Dec 2020 – Aug 2021 · 8 mos

• Preparation of various weekly and monthly business reports and, conducted comprehensive analysis with written summaries providing recommendations to leadership team to pitch our offerings and focus areas to grow business
• Leading the DOP Service line sales operations team. Coordinated with senior
• leadership with their requirements of sales reports and collaborated with my
• team in Building, publishing customized interactive reports and dashboards
• using MS Power BI based on desired format
• Improved delivery time of multiple business report by building Macros in VBA to
• automate repetitive tasks performed in reports preparation and automated excel
• reports in Power BI using DAX queries
• Supported over 150 internal stakeholders of iCORE across all the geographies with their CRM queries and sales & research data related requests
• Managed and supported the deployment of new CRM functionality and coordinated with sales and finance team to move them to the new CRM
• Provided hands-on training of CRM tool to new stakeholders. Created, integrated, and published training materials. Maintained internal document repository that helping sales team to quickly and efficiently use sales and training collateral
• Collaborated with CIO to resolve the technical issues reported in the tool. Provided suggestions to GSE team to improve the functionality of the tool. Also, shared the details of business requirements with dev team and ensure all the required changes implemented and working fine in the CRM

Jun 2019 – Nov 2020 · 1 yr 5 mos

• BPO division of Wipro

Apr 2018 – May 2019 · 1 yr 1 mo

• MS Dynamics CRM