Jan 2023 – Aug 2023 · 7 mos · Clark, New Jersey, United States · Hybrid

• Manage GEP SMART P2P software demos & documentation for client/internal training, project implementation, or modification/enhancement of features. Analyze discrepancies in the supply chain to provide primary support with consultancy services to 5+ corporate clients regarding procurement advantages using GEP software and cost reduction strategies.
• Assist project managers in coordinating client projects and aligning business requirements between GEP and its customers through close collaboration. Increased efficiency of client forecasting/purchasing through consistently reassessing costs against the need basis for expenses in their operations, identifying $1000s of savings throughout various departments.

Jan 2023 – May 2023 · 4 mos · Cranbury, New Jersey, United States · Remote

• Time-bound project for a client to create a comprehensive policy handbook that meets Ecovadis sustainability standards for ESG risk, compliance, and IT governance. Comprised of labor, ethics, cybersecurity, data risk, and environmental policies that pass industry best practices & regulatory requirements.
• Collaborate weekly with the client (DocEvents), analysis of DocEvents supply chain, consistent research and communication regarding policies, assessment of current ESG standards/strategies for a path to success, and areas of change required within. DocEvents actively implements this handbook, allowing it to continuously operate its employees in alignment with the proper expectations in place.

Jun 2022 – Aug 2022 · 2 mos · Cranbury, New Jersey, United States

• Executive assigned project with white paper on various unidentified defect types and visual/statistical analysis of employee perspective to pioneer a novel engagement program that aids associates in improving the quality and accuracy of their work. Successfully reduced total defect costs by $1000s daily, increasing efficiency across key performance indicators & operational metrics, resulting in executive satisfaction.
• Conducted various surveys and observations from employees regarding barriers to success in their process paths and what can be improved. The data was then consolidated and analyzed through Tableau + Excel to identify the most significant areas of improvement needed. Managed 95 rotating associates across outbound processes, facilitating the fulfillment of over 35,000 packages daily and 60K+ on Prime Day 2022.

Aug 2021 – Present · 4 yrs 10 mos · New Jersey, United States · On-site

• Certified Real Estate Negotiator, training and tactics for negotiation scenarios to trigger quick & creative problem-solving with strategies that foster the satisfaction of all parties involved. Previous leadership/management roles have enriched my current negotiation acumen in this business.
• Consistent market research and analysis for implementing specific strategic options tailored to each client, in regards to any current property, future residence, or potential investment opportunities within their desired criteria and budget. Working with a team of highly ambitious agents across the state to increase potential.
• Implement and operate CRM & Marketing platform to maintain 650+ strong client relationships, stay on top of mind, create a professional brand, and increase customer retention. Ultimately boosted total revenue from YOY sales ($6.3M 2023 vs $4.1M 2022).

Jun 2020 – Feb 2022 · 1 yr 8 mos

• Handcrafted 250+ custom garments in a made-to-order business model, each with care and attention, paired with handwritten notes and stickers for added brand reinforcement. Created a motivational vision around self-development and growth, embodied by the name and its meaning, inspiring others to pursue their goals.
• Research on market trends involving casual clothing with analysis of surrounding consumer markets and their desires through direct engagement. Created personable appearance on social media resulting in total revenue of $4.7K+ across 3 campaigns, donated $1K back to charitable causes of customer choice.

Dec 2018 – Aug 2019 · 8 mos · Monroe Township, New Jersey · On-site

• Consistently improved the shopping experience to build lasting customer relationships by appealing to the significant elderly population in the area. Adapting store layout & policies regarding service, which enabled employees to increase satisfaction for management and consumers alike.
• Management of 15+ employees including scheduling, incident reporting/handling, facilitation of training, corporate policy enforcement, and more administrative tasks. Constantly prioritized customer experience for higher customer retention than direct competitors in the area.