Kaushik Iyengar

Operations Associate

Maharashtra, India13 yrs 10 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Achieved invoice accuracy above 98% for $100M monthly volume.
Spearheaded RPA initiatives saving 133 FTE hours annually.
Enhanced cash collections forecast accuracy from 75% to 90%.

Stackforce AI infers this person is a Logistics and Financial Operations expert with a focus on automation and process improvement.

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Skills

Core Skills

Accounts Receivable (ar)Cash ApplicationCustomer Relationship Management (crm)

Other Skills

OraclePowerBIRobotic Process Automation (RPA)SalesforceStakeholder EngagementData AnalysisPeople ManagementStrategic PlanningPerformance ManagementSubject Matter ExpertsDelegationDispute ResolutionInterpersonal SkillsLeadershipAnalytical Skills

About

With extensive expertise in Order to Cash functions within the logistics industry, I have a proven track record of effective leadership. Currently serving as Deputy Manager - Order to Cash at IBM India Pvt Ltd, I have executed control procedures to maintain invoice accuracy above 98% for a monthly volume exceeding $100M. Excelled at spearheading Robotic Process Automation (RPA) implementation for the invoicing process has resulted in 133 FTE hours of annual savings. I utilize Oracle & PowerBI for reporting purposes and have developed macro-enabled alerts for contract management. Achieved the enhancement of cash application automation leading to 1.5 FTE savings for AMAPAC region. Part of transformation initiative at IBM for invoices automation and successfully implemented the same. automated dunning statements for customers and managed end to end automation. Additionally managed end to end automation testing for customer disputes via Service now ticketing platform with 100% success rate. Managing AR Aging Reports proficiently, I ensure timely collections and facilitate communication between internal clients, billing teams, and operations. Additionally, I apply expertise in CRM systems like Salesforce for invoicing setups and contract rate changes, contributing to streamlined and efficient processes

Experience

13 yrs 10 mos

Total Experience

2 yrs 9 mos

Average Tenure

3 yrs 5 mos

Current Experience

Ibm

Deputy Manager - Order To Cash

Dec 2022 – Present · 3 yrs 5 mos · Airoli · Hybrid

Implemented rigorous control procedures to uphold Invoice accuracy Quality above 98% for a
monthly volume exceeding $100M.
Spearheaded Robotic Process Automation (RPA) initiatives for both invoicing process and Cash
Application, resulting in annual savings equivalent to 133 FTE hours.
Achieved substantial improvement in Unbilled Cash application, reducing it from over $2M to below
$0.6M within just 6 months through continuous enhancement efforts.
Enhanced Cash Collections forecast accuracy from 75% in Q1 2023 to an impressive 90% for Q3
2023.
Managed AR Aging Reports meticulously, aligning actions with Aging Buckets to ensure prompt
collections.
Leveraged Oracle & PowerBI proficiently to extract necessary reports for reporting requirements.
Developed Macro enabled alerts, collaborating with Data Analysts, to streamline Contract Expiry and
Renewals notifications

Accounts Receivable (AR)Cash ApplicationOraclePowerBI

Career break

Personal goal pursuit

Dec 2021 – Nov 2022 · 11 mos · Maharashtra, India

Aeries technology group

Assistant Manager

Mar 2021 – Nov 2021 · 8 mos · Mumbai, Maharashtra, India · Remote

Executed a seamless transition, successfully onboarding the NAM team's billing services for the
designated business within a swift timeframe of 45 days.
Analyzed CRM data within Salesforce, efficiently managing and assigning CRM tickets for Invoicing
setup and Contract rate adjustments.
Conducted thorough Bill Cycle reviews to ensure accurate invoicing in systems, meticulously
updating rates and setting up new configurations as per Salesforce CRM tickets for Billing Platform
and Metratech.
Provided comprehensive Weekly/Monthly Service Reporting and skillfully managed stakeholder
relationships to ensure transparency and effective communication.
Acted as a liaison between internal clients, Billing teams, and Operations, fostering collaboration
and alignment across departments.
Reviewed and maintained Standard Operating Procedures (SOPs), ensuring adherence to best
practices and efficiency in operations.
Implemented and monitored capacity utilization strategies for the team, optimizing productivity and
resource allocation.

Xpo logistics, inc.

Team Lead Invoicing AR

Nov 2018 – Mar 2021 · 2 yrs 4 mos · India · On-site

Implemented stringent control procedures to maintain Invoice accuracy Quality above 98%.
Oversaw the management of the helpdesk, rates, contracts, billing, and conducted comprehensive
SOP Reviews.
Played a pivotal role in Robotic Process Automation (RPA) for the invoicing process, actively
participating in testing activities.
Directed and supervised the Data Team to ensure timely completion of Client Setups in the System.
Provided detailed reporting to stakeholders on Collections, ensuring alignment with forecast
percentages.
Managed the AR Aging Report meticulously, taking necessary actions to ensure collections within
Aging Buckets.
Contributed to the development of operational strategies aimed at enhancing efficiency and
productivity.
Offered guidance and support to junior staff members on daily tasks, projects, and objectives.
Conducted regular performance reviews for employees, pinpointing areas for improvement and
implementing targeted development plans

Eclinicalworks

Team Lead Internal Audit

May 2012 – Nov 2018 · 6 yrs 6 mos · Mumbai, Maharashtra, India · On-site

Managed contract discrepancies and reconciliation processes, ensuring seamless contract
management.
Generated monthly MIS and reports to track performance and identify areas for improvement.
Led process improvement initiatives across 32 services, driving efficiency and effectiveness.
Participated in cross-functional processes including RCM AR, Accounting AR, and Credit Card
Reconciliation for Travel Process.
Provided strong leadership and guidance to team members, ensuring timely and high-quality task
completion.
Developed strategies to enhance team productivity and elevate customer service standards.
Conducted thorough performance appraisals for team members, delivering constructive feedback
and identifying opportunities for growth.
Trained new staff members on relevant processes and procedures, ensuring smooth onboarding and
integration into the team