Aug 2021 – Present · 4 yrs 10 mos

• Strategic Leadership:
• Define and execute the analytics vision and strategy aligned with organizational goals.
• Lead and mentor a team of data analysts, data scientists, and insights professionals to deliver high-quality analytics solutions.
• Collaborate with senior leadership and cross-functional teams to identify key business challenges and opportunities where data-driven insights can add value.
• Data Analysis & Insights Generation:
• Oversee the collection, cleaning, and analysis of large datasets from multiple sources to uncover actionable insights.
• Develop advanced analytical models (e.g., predictive, prescriptive, and diagnostic) to solve complex business problems.
• Translate data findings into clear, actionable recommendations for stakeholders across the organization.
• Reporting & Visualization:
• Design and implement dashboards, reports, and data visualizations to communicate insights effectively to non-technical audiences.
• Ensure the accuracy, consistency, and accessibility of key metrics and KPIs for decision-making.
• Leverage tools like Tableau, Power BI, or Looker to create intuitive and impactful visualizations.
• Cross-Functional Collaboration:
• Partner with departments such as Marketing, Sales, Operations, and Finance to understand their data needs and deliver tailored insights.
• Advise stakeholders, providing data-driven guidance to support strategic initiatives and operational improvements.
• Technology & Tools:
• Evaluate and implement advanced analytics tools, platforms, and technologies to enhance the team’s capabilities.
• Performance Measurement:
• Establish and monitor key performance indicators (KPIs) to measure the impact of analytics initiatives on business outcomes.
• Continuously refine analytical frameworks and methodologies to improve accuracy, efficiency, and scalability.
• Data Governance & Compliance:
• Ensure data integrity, security, and compliance with relevant regulations (e.g., GDPR).

Oct 2018 – Aug 2021 · 2 yrs 10 mos

• Sample of tasks
• Business reviews weekly - Monthly - quarterly.
• SOW KPI - Ramp plan -
• Provided analysis and reviews of the sales team work -
• Calls - KPI compliance -
• Leads -
• Selection of targeted Audience for Cold calling.
• reviews of performances and monthly adaption of the calls list
• the most prolific verticals - Revenue Segment - Employee...
• Relation with DB - Reporting - Analysts

Jan 2018 – Sep 2018 · 8 mos

• Management and daily support of a multi-cultural team of 25 agents.
• US - UK - Canada - France - Italy - Spain - Brazil - Nederland - Australia
• Listening - counseling - training - quality - monitoring of the achievement of objectives - improvement plan.
• Analysis of the daily activity / calculation of the forecasts, and adaptation of the strategy according to the results.
• establish the commissioning plans in relation to the company's strategy.
• create motivating competitions for all teams taking into consideration the large market share differences around the world.
• recruitment and training of new staff.
• Presentation of results by producing weekly, monthly, quarterly reports.
• Evolve the new customer acquisition strategy (SMB)

Jun 2016 – Dec 2017 · 1 yr 6 mos

• Management and daily support of a multi-cultural team of 25 agents.
• US - UK - Canada - France - Italy - Spain - Brazil - Nederland - Australia
• Listening - counseling - training - quality - monitoring of the achievement of objectives - improvement plan.
• Analysis of the daily activity / calculation of the forecasts, and adaptation of the strategy according to the results.
• establish the commissioning plans in relation to the company's strategy.
• create motivating competitions for all teams taking into consideration the large market share differences around the world.
• recruitment and training of new staff.
• Presentation of results by producing weekly, monthly, quarterly reports.
• Evolve the new customer acquisition strategy (SMB)

Sep 2015 – Jun 2016 · 9 mos

• Account management, Campaigns, Ads, in relation with customers or agencies and Optimisation of the campaign, following each customer for 90 days to make them have a good start.