Aug 2021 – Oct 2024 · 3 yrs 2 mos

Oct 2018 – Jul 2021 · 2 yrs 9 mos · Mumbai, Maharashtra, India · On-site

• Managing a showroom with Store Manager including Assitant Store manager, Sales Staff, Brand promoters, Cashier, houskeeping, flexible event promoters.
• Drive sales initiatives and business development efforts to attract new customers and expand the branch's customer base. Identify market opportunities and develop strategies to capitalize on them.
• Oversee day-to-day operations of the branch, including inventory management, logistics, and supply chain. Ensure that the branch is well-stocked with the latest electronic products and components, maintaining adequate inventory levels to meet customer demand.
• Develop and manage the branch budget, monitor financial performance, and take corrective actions as needed.
• Recruit, train, and manage a team of employees, including sales staff, customer service representatives, and technical support personnel. Foster a positive and motivating work environment that encourages teamwork, professional growth, and high performance.
• Ensure the branch operates in compliance with all relevant laws, regulations, and company policies. Stay up-to-date with industry trends and changes in electronics regulations to adapt business practices accordingly.
• Collaborate with the marketing team to develop and execute marketing strategies and promotional activities. Utilize various channels to increase the branch's visibility and attract potential customers.
• Promote a safe working environment for employees and customers. Enforce safety protocols and best practices to prevent accidents and injuries.
• Monitor and evaluate the branch's performance through key performance indicators (KPIs) and regular reporting. Provide reports to upper management on the branch's progress and achievements.
• Problem-Solving and Decision-Making: Handle challenges and unexpected situations effectively. Make well-informed decisions that align with the company's objectives and priorities.

May 2016 – Jun 2018 · 2 yrs 1 mo · Dubai, United Arab Emirates · On-site

• ●   Monitored employee productivity and provided constructive feedback and coaching, resulting in improved sales performance and team motivation.
• ●   Managed the Sales force, Promoters, and Retailers, effectively monitoring their performance and implementing strategies to enhance sales outcomes.
• ●   Oversaw channel sales, ensuring accountability, efficient distribution, and effective management of retail outlets and promotional activities.
• ●   Recommended and controlled credit limits while ensuring adherence to terms, minimizing financial risks and optimizing revenue generation.
• ●   Ensured that Distributor sales representatives followed route plans to maximize sales and productivity, achieving target objectives set by the Line Manager.
• ●   Maintained proactive communication within the sales team, promptly addressing stock issues, pricing fluctuations, and competitor activities to stay competitive in the market.
• ●   Conducted regular market visits with sales personnel to identify and address customer issues, providing necessary support for maintaining customer satisfaction.
• ●   Established and enforced organization standards to maintain a high level of quality service.
• ●   Identified new business opportunities by prospecting and evaluating positions in the industry, conducting thorough research, and analysing sales options.

Oct 2012 – Apr 2016 · 3 yrs 6 mos · Dubai, United Arab Emirates

• Strong leadership skills, effectively directing and overseeing a team of employees to build a high-performing workforce and foster a positive work environment.
• Proficient in recruiting, training, and developing staff members, ensuring they have the necessary skills and knowledge to provide exceptional customer service.
• Expertise in analysing market trends and customer needs, utilizing data-driven insights to make informed business decisions and develop effective sales strategies.
• Extensive experience as a Store Manager in the consumer electronics industry, with a proven track record of successful store management and achieving sales targets
• Demonstrated ability to manage store budgets, control expenditures, and improve cost-effectiveness while meeting financial objectives.
• Proactive in monitoring and maintaining optimal inventory levels, minimizing stockouts and excess inventory to maximize sales opportunities.
• In-depth knowledge of consumer electronics products, staying updated with the latest technologies and industry trends to provide customers with accurate information and recommendations.
• Skilled in visual merchandising, creating attractive displays, and ensuring a high standard of store presentation to maximize customer engagement and drive sales.
• Proficient in implementing and monitoring loss prevention procedures, minimizing shrinkage, and ensuring the security of store assets and merchandise.
• Excellent customer service skills, focused on delivering exceptional experiences, addressing customer concerns promptly, and building long-term customer relationships.