Oct 2023 – Present · 2 yrs 7 mos

• You hired a team. You’re busier than ever.
• You’re at full speed — in first gear. Every hire adds weight to an engine that’s already redlining.
• The Operational MRI is a diagnostic for post-product-market-fit founders. 90 minutes. Board-ready memo in 72 hours.
• What it finds: the gap between what you think is happening and what the numbers say. Where your best people are stuck firefighting. Why your costs climb faster than your revenue. And whether your next move — hiring or AI — will fix it or make it worse.
• Typical finding: $500K+ you’re spending to grow slower.
• john@vioperators.com

Jan 2020 – May 2023 · 3 yrs 4 mos · Chicago, Illinois, United States

• The conventional playbook would have required hundreds of hires to scale Remote Patient Monitoring. I built the infrastructure instead.
• Transformed a medical hardware manufacturer from retail distribution into a clinical division, ultimately transforming the global conglomerate into a patient care platform.
• A 10-person team delivered what was scoped for hundreds, one of the largest RPM programs in the country. 30,000 daily active users.
• The operational improvements that made this possible: 60% reduction in contract-to-go-live timeline. 78% reduction in enrollment-to-activation timeline. 42% reduction in operational delivery costs. Solution failure rate from 25% to 4%.
• +$5M incremental net profit over organizational KPIs, three consecutive years. NPS above 80.
• Built and mentored a team of 25+ professionals.
• Scaled VitalSight solution, stabilized support infrastructure, developed functional playbooks, built and managed teams. Built growth and execution engines, and owned clinically focused offerings from ideation to scale.
• Collaborated with clinical leaders at health systems to develop novel approaches to merging traditional and virtual patient care
• Engineered patient and clinician side elements for remote patient monitoring of Hypertension, Heart Failure, Chronic Kidney Disease, ESRD, Preeclampsia, and other Hypertensive Disorders of Pregnancy
• Delivered 2.5-5x YoY patient population growth with 10k+ participants
• After quickly outpacing operational capacity, I shifted my focus to operational function improvements.
• Steered cross-functional workflow and alignment processes across marketing, sales, client success, product, operations, finance, and patient coordinator teams, improving inter-departmental transparency,

Oct 2018 – Jan 2020 · 1 yr 3 mos · Chicago, Illinois, United States

• Conceptualize a new business strategy that delivers Omron's value to the clinical market, gain internal leadership support, develop MVP, & validate market entry feasibility.
• Designed end-to-end RPM program and demonstrated success through partnership with solo cardiologist, enrolling 200 patients in 2 months
• Maintained 90%+ participation rates over 6 month and 12-month period
• Developed sales and implementation processes and personally lead sales and implementation at: Mount Sinai Health System, Northwestern Medical, UCLA Health, UCSF, UC Davis, Columbia University Medical Center, winning 3 of 4 RFPs to date
• Align with senior leadership, including board of directors in Japan HQ, to shape the new clinical division’s near and long-term vision
• Mastermind behind all sales collateral, financial proforma, program support materials and solution infrastructure
• Work cross-functionally to develop 3-5 year vision, complete with a tactical roadmap and performance benchmarks to ensure success
• Perform extensive competitive analysis of the RPM ecosystem

Sep 2015 – Sep 2018 · 3 yrs · New York, NY, Remote

• Joined as third new hire & right hand man to CEO to lead growth strategy, execution, and functional teams to deliver on CCM's promise.
• Increased solution profitability 17.3x, including a 70% reduction in operating expenses
• Constructed independent sales rep network of ~1k who sold Oculus CCM to provider organizations, within one year
• Secured more than 200 provider organizations under contract, serving a Medicare population greater than 200k lives
• Developed nationwide network of strategic partners already serving target markets, and established a standardized sales protocol to close a large volume of high-quality provider organizations
• Conceived Patient Lifecycle Management solution, which automated preventive care, addressed health risk factors, and in turn, funneled to remote patient engagement, focused on prevention and disease reversal
• Led strategy meetings with C-Suites and Senior Partners of healthcare organizations from smaller physician groups through multi-state health systems, nurtured relationships, and served as go-to contact
• Managed, trained and mentored cross-functional team leads
• Created operationalization manuals for customer service, sales, operations and product development teams
• Consistently partnered with CEO to vet new hires and grow the team

Jan 2011 – Feb 2015 · 4 yrs 1 mo

• Founding Partner of a fast-moving first responder online healthcare certification company
• $1.5M net profit in first year of business
• Hit $250K per month in MRR by 90-day post-launch
• Led online and offline sales and marketing efforts, creating teams of personnel to implement strategies
• Developed proactive hospital enterprise sales strategy, focusing on Group Purchasing Organizations, Integrated Delivery Networks, Staffing Agencies and Locum Tenens, resulting in 5 relationships within first 3 months
• o Collaborated with the COO of a middle-market staffing agency resulting in a white-label partnership
•  Successfully cut client expenses, increased provider satisfaction, and reduced admin overhead
•  Created pipeline directing all client providers to exclusively utilize NHCPS online courses
• o Collaborated with C-Suite of ancillary businesses in the IT Support and Financial Services sectors
•  Ancillary partners expedited access to C-Suite executives of target healthcare organizations
•  NHCPS received a pipeline of prospective clients funneled into solution categories resulting in new and ongoing white label, affiliate, and direct sales
• Started and managed teams responsible for customer service, sales, operations, and product development
• Developed Online Adwords Campaigns across all major search engines (Google, Bing, etc) generating monthly revenues in excess of $100,000, monthly spend as high as $50,000, and daily ROIs as high as 350%.
• Led Conversion Rate Optimization (CRO) efforts resulting in increased landing page conversion rates of 575%.
• Experience overseeing Search Engine Optimization (SEO) efforts resulting in monthly organic revenues as high as $85,000 across major search engines including Google and Bing.

Jan 2009 – Jul 2010 · 1 yr 6 mos

• Life Sciences Venture Capital Firm, specializing in early stage pharmaceutical, medical device, and diagnostics investing.
• Performed and assisted Associates in deal analysis and due diligence for a $20 Million Venture Capital Firm
• Led preliminary analytical research profiling compatible late stage VC and PE Firms leading to the successful exit of a $25 Million annual revenue portfolio company
• Created Excel database complete with competition matrices, common industry client comparisons, and internal expert network feature offerings
• Organized daily analysis reports on a portfolio company’s recent press, top 12 clients’ stock and industry news, and top 26 industry competitors