Jun 2021 – Apr 2022 · 10 mos · Bengaluru, Karnataka, India · Hybrid

• Headed the Engineering team; directed a team of 5 engineering managers
• Delivered the re-imagined API-first insurance distribution platform (SaaS/PaaS hosted in AWS cloud) for several partners
• Recruited engineering managers and engineers and grew the team

Mar 2020 – Jun 2021 · 1 yr 3 mos · Mumbai, Maharashtra · Hybrid

• General Manager - Technology and Product
• Led the Technology and Product teams; directed a team of 4 engineering managers and 2 product managers
• Conceptualized and implemented the following key products thereby increasing the TPV by 30%
•  Chargeback Automator that reduced the manual work of Ops team and improved their productivity by 35%
•  Indicash ke dost, a crowd-sourced monitoring initiative that increased the ATM uptime and transactions by 30%
•  ATM Audit Mobile App that captured the ATM site details and pictures in real-time for ~12,000 ATMs
•  Safety App that tracked the safety of 1200+ ATM engineers and captured their 2W riding violations

Apr 2017 – Mar 2020 · 2 yrs 11 mos · Chennai Area, India

• Led the Engineering team in a start-up environment (Prizm Payment Services acquired by Hitachi); directed a team of 3 engineering managers and 1 product manager
• Coached and developed the engineers into senior/principal engineers and managers, and grew the team size from 10 to 36
• Gathered requirements by understanding the pain points of Operations teams; worked closely with engineers to design and develop several innovative in-house products and deliver cost efficiencies; won new businesses while saving substantial annual license fees
• Conceptualized, architected, and launched products for the Cash Business (ATM/BNA/CRM) and Digital Payments Business (POS, Internet Payment Gateway, Bharat QR, UPI, BBPS, AEPS, Toll, Transit) and monetized for a substantial amount
• Designed and developed ‘PRIMA’, a niche product that offers real-time monitoring, EJ, reconciliation, deter fraud for ~50K ATMs
• Designed and built: HIPA | DynOTAP | ISS | DVR Monitor | Anti-Skimming & AI/ML Solutions | ATM and POS Reconciliation | Cash Forecasting | ATMMON System | Android Apps for ATM Engineers | HPS Intranet, and maintained >99% uptime
• Managed new regulations and scale across ~50K ATMs and ~1M POS when TPV grew 10x post 2016 demonetization
• Achieved 95% Defect Removal Efficiency (DRE) backed by 100% code coverage, rigorous integration & system testing and streamlined UAT processes; ensured tracking and rectification of total errors in product, much ahead of release to production

Dec 2014 – Mar 2017 · 2 yrs 3 mos · Chennai Area, India

May 2013 – Dec 2014 · 1 yr 7 mos · Chennai (India); Watford (UK)

• Senior software development manager at offshore center as well as at client location for a retailer based in the UK.

Oct 2009 – Apr 2013 · 3 yrs 6 mos

• Started as a developer and grew into a software development manager working for several customers in the BFSI space.

Apr 2007 – Sep 2009 · 2 yrs 5 mos

Apr 2005 – Mar 2007 · 1 yr 11 mos

Apr 2002 – Mar 2005 · 2 yrs 11 mos

Apr 2000 – Mar 2002 · 1 yr 11 mos

Aug 1999 – Mar 2000 · 7 mos

Jul 2003 – Oct 2011 · 8 yrs 3 mos · San Antonio (USA); Chennai (India); Guadalajara (Mexico)

• Various onsite and offshore roles (Senior Software Engineer, Lead Application Developer, Technical Lead, Product Manager, Software Development Manager) at USAA during my tenure at HCL