Jan 2025 – Jan 2026 · 1 yr · Bengaluru, Karnataka, India

• As a Store Manager at Zepto I’m run an end-to-end dark-store operation to deliver fast, accurate, and safe deliveries. lead a team of riders and in-store staff, manage inventory and store metrics, ensure excellent customer experience, and continuously optimise processes to meet aggressive SLAs for speed and fulfillment.
• Key responsibilities
• Own day-to-day store operations: inbounding, shelf allocation, picking, packing and dispatch.
• Lead, coach and schedule store staff and riders (hiring, training, performance reviews).
• Achieve on-time delivery and fulfillment SLA targets by managing staffing, queueing and process flows.
• Maintain inventory accuracy: cycle counts, shrinkage reduction, expiry management and returns.
• Ensure safety, housekeeping and compliance with company SOPs and local regulations.
• Monitor and act on daily operational metrics (KPIs), root-cause issues and implement corrective actions.
• Coordinate with Supply, Ops, Quality and Customer Support for stockouts, escalations and refunds.
• Control store costs (labor, shrinkage, wastage) while maintaining service levels.
• Own incident reporting and post-mortems for major service failures.
• Deliver a great employee experience: motivate team, resolve conflicts and keep morale high.

Jun 2023 – Oct 2025 · 2 yrs 4 mos · Bengaluru, Karnataka, India

• As a Shift Incharge at Zepto, you will be responsible for managing store operations during your assigned shift. You’ll lead the team of pickers, packers, and riders to ensure 100% order accuracy, timely dispatch, and smooth coordination between last-mile delivery and store operations.
• Key Responsibilities
• Supervise and coordinate daily store operations during the assigned shift.
• Manage 10–30 riders and store associates to ensure on-time delivery and fulfillment.
• Monitor order flow, picking, packing, and dispatch to meet Zepto’s delivery SLA.
• Ensure inventory accuracy and product availability during shift.
• Handle shift handover reports and communicate issues to Store Manager.
• Maintain high standards of store hygiene, safety, and compliance with company policies.
• Track and report shift performance metrics — O2A (order-to-arrival), dispatch time, and customer satisfaction.
• Resolve operational issues quickly to avoid order delays or cancellations.
• Motivate and guide team members to achieve productivity targets.
• Coordinate with the Store Manager and Cluster Operations Team for manpower, stock, or technical issues.

Nov 2022 – Jun 2023 · 7 mos · Bengaluru, Karnataka, India

• As a Rider Shift Incharge at Zepto my responsible for managing all rider-related operations during your shift. This includes monitoring attendance, ensuring on-time delivery, maintaining order accuracy, and supporting riders to achieve daily performance targets. You’ll be the link between store operations and last-mile delivery.
• ⸻
• Key Responsibilities
• Handle and supervise 30–60 riders during the assigned shift.
• Allocate delivery orders efficiently to ensure on-time delivery (O2A) performance.
• Monitor rider attendance, login/logout, and route performance.
• Track real-time delivery performance through the Zepto app or dashboard.
• Ensure all deliveries are completed safely, on time, and without customer complaints.
• Coordinate with the Store Shift Incharge / Store Manager for order readiness and dispatch.
• Manage rider shift scheduling, attendance sheets, and leaves.
• Handle rider grievances, discipline, and performance coaching.
• Conduct daily briefings and end-of-shift summaries for operational updates.
• Ensure all riders follow company SOPs, grooming standards, and traffic safety rules.
• Maintain rider incentive records and report performance metrics to management.
• Support in recruitment and onboarding of new riders when required.