KESHAV TIWARI

Operations Associate

Hyderabad, Telangana, India3 yrs 6 mos experience
Most Likely To Switch

Key Highlights

  • Top performer in team at Wipro
  • Managed team in absence of Team Lead
  • Strong problem-solving and communication skills
Stackforce AI infers this person is a Customer Service and Content Review specialist in a B2C environment.

Contact

LinkedIn

Skills

Core Skills

Customer ServiceContent Review

Other Skills

ExcelPowerPointTypingMultitaskingAdvanced ExcelMS-WordTally ERPPhotography

About

Objective Accepting the challenges of today’s fastest developing world and willing to possess a great and lucrative position in the Finance field and advance my knowledge and develop the skills that would benefit both me and the firm. A highly creative and innovative problem solver dedicated to identifying areas for improvement. Earned a Bachelor’s Degree in commerce. I am passionate about Learning and growing skill to be relevant in the changing times

Experience

3 yrs 6 mos
Total Experience
1 yr 9 mos
Average Tenure
2 yrs 4 mos
Current Experience

Sutherland global service limited

Customer Service Agent

Jan 2024 – Present · 2 yrs 4 mos · Lanco Hills , Manikonda Hi-tech city Village Hyderabad, 500089 · On-site

  • Associate (International chat support & email)
  • Associate Roles & Responsibilities:-
  • Investigate and resolve issues regarding Customer concerns
  • Respond to customer concerns with high quality, speed, empathy, and accuracy Understand and remain up to date with client policies and guidelines; resolve inquiries according to defined policies and procedures
Customer Service

Wipro

TRUST & SAFETY Reviewer Associate

Oct 2022 – Dec 2023 · 1 yr 2 mos · Hyderabad, Telangana, India · On-site

  • Professional Experience
  • Worked as a Associate at WIPRO ( 3rd oct 2022 - 29th Dec 2023 )
  • Associate
  • Associate Roles & Responsibilities:-
  • Investigate and resolve issues regarding content Review that is reported for support and/or safety; flag for action, and resolve within agreed upon turnaround times and standards of quality
  • Respond to user inquiries with high quality, speed, empathy, and accuracy Understand and remain up to date with client policies and guidelines; resolve inquires according to defined policies and procedures
  • Fulfill base productivity and quality requirements
  • I worked as a backend support for online shopping Disclosing the frauds to Ensure trust and Safety to online Users.
  • About My Achievements
  • i am Top performance of my team
  • Absecne of My TL i Managed my Team
  • While working in my role I made sure to develop my skills such as typing and multitasking by practicing to work on more than 1 workflow
  • Kept efforts in improving my communication as well
  • I have worked on Excel sheets
  • I prepared the Presentation in power point and practiced mails .
  • SKILLS
  • ADVACNCE EXCEL
  • POWER POINT
  • MS-WORD
  • TALLY ERP
  • PHOTHOGRAPHY
  • STRENGTHS
  • SELF MOTIVATED
  • I AM HARDWORKING MULTITASKER
  • QUICK LEARNER
  • COURSE
  • DATA ANALYST
  • EXCEL R
  • 35 is ( WPM ) WORD PER MINUTE
Content ReviewCustomer ServiceExcelPowerPointTypingMultitasking

Education

Tapasya Degree college

Bachelor of Commerce - BCom — Commerce

Jul 2019 – Jun 2022

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