Sep 2023 – Oct 2024 · 1 yr 1 mo · Bengaluru, Karnataka, India

• 1. Implemented comprehensive customer onboarding processes, reducing time-to-value by 40% for new and existing enterprise clients.
• 2. Collaborated with product development and engineering teams to tailor solutions, resulting in a 30% increase in customer satisfaction scores (CSAT).
• 3. Conducted business reviews and strategic planning with key pharmaceutical clients, ensuring alignment with business objectives.
• 4. Analyzed customer feedback, leading to a 25% reduction in support tickets and better product adoption.
• 5. Managed high-profile client accounts (e.g., Cipla, Piramal, Amneal), providing expert guidance on AI technology integration.

Jan 2022 – Jul 2023 · 1 yr 6 mos · New Delhi, Delhi, India

• Was preparing for civil services and got exposure to various disciplines in a self motivated manner.

Aug 2020 – Feb 2022 · 1 yr 6 mos

• Prakshit Technologies Pvt. Ltd.(http://www.krishhakbandhu.com)
• 1) Cofounded and led a startup team of 10 people in the agri-tech domain to provide an equitable input and output market for small and marginal farmers.
• 2) Developed SMS/IVR/WhatsApp-based solution in vernacular language from scratch to connect farmers to nearby aggregators/mills/plants and further provide logistical support.
• 3) Onboarded more than 10k farmers in 4 districts of Bihar on the platform, generating revenue of ~2Cr INR and gross profit margin of ~5%
• 4) Pitched idea to YC W20, Elevation Capital, etc. for seed funding.

Dec 2018 – Aug 2020 · 1 yr 8 mos · Pune Area, India

• Product Management:
• 1) Worked on E2E product management(ideation, market survey, requirement gathering, feasibility analysis, tech solution, development, testing, UAT, release planning & rollout and post-release tech and customer support) for 6 products.
• 2) Designed and streamlined the product roadmap for the organisation in line with expectations from clients and higher management, transitioning from early startup culture to a quarter-wise wise predictable strategic planning.
• 3) Planned and rolled out 6 major and 20 minor releases for the core product DASH and multiple hot-fix releases for other peripheral products.
• 4) Built and launched Patient Self Check In application(DASH In), self-appointment booking portal(DASH Self) on Angular 7 from scratch, reducing the call volume at help-desk by ~60%, generating traffic of over 100 mn patients/year and a 35% increase in revenue.
• 5) Managed a team of over 10 developers and 5 testers, ensuring smooth release planning, effort allocation, product development, and rollouts.
• 6) Led efforts to integrate the core product DASH to various EHRs like GE Centricity, AllScripts, Cerner, etc.
• Transformation Initiatives
• 1) Documented the complete Knowledge Base of the products and relevant changes, and designed automated client-facing and technical release notes.
• 2) Initiated implementation of agile methodology and use of JIRA in the organization for sprint and release management by designing organization-specific JIRA templates.
• 3) Created Jenkins pipeline for automated flag-based deployments for 6 different apps for over 50 instances.
• 4) Streamlined GIT code management and version control mechanism.
• 5) Established API testing mechanism through RestAssured and designed Selenium scripts with the QA team to ensure automated testing.

May 2016 – Nov 2018 · 2 yrs 6 mos

• 1. Delivered 200+ critical requirements both as Agile Scrum master and Waterfall project manager with >97% on-time delivery.
• 2. Involved in requirement gathering, feasibility analysis, and solution review with business, resource planning, effort validation, and SIT review to ensure smooth roll-out and quality delivery.
• 3. Performed consumer data analytics and competition benchmarking to draw product insights and prepare product prototypes and wireframes.
• 4. Improved quality of deliverables by achieving a 30% reduction in User Assurance Testing & production issues.
• 5. Introduced a new release management framework to complete multi-instance deployments within 2 weeks from 6 weeks of the earlier cycle.
• 6. Led Vodafone VoLTE and 4G rollout across 20 telecom circles.
• 7. Supported Data Migration activities for the transformation program of the Siebel CRM roll-out.
• 8. Implemented DevOps methodology within the portfolio of 50+ applications from a tools perspective as per guidelines from Vodafone Group.
• 9. Led Data Center Migration Program for CRM, Voice & USSD applications.

Jul 2015 – May 2016 · 10 mos

• Discover Graduate Programme 2015 : Cross functional training for 1 year in Retail, Relationship Management, Distribution, Networks and Application Development.
• 1. CRM Transformation Program: Project 'Sumeru'
• a. Prepared high level Data Migration Strategy for the Siebel CRM rollout.
• b. Extensively involved in finalizing Collaborative Designs.
• 2. RF Planning and Optimization(Networks): Automated the major 2G and 3G KPI reports through "Mycom Proptima" leading to drastic reduction in manual efforts.
• 3. Retail, Sales and Distribution: Managed a suburb territory as a Relationship Manager and achieved primary growth of 10% and tertiary growth of 8.2%.

May 2014 – Jul 2014 · 2 mos · Gandhinagar, India

• Optimization of grid tied rooftop micro wind turbines in low wind speed regimes
• 1. Suggested and experimentally proved the Power Output Control Method of providing momentary impulse to the rotor blades by an external DC motor attached sideways to the hub.
• 2. The method helped increasing the stability and efficiency of wind turbines, hence increasing the ROI and decreasing the payback period.
• 3. Published the work as research paper in Smart Grid and Renewable Energy Journal (SGRE).
• 4. Presented poster of the research work at the 5th World Renewable Energy Technology Congress and Expo 2014 held at New Delhi from 21st to 23rd August 2014

May 2013 – Jul 2013 · 2 mos · Bengaluru Area, India

• Business Development and Operations
• 1. Created database of more than 100 premier colleges across India, details about their alumni and sports affair officials and drafted proposals and MoUs for some of the potential clients.
• 2. Involved in shipping out a large merchandise consignment for potential client, the IIT Kanpur Alumni Association.
• 3. Took care of all outward Logistics and Quality Control to Kanpur and company's online retail partner, Flipkart.
• 4. Refined the business idea of the company, performed competitor analysis. Met senior management at large companies like Flipkart and Symphony Services for the same.
• 5. Generated number of leads through email & telephone that converted into business deals in later months.
• 6. Company undertook a pivot in its business in July'13, based on some of my observations.