Sep 2024 – Oct 2024 · 1 mo · Ontario, Canada · Remote

• Key Responsibilities:
• Sourcing Candidates: Identify and attract potential candidates through job boards, social media, and other platforms to ensure the right talent pool for open positions.
• Screening Candidates: Review resumes, conduct initial interviews, and assess candidate suitability based on role requirements.
• Writing Job Descriptions: Collaborate with the HR team to create clear, concise, and accurate job descriptions for various positions.
• Using ATS Software (ConnexT): Utilize Randstad’s Applicant Tracking System (ConnexT) to manage candidate information, track progress, and ensure a streamlined recruitment process.
• Interview Coordination: Organize and schedule interviews, communicate with candidates, and ensure all necessary documentation is prepared.
• Taking Interviews: Assist in conducting interviews, evaluating candidates, and providing feedback to the HR team.
• Coordinating with Other Interns: Work closely with fellow interns to collaborate on recruitment projects and ensure effective communication within the team.
• Health and Safety Forms: Assist with the distribution and collection of health and safety forms during the onboarding process to ensure compliance with company policies.
• Onboarding: Support the HR team in onboarding new employees, ensuring a smooth transition into the company and completion of required paperwork.

Nov 2023 – Present · 2 yrs 7 mos · Toronto, Ontario, Canada · On-site

• Provide excellent customer service, greeting members, answering questions, and ensuring a positive experience.
• Sell memberships, guiding potential members through the sign-up process and explaining membership benefits.
• Maintain the gym environment, ensuring cleanliness, organization, and safety of all equipment.
• Train new hires, teaching them gym policies, customer service standards, and daily responsibilities.
• Learn and use software systems to manage customer data, track memberships, and handle billing or cancellations.
• Handle member inquiries, resolving issues or concerns professionally, whether in-person, over the phone, or through email.
• Promote additional services and products, such as personal training sessions and fitness merchandise.
• Monitor gym safety, ensuring members follow rules, use equipment properly, and maintain a safe workout environment.
• Support new member oNBOARDING, providing gym tours, explaining policies, and helping new members feel comfortable.
• Manage the front desk, including member check-ins, processing payments, and answering phones.
• Assist with organizing promotional events, engaging with potential members and creating a welcoming atmosphere.
• Report maintenance issues, ensuring equipment functionality and notifying the appropriate team for repairs.
• Help maintain a positive gym culture, making sure members feel welcomed and supported throughout their fitness journey.

Jun 2023 – Dec 2023 · 6 mos · Toronto, Ontario, Canada · On-site

• Operate the cash register, scanning items, processing payments, and ensuring accurate transactions.
• Provide excellent customer service, greeting customers, answering questions, and assisting with their needs.
• Handle cash, credit, and debit transactions, ensuring proper cash handling and balancing the register at the end of the shift.
• Bag groceries efficiently, ensuring items are packed safely and securely for customers.
• Assist with price checks and product inquiries, communicating with other departments to help customers.
• Maintain a clean and organized checkout area, keeping counters and registers tidy.
• Follow store policies and procedures, ensuring compliance with health and safety regulations.
• Handle customer returns or exchanges, processing refunds or adjustments as necessary.
• Promote store specials and loyalty programs, informing customers about discounts and membership benefits.
• Assist with restocking items near the register, ensuring products are available and displayed neatly.
• Support opening and closing procedures, including preparing the cash register and ensuring the checkout area is ready for the day or properly closed.

Aug 2020 – Nov 2021 · 1 yr 3 mos · Gurugram, Haryana, India · Hybrid

• Analyze health and wealth data for mid-market clients in the USA, identifying trends, risks, and opportunities to help optimize client benefit programs.
• Support benefits administration work, ensuring accurate and efficient management of employee health and wealth benefits, including retirement plans, health insurance, and wellness programs.
• Work with mid-market client teams, providing expert analysis, recommendations, and solutions related to benefits administration, financial services, and employee wellness programs.
• Collaborate with actuarial and consulting teams, offering precise assessments and forecasts for health and wealth plans to ensure long-term sustainability and cost-effectiveness.
• Prepare detailed reports and presentations, summarizing key insights, health and wealth trends, and recommendations for both clients and internal stakeholders.
• Ensure compliance with U.S. regulations, keeping abreast of changes in healthcare and wealth laws and adapting client solutions accordingly.
• Assist in designing and implementing health and wealth benefit solutions for mid-market clients, customizing plans to meet client-specific needs.
• Manage day-to-day benefits administration tasks, including enrollment, eligibility, claims processing, and resolving client issues.
• Identify opportunities for process improvement in benefits administration, driving efficiencies and ensuring client satisfaction.
• Work closely with client management and consulting teams to develop and maintain strong, long-term relationships with mid-market clients in the U.S.
• Participate in client meetings and discussions, offering expert analysis, presenting data insights, and providing advisory support on health and wealth benefit solutions for mid-market U.S. clients.

Nov 2019 – May 2020 · 6 mos · Gurugram, Haryana, India

• Manage Health Domain Data: Handle and process data related to health benefits, medical claims, and other health-related information, ensuring accuracy and compliance with company policies and regulations.
• Process YSA Claims: Review, validate, and process YSA (Youth Service America) claims, ensuring that all documentation is complete and meets the necessary criteria for approval.
• Handle Medical Claims: Manage medical claims processing, including verifying claim details, coordinating with healthcare providers, and resolving any discrepancies or issues.
• Update and Maintain Records: Ensure that all health-related records and claims data are updated in the system accurately and in a timely manner.
• Assist with Claims Queries: Address and resolve queries related to claims from clients, healthcare providers, and internal teams, providing clear and timely information.
• Ensure Compliance: Adhere to regulatory requirements and company policies related to health and medical claims, ensuring all processes comply with relevant laws and standards..
• Coordinate with Healthcare Providers: Communicate with medical professionals and healthcare facilities to gather necessary information for processing claims and resolving issues.
• Generate Reports: Prepare and generate reports related to claims processing, claims status, and health benefits utilization for internal stakeholders and management.
• Handle Administrative Tasks: Perform routine administrative tasks related to health benefits and claims, including filing documents, managing correspondence, and maintaining records.
• Participate in Training: Engage in ongoing training and development related to health benefits administration, claims processing, and relevant software systems to stay updated with industry practices.
• Improve Processes: Identify opportunities for improving the efficiency and effectiveness of claims processing and health benefits management, suggesting and implementing process improvements as needed.