Karan Singh

Operations Associate

Delhi, India5 yrs 10 mos experience

Key Highlights

Proven track record in operations management.
Expertise in driving business development and partner onboarding.
Strong analytical skills with a focus on operational efficiency.

Stackforce AI infers this person is a Logistics and Operations Management expert with a strong background in Business Development.

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Skills

Core Skills

Operations ManagementCustomer ExperienceBusiness Development

Other Skills

Inventory ControlTeam ManagementPartner OnboardingOperationsData AnalysisTime ManagementSelf-ManagementPowerPoint developmentComplaint ManagementDelivery OperationsWorkspaceApplication Lifecycle ManagementBasketballData ValidationMicrosoft Excel

About

At Blinkit, I focus on operations management, ensuring the _ execution of key processes from order processing to dispatch. My role as Assistant Operations Manager is supported by a strong academic foundation, including a BA in Economics from the University of Delhi. I contribute to optimizing workflows and driving efficiency across core operational functions, aligning with Blinkit's commitment to exceptional customer service. Previously, my corporate experience at Urban Company sharpened my expertise in operations Associate On board Partners and Manage Pan India Partner Operation and cross-functional coordination. These capabilities now play a central role in my contributions at Blinkit. Through improved collaboration and data-driven insights, we continuously strive to enhance performance and set new standards for operational excellence.

Experience

5 yrs 10 mos

Total Experience

2 yrs 1 mo

Average Tenure

1 yr 7 mos

Current Experience

Blinkit

Operations Manager

Nov 2024 – Present · 1 yr 7 mos · South Delhi, Delhi, India · On-site

Blinkit ops team
Operations & Team Management | Customer Experience | Rider Onboarding | Inventory Control
Overseeing daily On ground operations in South Delhi, including end-to-end store management and the supervision of a 20to30-Employee,s team. Directly responsible for ensuring a smooth rider experience and high customer satisfaction. Handled customer complaints effectively to maintain service quality and loyalty.
Managed daily targets, monitored inventory levels, and ensured seamless stock availability. Led the onboarding and training of new delivery riders, ensuring they met operational standards from day one. Played a key role in driving operational efficiency and maintaining high service standards on the ground.
Managing a large team (outsourced) to ensure the ops are running smoothly.
Maintaining high Resolution rate with low pendencies.
Own the entire POD and ensure non breakage of operations.

Operations ManagementCustomer ExperienceInventory Control

Urban company

Senior Business Development Associate

Jun 2022 – Nov 2024 · 2 yrs 5 mos · Gurugram, Haryana, India

Business Development Oprataion | Partner Onboarding | Operations | UC Partner | SPA & Salon Category
Managed the SPA and Salon category across Delhi and Gurgaon, driving up to 70% growth through strategic partner onboarding and support. Successfully handled end-to-end partner approvals and recharge processes to ensure timely activation on the UC Partners app. Provided ongoing mentorship to partners, ensuring high service quality and compliance.
Played a key role in enhancing partner and customer experience by contributing to the creation of new SKUs. Prepared detailed reports and presentations in Excel and PowerPoint to track business development activities and performance metrics.

Business DevelopmentPartner OnboardingOperationsOperations Management