Kristian Haner

Software Engineer

San Leandro, California, United States11 yrs 7 mos experience
Most Likely To SwitchHighly Stable

Key Highlights

  • Achieved a 4.9/5.0 satisfaction rating in support.
  • Designed training programs for engineers.
  • Expertise in resolving complex technical issues.
Stackforce AI infers this person is a Technical Support Engineer with expertise in SaaS and customer feedback management.

Contact

LinkedIn

Skills

Core Skills

Technical SupportTroubleshootingCustomer FeedbackResearch

Other Skills

Customer SupportPI InterfacesPI APIPI ConnectorsBug ReportingTrainingPolymer ColloidsNano-particlesOffice OrganizationProject ManagementChemical EngineeringMicrosoft ExcelPublic SpeakingDocumentationC++

Experience

11 yrs 7 mos
Total Experience
3 yrs 10 mos
Average Tenure
5 yrs 7 mos
Current Experience

Confluent

Technical Support Engineer

Nov 2020 – Present · 5 yrs 7 mos

Technical SupportTroubleshootingCustomer Support

Osisoft

Senior Product Support Engineer

Jul 2015 – Oct 2020 · 5 yrs 3 mos · San Francisco Bay Area

  • Responsible for resolving escalated/backline support issues for PI Interfaces, PI API, PI Connectors and PI AMI Connectors as well providing various departments with customer feedback.
  • Supported and resolved time critical data ingress issues across many industries
  • Creating detailed bug reports for the development team
  • Summarizing and providing product management customer feedback
  • Designed classes to train new and experienced engineers
  • Resolved over 1000 cases with a 4.9/5.0 satisfaction rating
PI InterfacesPI APIPI ConnectorsCustomer FeedbackBug ReportingTraining+1

Colorado school of mines

2 roles

Research Assistant

May 2014 – Feb 2015 · 9 mos

  • Worked in Materials department researching polymer colloids and nano-particles
  • Developed scientific researching skills from independent guided experimentation
  • In-depth understanding of ATRP and RAFT polymerization
ResearchPolymer ColloidsNano-particles

Student Employee

Jun 2013 – Aug 2013 · 2 mos · Registrar Office

  • Worked with student’s private information to help them graduate
  • Developed advanced office organizational skills and long term project dedication
Office OrganizationProject Management

Education

Colorado School of Mines

Bachelor of Science (BS) — Chemical Engineering

Jan 2011 – Jan 2015

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