Oct 2022 – Feb 2024 · 1 yr 4 mos · Bangalore Urban, Karnataka, India

• Leading a team of Engineers and QA professionals, guiding them in end-to-end development and delivery of projects.
• Collaborated closely with cross-functional stakeholders to ensure technical strategies are aligned with business goals.
• Responsible for technical solutioning, design reviews, code reviews, project planning, estimation, and task distribution.
• Managed staff planning, product grooming, and ensured team roadmap alignment with company objectives.
• Led the initiative to develop an internal CRM tool that significantly contributes to driving sales growth for Lending and KB SaaS.
• Maintained comprehensive audit logs, reports, and dashboards for tracking user activities and performance metrics.
• Integrated logging, metrics, as well as alerting systems to actively monitor system health and promptly address any arising issues.
• Designed background jobs to manage scheduled workflows and handle workflow failures, thereby improving system reliability and ensuring data consistency across multiple tenants.

Dec 2020 – Sep 2022 · 1 yr 9 mos · Bangalore Urban, Karnataka, India

• Designed and implemented a multi-tenant system for effective lead generation and management (CRM & Sales tool), incorporating a multi-platform approach with both a website and an Android app for user accessibility.
• Designed a lead journey definition mechanism to automate lead workflow, from creation to closure significantly improving efficiency and reducing manual work.
• Optimized lead distribution by creating an automatic system based on lead properties and agent groups, making it fair and efficient for all agents. Implemented various strategies like Least Load, OnlineOffline, and User-specific overrides.
• Ensured authentication using JWT and implemented role-based authorization with NestJS middleware.
• Implemented rate limiting for login API access to enhance security.
• Implemented caching mechanisms for faster data retrieval, improving system performance and responsiveness.

Apr 2019 – Nov 2020 · 1 yr 7 mos

• Developing Ruby on Rails stack application for Finance and Customer Experience with RESTful web services and frontend in React. Involved in designing & developing multiple microservices.
• Designed and developed a ticketing system where tickets can be configured as prepaid or postpaid at a problem and city level. This helped in reduction of ~20 lakhs/month of losses.
• Designed and implemented a micro-service for generating all contracts in the system e.g. Lease & License, Service contracts etc. The system manages templates and its parameters and generates the PDF format of the specified template.
• Implemented payment link which allows payment without login. It reduced cash flow management and accounting burden.
• Revamped tenant settlement on move-out - reducing 150-200 support tickets/month raised by tenants who would be moving out in the following month

Jul 2017 – Apr 2019 · 1 yr 9 mos

• Part of designing and development of a payment system which has integration with multiple payment gateways as Razorpay, PayU, Paytm, Axis Bank UPI. The system optimises the cost of the transaction and collects the payment from the best-performing payment gateway for the payment mode.
• Designed and implemented multi-tenant microservices for digital stamping and signing. The system is integrated with various third parties. It maintains stamped & signed documents and provides RESTful APIs to access the documents.

Jun 2016 – Jul 2017 · 1 yr 1 mo · Bengaluru, Karnataka, India

• Developed C# application for modular instruments team, contributed in all stages of software development life cycle and release of the product.

Jan 2016 – Jun 2016 · 5 mos · Bengaluru, Karnataka, India

• Designed and implemented software plugin incorporating all the devices and its corresponding capabilities with unit tests.

Jul 2014 – Jun 2015 · 11 mos · Rajasthan, India

• Teaching Assistant in project - Machine Learning

Jan 2014 – Jun 2014 · 5 mos · Noida, Uttar Pradesh, India