Jan 2024 – Mar 2024 · 2 mos · Murfreesboro, Tennessee, United States · Remote

• Guided two major initiatives from project kick-off phase during brief consulting engagement.
• Implemented user research for mortgage loan servicing portal, delivering a refined UX.
• Oversaw product design for an internal-use mobile app for warehouse logistics personnel.

Jan 2019 – Aug 2023 · 4 yrs 7 mos

• Principal UX designer on the #1 rated healthcare in software (per G2)
• Led a distributed project team (5 devs, 3 QAs) in shipping dozens of features on our company’s flagship product, a SaaS learning management system, the HealthStream Learning Center (HLC).
• Saved ~35,000 learning admins over 90 min/month of time and effort with a new Course Finder feature; featured Case Study in my portfolio.
• Researched and designed highly-demanded search UX redesign with cleaner format, filters and sorting, and more metadata; featured Case Study in my portfolio.
• Reduced complexity, training, customer cases and troubleshooting by researching, prototyping and usability testing a redesign three complex Learning Assignment workflows; featured in my portfolio’s Gallery section.

Apr 2011 – Jan 2019 · 7 yrs 9 mos

• Co-led major initiative to completely redesign the HLC’s learner UX, including mobile responsiveness.
• Bolstered company credibility with customers through user research and interviews.
• Co-authored an in-house UX Certification, mentoring and certifying 16 product design colleagues.
• Saved the company thousands of dollars and hours into prioritized projects, showing through user research that they didn’t offer value or solve a meaningful problem for customers.
• Co-authored corporate User Centered Design principles, including checklists for best practices to streamline adoption and application.

May 2004 – Apr 2011 · 6 yrs 11 mos

• Researched and managed requirements for multiple critical software project initiatives.
• Served as the lead business analyst on a complete refactoring and redesign of the flagship learning management system product (LMS), providing requirements to 12 developers, 2 DBAs and multiple QA colleagues.
• Collaborated with strategic account customer stakeholders on the LMS redesign to make it more user-centric, largely through interviews, feedback sessions, and milestone meetings.
• Implemented lean requirements in a pre-scrum dev shop for four dev teams.

Jan 2002 – May 2004 · 2 yrs 4 mos

• Implemented and managed eLearning system (HealthStream HLC).
• Managed development of online courseware.
• Managed education intranet serving over 2,800 employees.
• Developed interactive online scheduling system using ColdFusion.
• Developed secure, dynamic student transcript system accessible to employees.
• Trained administrators (120+) in the use of HLC administration.
• Supervised and supported media technicians responsible for daily media demands throughout several campus locations.

Jan 2001 – Dec 2001 · 11 mos

• Collaborated with marketing team for regular corporate web updates
• Co-implemented Team Site content management system
• Contributed graphics and copy for web initiatives

Feb 1999 – Jan 2001 · 1 yr 11 mos · Bangor, Maine

• Created company's first professional, resource-intensive website
• Managed web content with collaborative marketing team
• Developed inital corporate intranet

Jan 1998 – Jan 1999 · 1 yr · Brewer, Maine

• Sr. web designer and marketing manager for a start-up ISP and web development company. Secured strategic accounts in the Bangor region during the company's first year of operation. Built a team of web developers and sustained the web design business.

Jan 1997 – Jan 1998 · 1 yr

• Website developer, marketing materials developer, copy writer, advertising designer, team collaborator, graphic designer.

Jul 1994 – Jul 1996 · 2 yrs

• Inside sales of laser safety products
• Developed marketing materials and first product catalog
• Conducted on-site customer visits and consultations

Jan 1991 – Jan 1992 · 1 yr

• Internship that grew into a full-time position: Copy writing, advertising design, graphic design, customer collaboration and service, sales, and most importantly learning at the feet of an established professional entrepreneur.