Lalit Birla

Operations Associate

Indore, Madhya Pradesh, India9 yrs 10 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Led a team of six data specialists in analytics.
Designed Power BI reports saving 288 hours annually.
Pursuing MBA in Business Analytics and Finance.

Stackforce AI infers this person is a Workforce Management and Business Intelligence specialist in the BPO sector.

Contact

Skills

Core Skills

Workforce ManagementData AnalysisBusiness Intelligence (bi)Workforce Planning

Other Skills

Pivot TablesStrategic Human Resource PlanningTrend AnalysisTeam LeadershipStakeholder ManagementProject ManagementContinuous ImprovementTeam ManagementSQLPower BICommand CenterResource PlanningReal-time MonitoringReportingForecasting

About

As an Assistant Manager - Analytics & WFM at Genpact, I manage a team of six WFM and data specialists and oversee the resource planning and reporting for UK based Banking Giant. I have been acting as an AM for the last 2+ years, demonstrating my leadership and problem-solving skills. I have a strong background in business intelligence (BI) and data analysis, with certifications in SAFe, Project Management, and SQL. I have designed and implemented Power BI reports for three new LOBs, saving 288 hours per year in efforts. I have also contributed to the account settlement for 40+ countries and eight LOBs, by providing revenue projection, seat requirement, and reporting. In addition, I am pursuing an MBA degree in Business Analytics and Finance at Manipal Academy of Higher Education, where I am learning the latest tools and techniques to enhance my analytical and financial skills. I am passionate about finding insights and solutions that drive business growth and efficiency.

Experience

9 yrs 10 mos

Total Experience

2 yrs 5 mos

Average Tenure

3 yrs 10 mos

Current Experience

Genpact

Assistant Manager - Analytics & WFM

Aug 2022 – Present · 3 yrs 10 mos · Noida, Uttar Pradesh, India · Remote

Pivot TablesStrategic Human Resource PlanningTrend AnalysisTeam LeadershipStakeholder ManagementProject Management+3

Wns global services

Sr. Executive WFM - Resource Planning and Reporting

Dec 2020 – Aug 2022 · 1 yr 8 mos · Pune, Maharashtra, India

 Managed an overall 1000 FTE under 2 different domains/industries with span size of 3 WFM specialists.
 Acted as interim AM for last 8 months along with leading the 3 member RTA team.
 Prepared RCA and action plan against SL miss and helped team to develop thought process around it.
 Designed reporting on Power BI for 3 new LOBs resulted in reduction of 288 hours/year in efforts.
 Contributed in settling of account in 6 months by planning, revenue projection, seat requirement for
HOOPs and reporting for 40+ country volumes under 8 different LOBs.
 Got 10 League of Champions Awards in last 1 year from General Manager and Sr. Group Managers
and Certificate of Appreciation from Client

Team ManagementPivot TablesStrategic Human Resource PlanningTrend AnalysisStakeholder ManagementSQL+3

Alphaa ai

Fellowship

Dec 2020 – Mar 2021 · 3 mos

Pivot TablesTrend Analysis

Taskus

Workforce Planner

Jan 2020 – Dec 2020 · 11 mos · Indore, Madhya Pradesh, India

 Managed overall 1200 FTE under 2 different accounts with 2 Workforce Planners.
 Streamlined 2 Client processes by analysing the workload and planning and scheduling basis that.
 Interacted with 10 OMs and 40+ TLs under 6 different LOBs for planning, scheduling and reporting.
 Initiated requirement gathering and modelling of data in Power BI to build interactive dashboards for 2
accounts.
 Received Certificate of Appreciation from VP for planning smooth transition to WFH from Office in 5
days for 400+ employees.

Pivot TablesCommand CenterTrend AnalysisStakeholder ManagementContinuous ImprovementWorkforce Management

Conduent

2 roles

Senior Workforce Associate

Promoted

Feb 2019 – Jan 2020 · 11 mos

 Managed real-time work flow, SL meeting plan and analysed efficiency for 500+ Employees.
 Facilitated the Daily WFM huddle and presentation to Global WFM Manager and VP- Operations.
 Designed “Master Database reporting” which eliminated 3 reports and reduced 360 hours/year as efforts.
 Worked as SME Ops for 10 months and supported 60+ new hires along with planning 15 day Action
plan.
 Won Eagle Squad Award for 2 consecutive Quarters

Pivot TablesReal-time Monitoring