Dec 2018 – Jan 2025 · 6 yrs 1 mo · Remote

• Launched Housing’s Fintech Product Line from Scratch and scaled it to $40M+ ARR.
• Scaled Payments Business:
• Spearheaded the launch and growth of Pay on Credit, scaling monthly payment volumes from $0 to $300M+ within four years while maintaining 15%+ CM2 profitability.
• Leadership and Team Development:
• Led a 4-person product team, after joining as the first Product Manager and achieved three rapid promotions by consistently driving 100%+ YoY revenue growth.
• Customer Acquisition & Retention:
• Expanded monthly acquisitions from 8k to 75k by forging strategic external partnerships and revamping the onboarding flow.
• Improved monthly retention by 40% through initiatives such as ‘Pay Next Month’, ‘Break Cards’, and Wallet features.
• Boosted average revenue per user (ARPU) by 36% through innovative experiments like Decreasing Gradient.
• Fraud Prevention & Risk Management:
• Built and deployed multi-layer fraud prevention systems (rule-based and ML-driven), achieving a 95% fraud reduction in three months.
• Developed real-time reconciliation and alert systems, ensuring 0% financial leakages and seamless compliance with PGs, regulators, and banks.
• Product Innovation & User Experience:
• Delivered instant payout experiences to 99%+ users, elevating NPS from 24 to 63 (vs. industry average of 34).
• Enhanced security by introducing critical features such as PAN KYC, transaction velocity checks, and usage limits, reducing unintended platform misuse to 0%.
• Negotiated premium in-app visibility points to attract 0.4M users within the first month of launch.
• Cost Optimization & Operational Efficiency:
• Reduced product costs by 45% through process optimization and stakeholder collaboration.
• Implemented business continuity plans with external partners, ensuring service resilience under all conditions.

Oct 2017 – Dec 2018 · 1 yr 2 mos · New Delhi Area, India · On-site

• Launched the Bobble Keyboard App in 11 Indian languages, driving user engagement and app installs.
• Developed innovative Word Prediction, Autocorrect & Emoji prediction features, resulting in a 3X increase in app install base.
• Collaborated with cross-functional teams to ensure seamless integration of language features for a user-friendly experience.

May 2016 – Oct 2017 · 1 yr 5 mos · Bengaluru Area, India · On-site

• Implemented Machine Learning algorithms to solve critical in-warehouse problems for Adidas, Nike & Macy's, boosting operational efficiency by 30%+.
• Collaborated with cross-functional teams to develop innovative solutions for optimizing warehouse operations.
• Analyzed data to identify patterns and trends, leading to actionable insights for process improvement.

May 2015 – Jul 2015 · 2 mos · Mumbai, Maharashtra, India · On-site

• Developed and deployed Docker containerized applications to streamline development and testing environments, enhancing system scalability.
• Reduced deployment time for financial software solutions at OFSS
• Collaborated with team members to optimize system performance and ensure seamless operations.