Kanwalpreet Singh — CEO

Accomplished and forward-thinking Team Lead in ACH & Payment Operations with close to a decade of experience across the banking and fintech industries—delivering operational excellence through automation, process optimization, and data-driven decision-making. Currently leading payment operations at Tazapay, a global fintech platform, I specialize in cross-border payments, ACH processing, refund automation, reconciliation, and virtual account (VA) creation. I have successfully integrated and automated complex payment rails such as BVNK, Circle, Xendit, Rapyd, and Ripple, while creating real-time dashboards (Power BI, Excel) that enable senior leadership to monitor KPIs, SLA adherence, and risk metrics with clarity and precision. Previously at Novo, I managed end-to-end ACH operations with strict compliance to NACHA rules, owning the complete automation and reporting lifecycle. I led teams in monitoring and optimizing payment flows, building SOPs, conducting audits, and proactively managing risk exposure. I consistently ensured team performance through effective coaching, feedback, and SLA governance. My attention to detail and ability to resolve escalations swiftly positioned me as a go-to subject matter expert within the department. My journey includes: Bank of America: Spearheaded ACH and Treasury operations as a Senior Team Member, overseeing Workflow Coordination and performance tracking. MetLife GOSC: Managed Dental Claims Operations and team reporting with a strong focus on quality assurance. NIIT Technologies: Kickstarted my career in client engagement and support roles under DLG (Data Locator Group), building foundational skills in operations and customer service. What sets me apart is my passion for automation-driven operations—from building workflows using Postman, Cypress, and SQL, to developing scalable dashboards that keep businesses aligned and compliant. I’m driven by efficiency, transparency, and empowering teams to exceed expectations through smart processes and insightful data.

Stackforce AI infers this person is a Fintech professional with a strong focus on payment operations and process optimization.

Location: New Delhi, Delhi, India

Experience: 10 yrs 6 mos