
• Set up ticketing operations system for Indonesia, Singapore and Malaysia. Manages ticket events within the electronic system establishes pricing tables, and maintains an accurate record of sales revenue.
• Manages ticket operations staff, effectively trains staff on proper office and box office duties, selling techniques, ticket system procedures, safeguarding of funds, posting of credit cards, and techniques to provide excellent customer service.
• Manage, update and trouble-shoot the on-ground TMS; like Point For Sale (POS), Agent module, Gate entry system, Accreditation system and NFC/Cashless.
• Reconciles and reviews the daily cash, credit card, and safe activity. Maintains daily revenue and reconciliation reports.
• Manage all phases of building ticket manifest, pricing strategies, budgeting and execution.
• Prepares and orders ticket stock and oversees printing.
• Provide a product feature request to the technology team on business priorities.
• Continually identify opportunities to improve the customer experience both on the web and on-ground.
• Create and provide information and training on initiatives and changes, so we create experts everywhere. This includes training on organisation-wide services and products.
• Oversee the customer operations to ensure a delightful customer experience at all stages of the customer engagement.
• Major Projects - 2018:
• 1. Mamma Mia Musical | Indonesia
• 2. Indonesia Comic Con | Indonesia
• 4. Guns N' Roses: Not In This Lifetime Tour | Indonesia
• Major Projects - 2019:
• 1. Broadway Bengs | Singapore
• 2. Westlife - The Twenty Tour | Indonesia
• 3. WCQ 2019 Game of Indonesia Football Team
• 4. Backstreet Boys DNA world Tour | Indonesia
• Major Projects - 2020:
• 1. Jogjarockarta | Indonesia

Oct 2017 – Dec 2018 · 1 yr 2 mos · Mumbai, Maharashtra, India · On-site

• Handle all aspects of ticketing operations.
• Develop ticketing pricing, allocation and sales strategy.
• Establish a robust project management framework to plan, manage and execute the entire ticketing program.
• Ensure all risks, dependencies are identified and managed.
• Interface with the client to ensure full coordination and communication around all ticketing and related operations, facilitate meetings with clients and other stakeholders.
• Help streamline client operations to ensure efficient ticketing operations.
• Develop detailed analysis of sales trends and provide regular reports to the client.
• Ensure smooth operations of all sales areas all interactive channels and box office.
• Ensure full revenue reconciliation.
• Interface with new clients and determine requirements for all (i.e. going live) related activities.
• Develop processes as and when required associated with new product offerings.
• Develop and manage internal and external communications and presentations.
• Assist with planning.
• Assisting Big Tree Entertainment Indonesia with SOPs of ticketing and operation.
• Major Projects:
• 1. Glenn Fredly Show, (Indonesia)
• 2. Ed Sheeran, Mumbai.
• 3. AR Rahman Encore.
• 4. Sensation (Indonesia)
• 5. Russell Peters (Indonesia)
• 6. Disney Aladdin, Mumbai
• and many more..

Dec 2015 – Sep 2017 · 1 yr 9 mos · Mumbai, Maharashtra, India · On-site

• Responsible for serving the general public by selling event related tickets.
• Responsible for cash management and compliance.
• Keeps knowledge of operating a credit/debit card equipment like M-swipe, EDC Machine (CDMA & GPRS).
• Handle all aspects of ticketing operations.
• Ensure all risks, dependencies are identified and managed.
• Interface with the client to ensure full coordination and communication around all ticketing and related operations, facilitate meetings with clients.
• Help streamline client operations to ensure efficient ticketing operations.
• Assists with closing of the ticket office (box office), including preparation of accounts and updating seating charts and event information for weekend events.
• Develop detailed analysis of sales trends and provide regular reports to the client.
• Ensure smooth operations of all sales areas – all interactive channels (outlets) and box office.
• Assist with planning.
• Major Projects:
• 1. Sunrisers Hyderabad, Indian Premier League (2016)
• 2. Rising Pune Supergiants, Indian Premier league (2017)
• 3. Pune City FC, Indian Soccer League (2016)
• 4. Bengaluru Bulls, Pro Kabaddi League. (2017)
• 5. Sunburn Festival, Goa. (2015)
• 6. Sunburn Festival, Pune. (2016)
• 7. Adidas Uprising - Bangalore City. (2016)
• 8. Global Citizen Festival. (2016)
• 9. Hyderabad Hunters, Premier Badminton League. (2016)
• and many more..

Jul 2012 – Dec 2015 · 3 yrs 5 mos · PAN India

• Projects I have worked on:
• 1. Vodafone Speedfest 2012
• 2. Oktoberfest Goa 2012/2013/2014
• 3. Safety Run Marathon
• 4. Star Plus Societies Activity - BTL
• 5. British Council Expo
• 6. Indo-German Urban Mela (Pune)
• 7. B.C. India A Bauma Conexpo Show
• 8. Mahindra Plant Launch (Hyderabad)
• 9. Bhojpurinama Launch
• 10. ICICI Award Function
• 11. Splash 2013 - Circus Carnival
• 12. Nike- Elite Cricket Crew- Activation
• 13. Team Star Get-together (Goa)
• 14. Vh1 Supersonic 2013/2014
• 15. Nike Football #Riskeverything - Activation
• 16. Vodafone Tee Walk (Bangalore/Amby Valley)
• 17. Great Live Music 2014
• 18. Resolute - NYE Party (Goa)
• 19. Oman Tourism Conference
• Duties:
• Organized transportation, lodging and logistical assistance of musicians and bands.
• Managed over 1000PAX on peak hour of operations.
• Assigned in recruiting and supervising numerous promoters.
• Acquired essential permits from city departments including police, health, entertainment, sound.
• Organizing facilities for car parking, traffic control, security, first aid, hospitality, and the media.
• Coordinating supplier, handling client queries and troubleshooting on the day of the event to ensure that all runs smoothly.
• Liaising with clients and designers to create a brand for the event and organizing the production of tickets, posters, catalogues and sales brochures, plus social media coverage.
• Overseeing the dismantling and removal of the event and clearing the venue efficiently.
• Creating and sending daily event reports to concern head.