Kanchrana Purna Chandra Rao

Operations Associate

Hyderabad, Telangana, India2 yrs 1 mo experience

Key Highlights

  • Expert in customer experience and fashion consulting.
  • Proven track record in process optimization.
  • Strong analytical skills with a focus on efficiency.
Stackforce AI infers this person is a customer-centric professional with expertise in fashion consulting and operational efficiency.

Contact

Skills

Core Skills

Process OptimizationData AnalysisCustomer ExperienceFashion Consulting

Other Skills

AccountingActingBusiness Process Outsourcing (BPO)Client Relationship ManagementCommercial UnderwritingCommunicationCredit AnalysisCross-functional CollaborationCustomer InteractionCustomer Relationship Management (CRM)Customer SatisfactionCustomer Satisfaction (CSAT)Customer ServiceCustomer Service RepresentativesFinancial Analysis

About

Passionate and results-driven professional with diverse experience across the fashion and customer service sectors. With a background as a Fashion Consultant at Lenskart and a Process Associate at Genpact, I bring a unique blend of customer-centric expertise, operational efficiency, and problem-solving skills. At Lenskart, I honed my ability to understand customer needs, provide personalized fashion and eyewear recommendations, and deliver an exceptional customer experience. I thrive in fast-paced environments and excel at building strong client relationships, ensuring customer satisfaction at every touchpoint. At Genpact, I developed a keen eye for operational processes, managed complex workflows, and collaborated cross-functionally to streamline processes, reduce costs, and enhance team performance. My time at Genpact strengthened my analytical skills, attention to detail, and ability to drive efficiency in every project I take on. With a passion for delivering quality service, driving customer engagement, and optimizing business processes, I’m always looking for ways to contribute and grow professionally. Key Skills: Customer Experience & Service Fashion Consulting & Trend Analysis Process Optimization & Workflow Management Cross-functional Collaboration Data Analysis & Reporting Client Relationship Management Team Leadership & Training Always eager to connect with like-minded professionals and explore new opportunities that allow me to contribute, learn, and grow in the industry.

Experience

2 yrs 1 mo
Total Experience
1 yr
Average Tenure
1 yr 2 mos
Current Experience

Genpact

Process Associate

Apr 2025Present · 1 yr 2 mos · Hyderabad, Telangana, India

Process OptimizationWorkflow ManagementCross-functional CollaborationData AnalysisReporting

Lenskart.com

Fashion Consultant

Sep 2023Aug 2024 · 11 mos · Gurugram, Haryana, India · Hybrid

Customer ExperienceFashion ConsultingClient Relationship Management

Education

Shaheed Bhagat Singh Evening College

B.Com porgramme

Jan 2020Aug 2023

Army Public School (APS)

12 th CBSE ( Commerce ) — Accounting and Business/Management

Jan 2019Jul 2020

Army Public School (APS)

10th CBSE

Aug 2017May 2018

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