Jerry R. Miller — Operations Associate

Jerry R. Miller is an executive operations leader specializing in complex, guest-facing organizations including tourism, hospitality, cultural institutions, and experiential venues. Throughout my career, I have led teams of more than 500 employees, managed operating portfolios exceeding $110 million, and launched or stabilized large-scale immersive experiences across domestic and international markets. • Led turnaround of a tourism operation experiencing four consecutive years of financial losses by diagnosing root operational causes and restructuring processes. • Designed and delivered an eight-module leadership training program covering employment law, recruitment, performance management, corrective action, and difficult conversations. • Managed multi-site operations with full P&L responsibility, aligning teams, systems, and financial controls to improve operational performance. • Built operational frameworks that strengthened accountability, communication, and leadership effectiveness across teams. My work centers on translating creative vision into disciplined execution. As organizations grow, operational complexity increases quickly. Guest experience must remain exceptional while systems, leadership structures, and financial discipline scale behind the scenes. I specialize in building that operational infrastructure so that growth strengthens the brand rather than diluting it. Over the course of my career, I have opened, stabilized, and led immersive environments across multiple markets. My focus is building the systems that protect the guest experience while strengthening the organization behind it. That includes leadership alignment, middle-management development, training consistency, labor modeling, and financial controls. Experiential brands succeed when the magic on stage is supported by precision backstage. I am particularly interested in senior leadership opportunities where complex organizations require disciplined operational systems, strong financial stewardship, and leadership alignment to support sustainable growth.

Stackforce AI infers this person is a leader in the Experiential and Tourism industries, specializing in operational excellence and financial stewardship.

Location: Boston, Massachusetts, United States

Experience: 19 yrs 11 mos

Skills

Organizational Strategy

Career Highlights

Led turnaround of a $20M tourism operation.
Improved guest satisfaction scores by 35% across venues.
Managed a $110M portfolio with full P&L accountability.

Work Experience

New England Conference of the United Methodist Church

Finance Consultant (2 yrs)

Imagine Exhibitions, Inc.

Director of Venue Operations (1 yr 2 mos)

Historic Tours of America

General Manager (9 yrs 1 mo)

Premier Exhibitions, Inc.

National Director of Operations (5 yrs 8 mos)

Czarnowski Exhibit Services, Inc.

Divisional Controller & Human Resources Manager (4 yrs)

Education

Bachelor of Science - BS at DeVry University

Jerry R. Miller

Operations Associate

Boston, Massachusetts, United States19 yrs 11 mos experience

Highly Stable

Key Highlights

Led turnaround of a $20M tourism operation.
Improved guest satisfaction scores by 35% across venues.
Managed a $110M portfolio with full P&L accountability.

Stackforce AI infers this person is a leader in the Experiential and Tourism industries, specializing in operational excellence and financial stewardship.

Contact

Skills

Core Skills

Organizational Strategy

Other Skills

Team LeadershipFleet ManagementChange ManagementOperational ExcellenceGuest ExperienceOperations LeadershipTeamworkCustomer ExperienceMulti-Unit Operations ManagementP&L ManagementBudget ManagementFleet & Facilities ManagementAccounting & Finance ManagementHuman Resources ManagementStrategic Planning

About

Experience

19 yrs 11 mos

Total Experience

4 yrs 11 mos

Average Tenure

Current Experience

New england conference of the united methodist church

Finance Consultant

Mar 2024 – Mar 2026 · 2 yrs · Methuen, MA · Hybrid

Provide financial oversight for more than 500 congregations across six states, safeguarding transparency, compliance, and mission-aligned stewardship of millions in church resources. Designed and implemented standardized budgeting and reporting frameworks that reduced reporting errors by 50% and significantly improved operational consistency across local churches. Develop and deliver financial leadership workshops that strengthen fiscal literacy and equip congregations for long-term sustainability.
Partner closely with Conference leadership to analyze, interpret, and present complex financial data, enabling boards and governing bodies to make informed, mission-driven decisions. Conduct comprehensive financial health assessments for congregations in distress, implementing structured turnaround strategies that restore solvency, rebuild confidence, and position ministries for renewed stability.

Organizational StrategyTeam Leadership

Imagine exhibitions, inc.

Director of Venue Operations

Dec 2021 – Feb 2023 · 1 yr 2 mos · Atlanta, GA · Remote

Directed global logistics and operational execution for large-scale immersive touring experiences, including Harry Potter: The Exhibition and Dino Safari: The Adventure, overseeing complex multi-market installations, launches, and de-installations across U.S. and international venues.
Collaborated cross-functionally with marketing, sales, creative, and curatorial leadership to translate brand vision and intellectual property standards into consistent, high-quality operational delivery across diverse venue environments.
Built and mentored high-performing venue leadership teams, strengthening frontline engagement and improving guest satisfaction scores by 35% across portfolio locations.
Managed a $20M annual operating budget, implementing disciplined cost controls and margin-protection strategies that increased profitability while preserving experience integrity and brand standards.
Established comprehensive risk management and safety protocols aligned with international compliance standards, reducing operational downtime and safeguarding both assets and guest environments during rapid expansion.

Organizational StrategyTeam Leadership

Historic tours of america

General Manager

Nov 2012 – Dec 2021 · 9 yrs 1 mo · Washington DC, Key West FL, Boston MA · On-site

Oversaw daily operations for multiple sightseeing tours and attractions, leading 200+ employees and full P&L accountability for a $20M portfolio, driving operational efficiency, safety compliance, and consistent guest experience delivery across markets.
Reversed four consecutive years of financial losses in the Washington, D.C. market, engineering a $2.2M net profit turnaround through revenue optimization, cost discipline, and labor model restructuring.
Designed and implemented leadership development and frontline training programs that improved employee retention by 25% and strengthened operational productivity across sites.
Expanded market reach and accessibility by launching two new historically themed sightseeing tours, increasing customer volume by 30% and enhancing brand differentiation.
Directed a three-year capital reinvestment strategy, replacing 60+ vehicles and coordinating licensing, safety compliance, and CDL advancement for 80+ drivers to elevate operational capability and service standards.

Organizational StrategyFleet Management

Premier exhibitions, inc.

National Director of Operations

Mar 2007 – Nov 2012 · 5 yrs 8 mos · Atlanta, GA · On-site

Directed logistics and operational execution for 22 permanent and touring immersive exhibitions, including Titanic: The Exhibition, Bodies: The Exhibition, and Dialog in the Dark, delivering on-time, on-budget installations across U.S. and international markets.
Held full P&L accountability for a $110M portfolio, optimizing capital allocation, labor structures, and operational systems to support sustained revenue growth and profitability.
Expanded organizational footprint into more than 50 new markets, driving 60% revenue growth through disciplined launch execution, venue partnership strategy, and scalable operating frameworks.
Restructured national operational processes across multiple divisions, reducing overhead by 15% while increasing cross-functional efficiency and execution speed.
Designed and implemented a national staff development program that improved service quality, elevated customer satisfaction scores, and reduced onboarding and training time by 30%.

Organizational StrategyTeam Leadership

Czarnowski exhibit services, inc.

Divisional Controller & Human Resources Manager

Mar 2003 – Mar 2007 · 4 yrs · Atlanta, GA

Directed divisional financial operations across a multi-site portfolio, leading budgeting, forecasting, and performance reporting to ensure alignment with enterprise-wide profitability targets. Oversaw full-spectrum human resources functions, including recruitment, employee relations, training, and performance management, strengthening workforce stability and leadership continuity across locations.
Led a comprehensive budgeting transformation that reduced operating costs by 15% while preserving service quality and operational standards. Designed and implemented a structured leadership development pipeline that increased employee engagement by 20% and prepared high-potential staff for advancement into management roles. Modernized financial reporting infrastructure through automation, reducing report generation time by 40% and accelerating executive decision-making.

Organizational StrategyTeam Leadership