Lauren Holmes

Business Development Executive

London, England, United Kingdom8 yrs 10 mos experience

Highly Stable

Key Highlights

Expert in bridging technical and customer needs.
Led support teams achieving over 95% CSAT.
Managed large-scale events for 350,000+ customers.

Stackforce AI infers this person is a SaaS solutions consultant with expertise in customer experience and product development.

Contact

Skills

Core Skills

Product DevelopmentSolutionsProject ManagementCustomer Relationship Management (crm)Customer ExperienceTeam LeadershipTechnical SupportCustomer Support

Other Skills

Search Engine Optimization (SEO)Digital StrategyAPIData Analysis & ReportingContent ManagementCustomer EngagementSocial MediaDigital MarketingMarketing StrategyResearchEvent ManagementMarketingEvent PlanningFine ArtArt History

About

Results-driven solutions consultant and operational leader within hyper-growth SaaS environments. Expert at designing product-led solutions to help businesses grow and optimise while ensuring exceptional customer experience. Adept at bridging the gap between technical teams and the customer, translating complex requirements and data analysis into actionable feedback to shape product development. Equal parts technical and creative, informed by a background in Art History and a lifelong interest in arts & culture.

Experience

8 yrs 10 mos

Total Experience

2 yrs 1 mo

Average Tenure

4 mos

Current Experience

Braze

Technical Account Manager

Jan 2026 – Present · 4 mos · London

Easol

4 roles

Solutions Consultant

Jul 2025 – Dec 2025 · 5 mos

Delivered consultative guidance and technical expertise across pre-sales, onboarding, and post-sales for a Series A SaaS startup. Shaped product roadmap through client insights, validated MVP concepts, and influenced feature prioritisation. Supported onboarding of Enterprise accounts worth $3M+ in ARR, driving adoption, revenue growth, and retention.

Product DevelopmentSolutionsSearch Engine Optimization (SEO)Digital StrategyAPI

Event Operations Manager

Jul 2024 – Aug 2025 · 1 yr 1 mo

Managed global delivery of 150+ large-scale events reaching 350,000+ customers. Managed multi-project budgets exceeding $100K, implementing cost controls that cut onsite spend. Partnered with Product & Engineering to translate operational insights into new features. Acted as escalation lead to safeguard delivery and client satisfaction.

Project ManagementSolutionsProduct DevelopmentCustomer Relationship Management (CRM)

Platform Expert Manager

Promoted

Jul 2023 – Jul 2024 · 1 yr

Led a B2B SaaS support team achieving 95%+ CSAT and <4hr response times across $9M ARR customer base. Designed and implemented reporting and tooling improvements in Zendesk & HubSpot, improving visibility and decision-making. Reduced churn and increased adoption through customer education, proactive support, and GTM enablement for new feature releases.

Team LeadershipCustomer ExperienceProject ManagementData Analysis & Reporting

Platform Expert

May 2022 – Jul 2023 · 1 yr 2 mos

Specialised in technical issue resolution and client success across multi-channel support. Created scalable knowledge base to reduce query volume and accelerate adoption. Analysed CX trends to influence roadmap planning and collaborated on cross-functional projects to optimise customer experience and operations.

Technical SupportCustomer ExperienceCustomer Relationship Management (CRM)

Artsy

Marketplace Support Associate

Apr 2021 – May 2022 · 1 yr 1 mo · London, England, United Kingdom

Provided B2B and B2C support for 3,000+ galleries and 1M collectors. Facilitated high-value transactions and resolved escalations with a focus on fraud prevention and dispute resolution. Authored knowledge content for clients and customers, improving efficiency and transparency across the marketplace.

Customer SupportCustomer ExperienceContent Management