Jesse Jacobs — Business Development Executive
With over 9 years of experience in enterprise customer success and account management, I am passionate about helping customers achieve their business goals and realize the full value of the solutions they use. I have a proven track record of building trusted relationships with executives and stakeholders, delivering strategic guidance and best practices, and driving revenue growth and retention for leading software companies. Currently, I am a Senior Enterprise Customer Success In my career I've partnered with some of the largest and most innovative enterprises in the world, driving digital transformation and helping businesses maximize the ROI from their tech stack. I am also responsible for managing the entire customer lifecycle, from onboarding and implementation to renewal and expansion, ensuring customer satisfaction, loyalty, and advocacy.
Stackforce AI infers this person is a SaaS Customer Success Manager with a strong focus on enterprise account management.
Location: Washington, DC, United States
Experience: 11 yrs 9 mos
Skills
- Customer Success
- Account Management
- Business Development
Career Highlights
- Over 9 years in enterprise customer success.
- Top performer in multiple roles, driving revenue growth.
- Expert in managing the entire customer lifecycle.
Work Experience
Ramp
Strategic Customer Activation Manager (4 mos)
Enterprise Customer Activation Manager (1 yr)
Pentera
Enterprise Customer Success Manager (1 yr)
Demostack
Senior Enterprise Customer Success Manager (1 yr 8 mos)
WalkMe
Senior Strategic Account Manager, Named Accounts (2 yrs 4 mos)
Enterprise Account Manager (1 yr 6 mos)
Sales Development Representative (1 yr 5 mos)
Cambridge Associates
Investment Analyst (1 yr 10 mos)
Signals Analytics
Business Development (8 mos)
Education
Bachelor's Degree at Dickinson College
at Universidad de Málaga