Apr 2022 – Jul 2025 · 3 yrs 3 mos · Hyderabad, Telangana, India

• Built Generative AI (GenAI) agent bots using Large Language Models (LLMs) and Retrieval-Augmented Generation (RAG) for tasks like operational support, maintenance, decision-making, or interacting with users for maritime needs.
• Built Elasticsearch as a distributed platform for salesforce customers which receives and processes around 15 billion/day customer events.
• Worked on providing unified login experience across the salesforce clouds for salesforce customers.
• Skills: Java, Python, C#, Groovy, Ruby, Jenkins, ElasticSearch, OpenSearch, Jfrog, Teamcity, Spinnaker, Powershell, SQL, Terraform, Splunk, Prometheus, Graffana, PagerDuty, RAG, LLM, Neural Network

Dec 2018 – Apr 2022 · 3 yrs 4 mos · Hyderabad , India

• Led customer relation / sentiment tool.
• Developed and Managed CRM tool that handles 15K events per minute and has 60K users across 37 countries and still growing.
• Track and manage customer requests from multiple channels like email, phone, call, chat, social media in single view.
• Collaborate with multiple teams within company to split, assign and resolve queries faster as a team.
• Automate redundant tasks like agent assignment based on the skill, workload, and availability.
• Empower users with a comprehensive knowledge base and self-service portal.
• Analyze and gather critical insights on agent performances and customer experience with advanced analytics.
• Skills: C#, Azure SSMS, Azure cosmosDB, Azure Search, Git, Automatic build deployment, CosmosDB changefeed, Azure Service Bus, Azure Event Hub, Geo Replication, Azure Kusto DB, Azure Active Directory, Azure Service Fabric, Azure VMSS, Azure Key Vault, Redis Cache, Azure Front door, Azure Load Balancer, Azure Traffic Manager, Azure VNet, Azure Storage account, Azure Logs and Metric Monitoring through Geneva tool, Azure Resource Manager, Automation of Deployment through EV2

Jul 2017 – Dec 2018 · 1 yr 5 mos · Greater Bengaluru Area

• Built web interface used by brands/merchants to sell and ship their products directly to Amazon’s customers.
• Advance calculators that enables sellers to forecast profits based on fulfilment options.
• Customize daily shipment reporting service to get status of user shipments on any particular day.
• Recommendation engine that suggests shipment service, packaging dimension along with profit analysis.
• Multilingual platform to support sellers across the globe.
• Skills : Java, Python, Amazon DDB, Kinesis, Lambda, S3, Elastic Search, Herd Workflows, DDB streams, Git

Apr 2015 – Jul 2017 · 2 yrs 3 mos · Hyderabad Area, India

• Member of the New initiatives team of Oracle's Value Chain Planning product.
• Implemented the migration of the Supply Chain planning application from Oracle E-Business suite to Oracle Fusion SaaS.
• Skills: Java/J2EE, pl sql, sql, Oracle Supply Chain Planning

Jul 2013 – Jan 2015 · 1 yr 6 mos · Pune Area, India

• Part of the team which works to detect fraud in online transaction using credit score for each customer.
• Skills: Java, Sql, Falcon fraud manager, Blaze advisor