Oct 2021 – Sep 2025 · 3 yrs 11 mos

• · Analyzing, logs, tracks and resolves software/hardware matters of significance pertaining to networking connectivity issues, servers, and applications to meet business needs.
• · Implemented 30+ medium enterprise environments & Maintaining 5 large enterprise environments for Atlassian Tools mainly JIRA, Confluence and managing all plugins for Atlassian suite of tools
• · Performing troubleshooting to isolate and diagnose common system problems; documents system events to ensure continuous functioning. Recommends course of action and implements as approved.
• · Upgrading system software and hardware components as required to meet business needs; coordinating for backups. Ensuring upgrades are occurring in accordance with established parameters.
• · Determining appropriate method for installing applications and systems; resolves matters of significance and implements corrective course of action as needed.
• · Installing, testing, upgrading and configuring system files and services to enhance performance.
• · Utilizing standard corporate tools to record change and problem activities for tracking purposes.
• · Building, upgrading, managing, and administering suite of Atlassian products, including: Jira and Confluence
• · Serving as process manager and administrator for managing user accounts
• · Developing custom workflows, issue schemes, and templates for use with Jira
• · Managing the Script development and agile workflows for numerous development projects within Jira
• · Creating and managing executive reporting in JIRA/Confluence using EazyBI plugin & database reporting

Jul 2018 – Sep 2021 · 3 yrs 2 mos

Jul 2020 – Present · 5 yrs 11 mos · Pune/Pimpri-Chinchwad Area, Maharashtra, India

• Atlassian User Community Events are free, online / in-person events where Atlassian users get together to connect, share, and learn. ACE members are always in-the-know with the latest on new products and features. Altassian considers the user community to be part of the Atlassian family and being part of the family means getting the inside scoop.
• Visit https://ace.atlassian.com/pune/ to join our local user group today or write me at jayesh.baviskar@atlassiancommunity.com to part of pune_india@atlassianusergroup.com email distribution.

May 2016 – Jul 2018 · 2 yrs 2 mos · Bengaluru Area, India

• Worked in close partnership with other support functions and development teams to analyse project/product requirements and to implement the necessary changes in JIRA, Confluence.
• Provided support to agile development teams in their use of agile/ALM tools through incident management systems\support mailbox.
• Provided technical assistance during JIRA version upgrades & integrations with other SCCM tools.
• Implemented & Maintained Atlassian Tools mainly JIRA, Confluence for 3 large enterprise environments.
• Created complex JIRA workflows including project workflows, custom fields, notification schemes, reports and dashboards in JIRA.
• Understands organizational and business functions and makes sound decisions.
• Participated in Product Design Decisions / Change Control Board Meetings
• Delivered Presentations\Training's\workshops to larger audiences from different projects on regular basis. Trained more than 100+ JIRA Users and Administrators for several stakeholders.
• Took global initiatives on project tasks to achieve project deadlines
• Engaged in continuous learning and adoption of new concepts, technologies and functionality

Sep 2013 – May 2016 · 2 yrs 8 mos · Pune Area, India

• Working as a Atlassian Products Specialist - JIRA Administrator & Developer. Responsible for Support, Customization & Implementation of tools like JIRA, Confluence.
• Responsible for creating complex JIRA workflows,conditions and setting up and maintaining JIRA, using Advanced scripts (Groovy & Javascript) to extend workflow capabilities both front-end and back-end, for large enterprise JIRA environments.
• Actively participation in Customizing and Maintaining existing custom Plugin code base & Advanced scripts (Groovy & Javascript).
• Investigation of problems to determine the root cause.
• Implemented Atlassian Tools mainly JIRA, Confluence for 15+ large enterprise environments.
• Working with Product owners(Customers) directly so that they can fully leverage the power of JIRA & other atlassian products like Confluence for successful product Adoption.
• Trained more than 350+ JIRA Users and Administrators for several customers.
• Having extensive experience to work with non-JIRA users to analyze, implement the use cases & setup the JIRA according to customer's business needs.