Jeeshan Khan

Operations Associate

Noida, Uttar Pradesh, India4 yrs 2 mos experience

Most Likely To SwitchAI Enabled

Key Highlights

Expert in insurance operations and quality compliance.
Proven track record in process optimization and automation.
Strong collaborator with cross-functional teams.

Stackforce AI infers this person is a skilled professional in Insurance Operations with a focus on quality compliance and process improvement.

Contact

Skills

Core Skills

Insurance OperationsQuality Compliance

Other Skills

SOP & Quality ComplianceGenerative AIProcess ImprovementRegulatory ComplianceProcess ManagementClient ServicingCollaborationProcess DocumentationMicrosoft ExcelTeamworkQuery ResolutionOperations Process ImprovementStakeholder SupportProcess & Domain ExpertiseData Entry

About

At Genpact, as a Domain Expert, I provide expertise in insurance processes, ensuring adherence to quality, compliance, and process accuracy. My responsibilities include supporting the team with SOP guidance, resolving complex queries, and driving process improvements. I am actively involved in training and knowledge sharing to enhance team performance and operational efficiency. In my previous role as a Process Developer at Genpact India Private Limited, I focused on end-to-end insurance policy lifecycle management, document review, and regulatory compliance. I contributed to optimizing turnaround times, identifying process gaps, and supporting cross-functional collaborations for client-focused solutions. My work is grounded in a commitment to quality, accuracy, and continuous improvement.

Experience

4 yrs 2 mos

Total Experience

2 yrs 4 mos

Average Tenure

4 yrs 2 mos

Current Experience

Genpact

Domain Expert

Dec 2025 – Present · 5 mos · Noida, Uttar Pradesh, India · Hybrid

Responsible for providing domain expertise in insurance processes, ensuring process accuracy, quality adherence, and compliance. Supporting the team with SOP guidance, query resolution, and complex case handling. Actively involved in process improvements, knowledge sharing, and training to enhance overall performance and efficiency.

Insurance OperationsSOP & Quality ComplianceQuality Compliance

Genpact india private limited delhi

2 roles

Process Developer

Promoted

Mar 2022 – Present · 4 yrs 2 mos · Noida, Uttar Pradesh, India

As a Process Developer in the Insurance B2B domain at Genpact, I am responsible for executing and enhancing core operational workflows related to insurance processing and client servicing. My duties include handling end-to-end policy lifecycle management, reviewing and processing insurance documents, ensuring compliance with regulatory standards, and maintaining high levels of accuracy and turnaround time.
Key achievements:
Successfully optimized turnaround time by identifying process gaps and suggesting automation opportunities.
Played a key role in the migration and stabilization of a critical client process, ensuring 100% SLA adherence within the first month.
Collaborated cross-functionally with Quality and Training teams to enhance process documentation and reduce error rates.
Received client appreciation for maintaining data integrity and consistently exceeding performance benchmarks.

Generative AIInsurance OperationsQuality Compliance