Kritika Ghai

Operations Associate

Delhi, India9 yrs 3 mos experience
Highly Stable

Key Highlights

  • Led operations across multiple countries at Amazon.
  • Supervised large teams to meet customer service targets.
  • Acquired over 50 service providers during internship.
Stackforce AI infers this person is a seasoned Operations Manager in the E-commerce sector with strong leadership and team management skills.

Contact

LinkedIn

Skills

Core Skills

Operations ManagementLeadershipTeam ManagementSalesCommunicationHuman Resources (hr)Employee Training

Other Skills

Customer ServiceData-led decision-makingProcess improvementPeople ManagementCoachingTeam LeadershipAnalytical SkillsTraining & DevelopmentPublic SpeakingPublic RelationsNetworkingTeamworkManagementMicrosoft OfficeMicrosoft Excel

About

Experienced manager with a demonstrated history of working in the internet industry. Skilled in Social Services, Microsoft Excel, Customer Service, Microsoft Word, and Communication. Strong support professional with a Master of Business Administration (M.B.A.) focused in Marketing from IBS Hyderabad.

Experience

9 yrs 3 mos
Total Experience
9 yrs 3 mos
Average Tenure
9 yrs 3 mos
Current Experience

Amazon

3 roles

Operations Manager 2

Promoted

Aug 2025 – Present · 10 mos

  • As an Operations Manager (L6) at Amazon, I lead India, UK, and Australia operations as the Single Threaded Leader (STL), driving performance, reducing defects, and enhancing customer experience. I focus on operational excellence, process improvement, and data-led decision-making while delivering results during key events and scaling initiatives across markets. Grounded in Amazon’s Leadership Principles, I continue to lead high-impact Kaizen projects and cross-functional efforts that optimize efficiency and elevate service levels.
Customer ServiceCommunicationOperations ManagementLeadership

Operations Manager 1

Promoted

Feb 2021 – Aug 2025 · 4 yrs 6 mos

  • Supervising a team of 125+ Customer Service Associates and 6+ Team Managers and meeting assigned targets.
People ManagementCoachingTeam ManagementLeadership

Team Manager

Mar 2017 – Feb 2021 · 3 yrs 11 mos

  • Supervising a team of 25-30 Customer Service Associates and meeting assigned targets.
Team ManagementLeadership

Urban company

Business Development Intern

Mar 2016 – May 2016 · 2 mos · Gurgaon, India · On-site

  • Acquired and engaged 50+ professional service providers for UrbanClap like dancers, studios and academies during the internship stint of 3 months.
CommunicationSales

Hindustan times

Project Management Intern

Nov 2014 – Dec 2014 · 1 mo · Noida Area, India

  • Designed portal and pitched presentations to potential sponsors.
CommunicationSales

Indian oil corp limited

Training and Development Intern

May 2014 – Jun 2014 · 1 mo · Noida Area, India

  • Researched and collated feedback from the employees to help Senior Training Officer evaluate efficiency of training programs.
Human Resources (HR)Employee Training

Education

IBS Hyderabad

Master of Business Administration (M.B.A.) — Marketing

Jan 2015 – Jan 2017

SYMBIOSIS INTERNATIONAL UNIVERSITY

Bachelor of Business Administration (B.B.A.) — Marketing

Jan 2012 – Jan 2015

Sri Venkateshwar International School

School — Commerce

Jan 2006 – Jan 2012

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