Kuldeep Bajpai

Project Manager

Delhi, India3 yrs experience

AI EnabledAI ML Practitioner

Key Highlights

Over 5 years of cross-functional experience.
Expert in project implementation and HR management.
Strong stakeholder management and process ownership.

Stackforce AI infers this person is a cross-functional professional with expertise in HR and project management within the healthcare and customer service sectors.

Contact

Skills

Core Skills

Hr ManagementRecruitingCustomer SupportProblem SolvingCommunication

Other Skills

Ad ServingAgency Relationship ManagementAnalytical SkillsAnalyze InformationBuild Strong RelationshipsBusiness Process ManagementBusiness Relationship ManagementCSAMCase ManagementChatGPTCoachingComplaint InvestigationsComplaint ManagementContact CentersCorporate Events

About

I am a cross-functional professional with over 5 years of experience spanning project implementation, human resources, customer operations, and healthcare process management. I specialize in driving execution across high-impact environments, combining technical insight with strong stakeholder management and process ownership. Currently, I serve as a Project Implementation Specialist at Mapsted, leading the end-to-end deployment of smart location-based technologies across public infrastructure. My role involves direct coordination with engineering teams, government stakeholders, and enterprise clients to ensure successful on-site execution, system compliance, and post-deployment training. Previously, as HR Manager at Alliance Cargo Inc., I led full-cycle recruitment across IT and non-IT roles for U.S.-based clients, streamlining hiring operations and reducing time-to-hire through analytics-driven strategies. At Lumen Technologies, I managed Tier-1 technical and customer support for U.S. customers, consistently achieving high first-contact resolution and CSAT scores. I also contributed to healthcare operations at R1RCM, handling Medicaid/Medicare claims with precision and helping optimize internal workflows. With a background in Computer Science and Communications, I bring a structured, hands-on approach to problem-solving. I thrive in roles where execution speed, cross-team collaboration, and clarity of outcomes are essential.

Experience

3 yrs

Total Experience

10 mos

Average Tenure

Current Experience

Mapsted

Project Implementation Specialist

Nov 2024 – Sep 2025 · 10 mos · India · On-site

Alliance cargo express, inc.

HR Manager

Jul 2023 – Aug 2024 · 1 yr 1 mo · United States

As the HR Manager , I oversaw all human resources functions, including talent acquisition, employee relations, and performance management. I led recruitment efforts to bring in top talent and ensured a smooth onboarding process for new hires. I also managed employee engagement initiatives, resolved workplace conflicts, and ensured compliance with labor laws. In addition, I implemented HR policies to promote a positive work culture, handled payroll administration, and worked closely with leadership to align HR strategies with business goals

HR ManagementHR ReportsHuman Resources (HR)Training and Development (HR)HR ConsultingHuman Resources Information Systems (HRIS)+13

Alliance cargo inc.

Human Resources Specialist

Jun 2023 – Aug 2024 · 1 yr 2 mos · Texas, United States · Remote

R1 rcm

Claim analyst

Mar 2022 – Oct 2022 · 7 mos · Gurugram, Haryana, India · Remote

As an AR Caller at R1 RCM, I managed the entire claims process using tools like Salesforce, NextGen, and Workday to track, submit, and resolve healthcare claims. I handled patient insurance verification to minimize denials and worked closely with insurance companies to ensure timely payments. Utilizing ProHance, I optimized performance, tracked productivity, and ensured efficient workflow. My role also involved resolving claim denials, maintaining accurate documentation, and facilitating clear communication between patients, healthcare providers, and insurers

Service QualityCustomer SupportOrganization SkillsCritical ThinkingMultitaskingInterpersonal Skills+6

Flipkart

Customer Care Professional

Sep 2021 – May 2022 · 8 mos · Remote

As a Customer Service Associate L1 at Flipkart, I handled customer inquiries and resolved issues through various channels, ensuring a seamless shopping experience. My role involved providing quick and effective solutions to customer concerns regarding orders, returns, and payments. I consistently maintained a high level of professionalism, resolving complaints efficiently while keeping customer satisfaction a priority. Additionally, I collaborated with internal teams to escalate complex issues and contributed to enhancing the overall customer service process.

Service QualityCustomer SupportOrganization SkillsCritical ThinkingMultitaskingInterpersonal Skills+8