Mar 2023 – Jun 2025 · 2 yrs 3 mos

May 2022 – Mar 2023 · 10 mos

May 2020 – Apr 2022 · 1 yr 11 mos

Jan 2020 – Apr 2020 · 3 mos · Greater Detroit Area

May 2018 – May 2019 · 1 yr · Gurgaon, Haryana, India

• OYO Rooms is India's largest and world's third-largest and fastest-growing hospitality chain of leased and franchised hotels, homes and living space. Backed by Softbank, Sequoia Capital, Airbnb and others, it is currently valued at ~$10 BN.
• Led team of nine resolving partner's escalations across India, achieving 43% reduction in escalations/check-in and 60% in resolution time through tactical and strategic processes
• Built a team of four ensuring quality listing on online channels through analytics, continuous improvement and six sigma approach, improving listing quality from 72% to 97%
• Created product vision of OYO integration with external companies to fasten seller's listing process through API integration, increasing annual top-line by $2.2MM
• Conceptualized and executed product to reduce deep discounting by 47% on ~9000 partner hotels sold on five different online partner channels
• Led cross-functional programs improving price parity to 94% and inventory availability to 97% from ~80% of seller's listing on online channels
• Hired and mentored 18 executives and 5 associates; Rated as top 20 Managers (2.7%) with
• happy and motivated team among 721 managers across India

Feb 2017 – Apr 2018 · 1 yr 2 mos · Gurgaon, Haryana, India

• TravelTriangle is an e-Commerce (marketplace) where travellers are connected with travel agents. Backed by SAIF partners, Bessemer, Fundamentum and others, it has raised funding of ~$47.9 MM.
• Presented to leadership weekly progress, callouts, and course correction plan of key metrics of P&L of 27 destination categories and company projects generating revenue of $65MM
• Led cross-functional team of 4 to prepare business for new government taxation through 34 feature development and registration of 640+ sellers, mitigating business risk worth $65MM
• Created vision for product for ticketing system and implemented it among 300+ cross-functional team, leading to 39% improvement operational efficiency
• Conceptualized three months demand planning process helping business identify growth areas and reducing surplus marketing spend by 7%

Mar 2016 – Feb 2017 · 11 mos · Noida Area, India

• Leading healthcare and medical equipment, technology and solutions firm (Middle Eastern Market)
• Conceptualized and instituted Project management process and monitored its various aspects such as Mini charters, Project plan, Action plan, Timesheets for 8 Project managers
• Provided management with a dynamic Project management overview dashboard which helped them strategically monitor 5 criticalities including completion level of the ongoing projects, overall completion of projects under each project managers and overall productivity of individual project managers
• Decreased firm’s customer response time by ~57% by implementing Incident and Service request management tool in collaboration with IT team
• Identified 9 broader key accounts and 12 sub-key accounts, their growth trend, value assessment and geographical spread to hone client focus by Portfolio & Key account analysis

Dec 2014 – Mar 2016 · 1 yr 3 mos · Noida Area, India

• Projects undertaken:
• High-end confectionery brand
• Developed a conservative financial model of $ 59 million which helped firm draw conclusions on investment decisions and potential spending on 5 existing and 10 upcoming stores in next 6 years
• New entrant-Adventure experience and gear retailing industry
• Conducted due-diligence and industry research for Adventure experience and recreational service industry worth $ 2.27 billion in Saudi Arabia-developed comprehensive profile of 7 key players in global market and 5 key players in GCC market
• Developed a go-to-market business strategy including a business model, $ 1.6 million financial plan, and an execution plan of 6 months

Nov 2013 – Nov 2014 · 1 yr · Pune Area, India

• Facilitated vendor and material management for 120+ vendors on SAP and purchase order release post service level screenings through Ariba sourcing tool maintaining 100% SLA
• Analyzed reports using SQL, reducing gap by 11% in goods/invoice receipt from vendors

May 2012 – Jul 2012 · 2 mos · Bangalore

Jun 2011 – Jul 2011 · 1 mo · Bangalore