Riya Chandel

Operations Associate

Bihar, India5 yrs 6 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Expert in simplifying complex financial concepts.
Proven track record in community engagement and content creation.
Strong background in regulatory compliance and financial documentation.

Stackforce AI infers this person is a Fintech content creator specializing in personal finance and community engagement.

Contact

riyachandel03@gmail.com LinkedIn

Skills

Core Skills

Content CreationPersonal Finance

Other Skills

EditingResearch SkillsCommunity EngagementFinancial DocumentationRegulatory ComplianceStakeholder CommunicationTechnical SimplificationKnowledge ManagementInternal TrainingProcess DesignLoan ModificationsInternal & External ClientsRegulatory RequirementsAnalytical SkillsCompetitive Analysis

About

After spending 4 years in a 9–5 banking role, I saw firsthand how many people struggle with basic money decisions—saving, credit cards, loans, and investments. Now, as a banker-turned content creator, my goal is to make finance feel less intimidating and more actionable, helping people take small, confident steps with their money and careers—lessons most of us were never taught in school. I create content on: • Personal finance — loans, credit cards, savings hacks, and budgeting for first jobs • Personal branding — career storytelling rooted in real 9–5 experiences If you’re figuring out money, work, or both, feel free to connect or DM me for content ideas, collaborations, or just to talk about your money journey.

Experience

5 yrs 6 mos

Total Experience

3 yrs

Average Tenure

5 yrs 5 mos

Current Experience

Federal bank

2 roles

CSA

Jan 2022 – Present · 4 yrs 5 mos

Content Creator

Jan 2021 – Present · 5 yrs 5 mos

Educational Outreach: Produced articles simplifying retail banking products, reaching an audience of 3000 readers. Scriptwriting & Research: Researched RBI guidelines to provide accurate commentary on interest rate changes, gold loan norms, and digital security. Community Engagement: Drafted weekly newsletters and FAQs to address common pain points in the banking journey for the general public. Financial Documentation: Developed clear, audience-focused content explaining complex products like OD/CC limits, gold loans, and digital banking platforms. Process Design: Authored SOP-style guides and training notes for KYC updates, AD Code issuance, and loan documentation workflows. Stakeholder Communication: Drafted professional customer-facing emails, notices, and escalation templates to ensure an assertive and standardized brand tone. Technical Simplification: Translated technical banking terms (NPA classification, liquid security norms, and FOAR) into easy-to-understand language for customers. Knowledge Management: Created structured knowledge-base articles, checklists, and templates for high-volume tasks like lien removal and gold loan takeovers. Regulatory Compliance: Verified accuracy and alignment of all financial information with RBI norms and internal product guidelines. Internal Training: Produced educational micro-content and FAQs for front-line staff to improve service consistency and efficiency.

EditingResearch SkillsCommunity EngagementFinancial DocumentationRegulatory ComplianceStakeholder Communication+5