Karan Priyanku Sarma — CEO
Starlink Qatar benefits from over 10 years of leadership expertise in contact center operations, strategy development, and team building. As Head of Contact Center & Shared Services, contributions include driving country expansion initiatives and fostering collaboration to improve operational efficiency and customer satisfaction. Previous success at R1 RCM and Blinkit highlights a proven track record in operational delivery, last-mile logistics, and enhancing customer experiences. Dedicated to leveraging strategic insights and cross-functional teamwork to deliver scalable solutions that align with organizational goals.
Stackforce AI infers this person is a leader in customer experience and operations management within the contact center industry.
Location: Gurugram, Haryana, India
Experience: 12 yrs 3 mos
Skills
- Contact Center Operations
- Customer Experience
- Operations Management
Career Highlights
- Over 10 years of leadership in contact center operations.
- Proven track record in operational delivery and customer experience.
- Expert in driving country expansion initiatives.
Work Experience
StarZen
Head - Contact Center & Shared Services (10 mos)
R1 RCM
Senior Operation Delivery Leader (2 yrs 4 mos)
Blinkit
CRM Head (2 yrs 1 mo)
Director, Customer Delight | City Expansion | Last Mile (7 yrs 8 mos)
Sr Manager Customer Delight (1 yr 11 mos)
DigiCall Global Pvt. Ltd
Manager Training & Quality | Transition (1 yr 5 mos)
Education
Access Facilitator by Dr Hetal Desai at Access consciousness
12th at Kendriya Vidyalaya
ELDP Certification at Indian Institute of Management, Indore
