Jun 2021 – Apr 2022 · 10 mos · Noida, Uttar Pradesh, India · Remote

• Developed Eligibility and Allocation Engine to provide the most prominent interpreter/Agent to the customer.
• Queue based system to reconciliation customer and payment data.
• Planned solution of call-conferencing of video and SIP calling using Vidyo SDK and Certified Language International's Interpreter API.
• Developed Demon to run on periodic basis or any time at request with the identification that background processing already in progress or not.
• Distributed application architecture followed to build the application on cloud with High uptime SLA.
• Modules was designed in plug and play manner to be integrated with any other application.

Jan 2021 – Mar 2021 · 2 mos · Delhi, India

• Designed and showcased High Level architecture of applications of organisation Eco System.
• Helped the finance and operation team to trace and mapped around 30 million INR of unclaimed money of customer to further issuance of insurance policy.
• Implemented virtual account number generation to accept the payment from customer with collaboration with Private sector bank to reduce the volume of cash transactions with minimising chances to get money attributed to incorrect account.

Apr 2019 – Dec 2020 · 1 yr 8 mos · Gurgaon, India

• Developed and architect Backend api and architecture for POSP application for runner at different locations with facility of lead, schedule an appointment, Task Creation, Rule engine development based on runner ranking and appointment attribution based on his geo location with circumference of 5-20 Km. It's also includes the permission system alias ACL layer with token based authentication.
• Designed Rule Engine based on the Journey of the product.
• JSON based validation system as middle with Permission and Authentication system.
• Converted a Tightly Coupled Monolithic Legacy System into stand alone SAAS product not at application level but also database level also. Huge set of Stored procedures converted to make this as stand alone, Removed interaction with multiple database in same domain and convert into single and centralised with optimisation and performance tuning. In furtherance of this view that application can sellable and deployed at any vender/customer in insureTech and FINTECH domain.
• Developed Employees reward and recognition application architecture for the organisation for their internal purpose with the view that every member of the organisation can appraise their peer, mentor and superior with whom he/she worked or working by giving them thanks note and some miles which actually Points. The accumulation of miles/points lead an employee to enter into different clubs like silver, gold, platinum etc. The overall performance of the employee through this application helps the HR/superior in the appraisal and other related activities.

Jan 2017 – Apr 2019 · 2 yrs 3 mos · Gurgaon, Haryana, India

• First ever successful Integration of paperless Home loan journey in Fin-tech Space with ICICI and Yes Bank which speedup the disbursal process and reduced the TAT of 3 weeks to 4 days.
• API Integration with Finone, Negative and defaulter profile validation, Experian Credit Score, Equifax, PAN (NSDL) Verification, Aadhaar E-KYC Verification, Digio E-sign and IDFY Document OCR and Verification etc within the process flow of FinTech and PropTech Domain. .
• Responsible for development and maintenance of new applications for end users and in-house customer representative teams.
• To design the architecture of the system on front-end as well as back-end level.
• Keep tracking of data movements within multiple associated system/applications.
• Individual contributor and Responsible for handling team with best suitable solutions of ongoing problem.
• Developed Customer Journey and related panel for end user for different kind of Loans.
• Developed Tracker System for tracking leads originated from marketing campaign/landing Pages and other sources.
• Integrated APIs of many Banks and NBFC's such as PNB, Tata Capital, Indiabulls, Axis, Yes etc.

Sep 2016 – Jan 2017 · 4 mos · Noida Area, India

• Worked for the VAS in telecom segment for different operator in Bangladesh. Head responsibility to evaluate, design, develop and assist application systems.
• Write all clean object-oriented PHP as well as efficient SQL for Heavy Load traffic web portals.

Jul 2011 – Aug 2016 · 5 yrs 1 mo · Gurgaon, India

• Development and solution planning of Chat Engine.
• Lead Attribution/Allocation Engine on the basis of Round-Robin, Least Busy and Same Customer - Same Agent.
• Attribution of Lead based on agent eligibility and priority conditions.
• Chat Transcript Evaluation system based on facility provided to Quality Auditor to audit the transcript between sales agent and customer. This tool has the ability to transfer the chat with-in domain hierarchy system of agents.
• Facility to generate Agent performance evaluation report. The whole system works on the Pub Sub model.
• Developed Ticketing system for the end user support and grievances after sales.
• Develop, record and maintain cutting edge web-based PHP, NodeJs applications on portal.
• Enhance the Engagement of Customer who keen to buy insurance with mobile experience.
• Overall Growth in user base with greater conversion rate in purchasing of insurance through mobile.
• Prepare and maintain all applications utilising standard development tools.
• Participate for development and integration with partners.
• Convey effectively with all task progress, evaluations, suggestions, schedules along with technical and process issues.
• Ensure to resolve identified issues related with product development to senior managers to varied technical personnel.
• Head responsibility to evaluate, design, develop and assist application systems.
• Maintain as well as edit current web sites and write semantic markup.
• API Integration: Apollo Munich, Bajaj Allianz, Iffco-Tokio, HDFC, Tata AIG, Religare, Reliance, Royal Sundaram, National Insurance Assurance etc.
• Payment Gateway integration of insurer and we as payment solution provided by policy bazaar on behalf of insurers.
• Instant Policy Generation at run time with sales and support.
• Services provided for Endorsement of insurance policy with grievances and support for user engagement after sales.

Feb 2011 – Jul 2011 · 5 mos · Noida Area, India

• Managing back-end services and the interchange of data between the server and the users
• Development of all server-side logic, definition and maintenance of the central database, and ensuring high performance and responsiveness to requests from the front-end.
• Build efficient, testable, and reusable PHP modules.
• Solve complex performance problems and architectural challenges.

May 2009 – Feb 2011 · 1 yr 9 mos · New Delhi Area, India

• Development of all server-side logic, definition and maintenance of the central database, and ensuring high performance and responsiveness to requests from the front-end.
• Build efficient, testable, and reusable PHP modules.
• Solved complex performance problems and architectural challenges.
• Development and Analysis of the new/existing system.
• Development & Database Optimization.
• Unit Testing and Implementation of the system on the QA/Pre-production and Production environment.

Jun 2008 – Feb 2009 · 8 mos · New Delhi Area, India

• Build efficient, testable, and reusable PHP modules.
• Unit Testing and Implementation of the system on the QA/Production environment.
• Maintenance and Support to the existing applications.