Kiran M G

Product Manager

Kochi, Kerala, India12 yrs experience

Most Likely To SwitchAI Enabled

Key Highlights

Expert in driving product strategies for automation solutions.
Proven track record in IT observability and AI-powered platforms.
Strong foundation in configuration and service delivery management.

Stackforce AI infers this person is a SaaS Product Manager with expertise in IT automation and observability.

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Skills

Core Skills

Technical Product ManagementProduct Management

Other Skills

Platform as a Service (PAAS)Software ObservabilityProduct Design SupportIT AutomationAgentic AIMCPData IntelligenceConfiguration ManagementUser Acceptance TestingProduct Lifecycle ManagementRequirements AnalysisIT ObservabilityPlatform Product ManagementProduct DesignProduct Marketing

About

Platform Technical Product Manager | IBM Software Labs - IT Observability - AI + Enterprise Solutions I steer strategic product initiatives at IBM Software Labs from bold ideation to market dominance, with a core focus on observability platform capability discovery and execution pinpointing market needs and delivering high-impact solutions in IT Observability, Automation, and AI-powered platforms. Mastering end-to-end lifecycle management through agile execution, change/release governance, and cross-functional leadership, I transform insights into data-driven innovations that redefine enterprise IT. With a proven ability to optimize product strategies and elevate customer experiences through advanced data insights, I also bring a strong foundation in Configuration Management, Service Delivery, and Operations Management. I am driven by a passion for innovation and committed to building impactful products that generate measurable business value and establish market leadership.

Experience

12 yrs

Total Experience

2 yrs

Average Tenure

2 yrs 6 mos

Current Experience

Ibm

Technical Product Manager

Dec 2023 – Present · 2 yrs 6 mos · Kochi · Hybrid

Driving technical product management for IBM’s automation platform by defining strategy, aligning technology with business objectives, and leading product development to deliver automation solutions that meet market demands and business goals. Focused on building a capability-driven platform enriched with AI and MCP-powered features to enable next-generation automation.

Technical Product ManagementProduct ManagementPlatform as a Service (PAAS)Software ObservabilityProduct Design SupportIT Automation+3

Amazon

Product Analyst

Aug 2022 – Dec 2023 · 1 yr 4 mos · India · Hybrid

Product Management - Content Management Product

Configuration ManagementUser Acceptance TestingProduct ManagementProduct Lifecycle ManagementRequirements Analysis

Ey

2 roles

Consultant - People Advisory Services

Dec 2021 – Jul 2022 · 7 mos

Providing techno functional support on HR Transformation related products delivered for EY clients. HRT Tools implimentation, maintenance and support operations.

Product Analyst

Nov 2018 – Nov 2021 · 3 yrs

HRIS Product Management - HRIS Product Analyst for SAP Successfactors RCM, Taleo, Avature CRM, Yello ATS and various Job Boards.

Ust global

Associate infrastructure analyst

Jun 2018 – Nov 2018 · 5 mos · Thiruvananthapuram Area, India

Ars traffic & transport technology (india)

Senior Analyst

Aug 2015 – May 2018 · 2 yrs 9 mos · Thiruvananthapuram Area, India · On-site

Monitoring and Maintenance of operational services/projects
Incident/Problem management:
Identifying incidents and its impact, Incident investigation and diagnosis
Takes incident resolution actions to restore service to customers
Monitoring Incident details, including the Configuration Items affected
Detection of possible Problems proactively and the assignment of them to the Problem Management team.
Monitoring the status and progress towards resolution of assigned Incidents
Keeping affected business partners informed and update the progress till resolution
Escalating the incident/problem as necessary per escalation policies
Project data monitoring, analysis and reporting
Report preparation and analysis
Client request fulfillment

Estrrado technologies

System Analyst

Mar 2014 – Aug 2015 · 1 yr 5 mos · Trivandrum

System Support Analyst for Elvis ERP at Estrrado Technologies Pvt Ltd, a Software Development company.
ERP Platforms covers every aspect of education. We provide customized and comprehensive systems to help you and your students succeed. Combination of these platforms is used in various industries such as Colleges, Schools, Universities, corporations etc. Elvis is the most affordable campus management system on the market today. We don't charge you for modules, and we don't charge extra for certain features. You get our ENTIRE system at a very reasonable price tag. single, powerful enterprise application for administrators, instructors, staff, and students. Every feature is fully integrated using a single, powerful and completely secure database.
Providing support and gathering issues from our Elvis client.
Studying and analysing the requirements from the client and submitting that report to technical team for further discussion.
Responsible person for providing a detailed demonstration of our product and discuss the pricing with management, if any negotiation is needed and other agreement details with client.
Daily monitoring the sales process and check whether the follow up is up-to-date
Lead in building strategic business.
Responsible for Market Analysis.
Responsible for analysing and sorting data from client Requirements.
Closing deals with clients.
interact with clients and also maintain a good relation with clients after the closing deals