Kunal Khanna

Operations Associate

Bengaluru, Karnataka, India7 yrs 2 mos experience

Highly Stable

Key Highlights

Over 4 years of HR Operations experience at Amazon.
Expert in employee relations and onboarding processes.
Strong background in customer service and sales management.

Stackforce AI infers this person is a Human Resources professional with expertise in HR operations and employee relations.

Contact

Skills

Core Skills

Hr OperationsEmployee RelationsCustomer ServiceSales

Other Skills

Process ExcellenceService DeliveryRecruitingHR PoliciesOnboardingCustomer SatisfactionTime ManagementDirect SalesBusiness ProcessBusiness ReviewsKey Performance IndicatorsBuild Strong RelationshipsConfidentialityCompensation AdministrationAnalytical Skills

About

A Self-motivated, Self-driven, and Versatile individual with High Business Acumen, Strategic Agility, Excellent communication skills, Leadership skills, Interpersonal skills, Learning ability, ability to take initiatives and manage complexity.

Experience

7 yrs 2 mos

Total Experience

2 yrs 9 mos

Average Tenure

9 mos

Current Experience

Adobe

HR Operations (ERC Generalist – Process Excellence & Service Delivery)

Aug 2025 – Present · 9 mos · Bengaluru, Karnataka, India · On-site

Supporting employees across global regions through the HR Operations (ERC) function, ensuring seamless resolution of queries and service requests.
Partnering with HRBPs and Service Delivery teams to provide consistent employee experience across geographies.
Driving process excellence by adhering to global HR policies, compliance standards, and service-level commitments.
Contributing to the Global Hub Team by enabling scalable HR solutions, knowledge sharing, and continuous improvement initiatives.

HR OperationsEmployee RelationsProcess ExcellenceService Delivery

Amazon

2 roles

HR Operations Manager – ERC, Amazon

Promoted

Apr 2021 – Mar 2024 · 2 yrs 11 mos

Working closely with the ERC team in the US to provide a variety of HR services to North American Employees.
Onboarding and partnering with the recruitment team to hire associates based on business projections.
Handling inquiries regarding policies and programs including benefits, attendance, payroll deductions, etc.
Reviewing associate data within payroll systems timely and accurately.
Escalating issues such as Leave of Absence, accommodations, payroll deductions and other employee relation issues.
The first point of contact for Employees, Managers and the HR community.

RecruitingHR PoliciesOnboardingEmployee RelationsHR Operations

SDS Associate

Sep 2020 – Mar 2021 · 6 mos

Responsibilities involved are to provide support to Delivery Support Team.
Effectively communicate in a clear and professional manner at all times.
Effectively manage sensitive cases by reporting up the escalation matrix.
Demonstrate excellent time-management skills.
Maintains or exceeds targeted performance metrics
To ensure timely resolution for delivery issues by researching and troubleshooting with internal tools
Provide voice,chat and e-mail support to customers

Customer ServiceCustomer SatisfactionTime Management

Vidhikarya.com

Sales and Marketing Executive

Jul 2020 – Aug 2020 · 1 mo · India

Sales

Smart solutions (pvt) ltd.

Content Writer

Jan 2017 – Dec 2018 · 1 yr 11 mos

Expertise in quickly delivering high quality content for multiple platforms
Knowledge of best SEO practices in creating content as per SEO requirements
Prepared fresh contents
Creating, editing & proofreading text content for company websites

Lic

Insurance Agent

Nov 2016 – Nov 2019 · 3 yrs

Responsibilities involved are to market LIC products, help the customer in their financial planning, customer relations, procurement and sales management.
Sell a variety of insurance products to businesses and individuals.

SalesDirect Sales