Jesse Jacobs

Business Development Executive

Washington, DC, United States11 yrs 9 mos experience

Key Highlights

  • Over 9 years in enterprise customer success.
  • Top performer in multiple roles, driving revenue growth.
  • Expert in managing the entire customer lifecycle.
Stackforce AI infers this person is a SaaS Customer Success Manager with a strong focus on enterprise account management.

Contact

Skills

Core Skills

Customer SuccessAccount ManagementBusiness Development

Other Skills

Strategic Account GrowthCustomer Relationship Management (CRM)Renewal RetentionProject ManagementCustomer OnboardingValue SellingNegotiationCustomer EngagementSalesforce.comRevenue GenerationCommunicationCustomer RetentionSoftware as a Service (SaaS)Cross-Cultural Communication SkillsPricing Strategy

About

With over 9 years of experience in enterprise customer success and account management, I am passionate about helping customers achieve their business goals and realize the full value of the solutions they use. I have a proven track record of building trusted relationships with executives and stakeholders, delivering strategic guidance and best practices, and driving revenue growth and retention for leading software companies. Currently, I am a Senior Enterprise Customer Success In my career I've partnered with some of the largest and most innovative enterprises in the world, driving digital transformation and helping businesses maximize the ROI from their tech stack. I am also responsible for managing the entire customer lifecycle, from onboarding and implementation to renewal and expansion, ensuring customer satisfaction, loyalty, and advocacy.

Experience

11 yrs 9 mos
Total Experience
2 yrs 1 mo
Average Tenure
1 yr 4 mos
Current Experience

Ramp

2 roles

Strategic Customer Activation Manager

Jan 2026Present · 4 mos · Remote

Enterprise Customer Activation Manager

Jan 2025Jan 2026 · 1 yr · Remote

Pentera

Enterprise Customer Success Manager

Jan 2024Jan 2025 · 1 yr · Washington DC-Baltimore Area · Remote

  • Top performing CSM 2024
Strategic Account GrowthAccount ManagementCustomer Relationship Management (CRM)Renewal RetentionProject ManagementCustomer Onboarding+3

Demostack

Senior Enterprise Customer Success Manager

May 2022Jan 2024 · 1 yr 8 mos · Tel Aviv, Israel

  • First Enterprise CSM
Project ManagementCustomer EngagementSalesforce.comCustomer Relationship Management (CRM)Revenue GenerationNegotiation+12

Walkme

3 roles

Senior Strategic Account Manager, Named Accounts

Jan 2020May 2022 · 2 yrs 4 mos

  • 2021 - Top Performing CSM
  • 2021 - Presidents Club
  • 2021 - 135% Target Attainment (Net New ARR)
  • 2021 - 97% Gross Renewal Rate ($1.5 million+ in Renewal ARR closed)
  • 2021 - Largest Renewal Upsell
  • 2020 - Highest Renewal Rate
  • 2020 - Highest Qualified Expansion Pipeline
  • 2020 - Largest Renewal Uplift
  • 2020 - 2nd Highest Net Retention
Project ManagementCustomer EngagementSalesforce.comCustomer Relationship Management (CRM)Revenue GenerationNegotiation+12

Enterprise Account Manager

Promoted

Jul 2018Jan 2020 · 1 yr 6 mos

Project ManagementCustomer EngagementSalesforce.comCustomer Relationship Management (CRM)Revenue GenerationNegotiation+12

Sales Development Representative

Feb 2017Jul 2018 · 1 yr 5 mos

Business DevelopmentSalesforce.comCommunicationSoftware as a Service (SaaS)Software Industry

Cambridge associates

Investment Analyst

Mar 2015Jan 2017 · 1 yr 10 mos · Washington D.C. Metro Area

Signals analytics

Business Development

Jun 2014Feb 2015 · 8 mos · Tel Aviv District, Israel

Education

Dickinson College

Bachelor's Degree — International Business and Management

Jan 2010Jan 2014

Universidad de Málaga

Jan 2012Jan 2012

Stackforce found 100+ more professionals with Customer Success & Account Management

Explore similar profiles based on matching skills and experience