Jan 2023 – Present · 3 yrs 5 mos · Dubai, United Arab Emirates · Remote

• Adecco Middle East is the leading manpower and staffing agency in Dubai.
• Hired as IT Service Manager and contracted to work for Hitachi Energy’s global harmonized ERP deployment project (Reiwa) as the Cluster Lead in Data Migration and the Control Manager for OTC9.3 Data Object Control.

Jul 2021 – Present · 4 yrs 11 mos · Dubai, United Arab Emirates

Jan 2018 – Jan 2019 · 1 yr · Dubai, United Arab Emirates

•  Taught as a guest lecturer an Engineering Undergrad Class at the University of South Wales Dubai campus.
•  Module covered was "Fundamentals of Business Engineering and Management" for BSc (Hons) Aircraft Maintenance Engineering (Top up) Program

Apr 2009 – Nov 2014 · 5 yrs 7 mos

•  Implemented the ABB Authorized Value Provider Program (AVP) in the Gulf Region by tailoring global guidelines to local regulations. While doing so, Introduced the first HVAC AVP in the world, Introduced the first AVP in variable frequency drives in Middle East and Africa Region, Introduced the first AVP in low voltage motors in the India Middle East and Africa region, Authorized the first partner for couplings in the mechanical power transmission products in Gulf Region.
•  Empowered partners with the adequate training suitable for a Technical Distributor, System Integrator or a Service Provider in both drives and in motors.
•  Hosted the first Gulf Region Partner conference and assisted partners in the region to get awarded at an annual Global conference in Sorrento, Italy.
•  Drove strategic partnership by effective business planning with the partner which including partner vetting.

Mar 2007 – Nov 2014 · 7 yrs 8 mos

•  Defined and developed business processes throughout the global supply chain for Discrete Automation and Motion product portfolios. This included induction procedures, order management systems, the compilation of Visit Databases and Customer success initiatives (converting customer complaints for improvement projects) to improve and maintain high Net Promoter Scores in targeted market segments.
•  Led the country team in the roll out of CRM (Customer Relationship Management) module in SAP ECC 6.0
•  Managed a cross functional team to create stock databases to streamline replacement and replenishment activities.
•  Provided a VOC (voice of customer) for the Information Technologies team and created a customer enquiry system that tracked status and flow of information between the internal sales and front-end sales team and closed the feedback loop to analyze results
• Other Business Roles:
• Country Process Owner and Project Team Leader - SAP CRM Sales Module.
• Company SOX testing manager for Purchasing, Finance & IS Modules
• Company Internal Auditor
• Responsible for Marketing and Communications in Dept
• Responsible for Customer Complaint Resolution Process
• Certified Due Diligence Officer
• Certified Fire Warden
• Certified First Aider
• Corporate Social Responsibility Winner
• Division IS responsible

May 2005 – Mar 2007 · 1 yr 10 mos

•  Managed projects across drives, motors, transformers and gas insulated switchgear across the Gulf Region. Responsible for base and large orders (with drives, motors, transformers and gas insulated switchgear) for the Automation Products Division. This included customer factory acceptance tests (FAT), procurement, key account and supplier management.
•  Country lead in the implementation of new ERP system (SAP 4.7) in the PS module for project systems.
•  Country Testing Manager for SOX (Sarbanes Oxley Act): Set up policies and routines to effectively test internal controls over financial reporting using the B Template for Purchasing, the F template for Finance and the Q template for Information systems.
•  Implemented the “General Conditions of Contracts” for sale of products, working together with the Country Legal Counsel.
•  Introduced custom order handling and management tools to manage procurement with internal ABB companies and streamlined internal product pipelines.

Dec 2001 – May 2005 · 3 yrs 5 mos

•  Set up the Country Credit Control Policy for ABB.
•  Compiled and analyzed payment trends to set up workflows to ensure completion of overdue debts and receivables. Reduced debts and improved (DSO) Day Sales Outstanding from 74 days to 54 days to significantly increase business cash flow.

Apr 2001 – Jul 2002 · 1 yr 3 mos

• Co-ordinated technical marketing activities across 25 countries in MEA and the 5 factories located in Argentina, Brazil, USA, UK and Romania for Business Unit Metering sales.
•  Hosted conferences with national energy departments and private entities for product demonstrations

Jan 1999 – Dec 2001 · 2 yrs 11 mos

•  Specialized in custom projects to alleviate inventory handling issues by auditing project supply chains and selling redundant and unused inventory. Brought down un-necessary stock by over 75% and created sales opportunities to offload assets at 63% of initial cost (estimates for re-selling were set at 30% only of initial cost).
•  Played key role in preparing Pre-Qualification Documentation that resulted in ABB products getting into government specifications
•  Organized in house road show meetings with prospective customers to ensure ABB product was pre-qualified

Jan 1998 – Jan 1999 · 1 yr

•  Streamlined the order handling procedures for building / industry / water & sewerage projects to improve profit margins and reduce overtime costs by 50%
•  Negotiated with suppliers to reduce Cost of Goods.

Jan 1997 – Jan 1998 · 1 yr

•  Managed the complete internal support for the sales team
•  Internal support included estimation and design, total project handling till order execution stage
•  Offered training to Customers and also to the internal Low Voltage Switchgear Team.
•  Prepared Pre-qualification documents for LV Switchgear
•  Assisted in the entry of ABB into Qatar market
•  Prepared and conducted Market Survey for the division.

Jan 1996 – Nov 2014 · 18 yrs 10 mos

•  Part of the company team, spearheaded the quality systems for the low voltage switchgear department as a pioneer in the ISO9000 Steering Committee in 1994.
•  Trained as an Internal Auditor for quality systems and audited various divisions across the organization since 1996.
•  Presented reports and improvement suggestions to the management, thereby maintaining the ISO9001 certification.
•  Assisted in the process of moving from quality certification towards integrated management certification of the three systems – quality, health and safety and environmental systems in 1998 (conforming to ISO9001, ISO14001 and OHSAS18001 (now ISO45001) principles).
•  Trained as Internal Auditor for IMS and audited systems across the company since 1998.

Jan 1996 – Nov 2014 · 18 yrs 10 mos

•  Coordinated the effective use of ABB’s Customer Satisfaction Tool namely CCRP (Customer Complaint Resolution Process).
•  Led, motivated and trained Staff on the CCR process and supporting web tool.
•  Captured reports of complaint resolution target dates, days overdue and days open; followed up with concerned for closures.
•  Analyzed data accumulated in the CCRP tool, for possible systemic issues and trends for improvement.
•  Also, studied the data generated through Net Promoter Score (NPS) activity and ensured more voice from customer for progress and enhancements, thus improving the NPS value.

Jul 1994 – Jan 1997 · 2 yrs 6 mos

•  Led a team of 4 direct reports and numerous indirect reports across sales, production, servicing and maintenance.
•  Defined templates and standardized dynamic pricing models with the aim of quicker estimation and be a competitive supplier in the market for low voltage switchgear.
•  Implanted quality controls and spearheaded the quality systems for the department as a pioneer in the ISO9000 Steering Committee.

Oct 1993 – Jul 1994 · 9 mos

•  Quoted for tenders, followed up, secured orders and handled the same
•  Interpreted drawings and provided bill of quantity for smooth estimation
•  Prepared specifications of electrical low voltage switchgear systems to ensure field service engineers were well equipped with right drawings and data for commissioning activity.
•  Coordinated assembly in production workshop, installation and maintenance projects for engineering team to complete per customer requirements.
•  Assisted in engineering projects where there were complicated motor control centers and switchgear.
•  Promoted in 8 months to the position of Manager to start a new Tendering Department.
•  Member of the Human Resource Committee
•  Member of the Cultural Committee, organized company family events
•  Trained as an Internal Auditor by Bywater
•  Obtained Diploma as Product Specialist in Control components from ABB Sweden

Jan 1990 – Dec 1992 · 2 yrs 11 mos · Bengaluru Area, India

•  Studied engineering drawings, quoted and attended All India tender openings to secure orders for ABB control and relay panels at various substations in different states in India
•  Utilized time-based management and total quality management to coordinate closely with customer, inter- department and regional / branch offices and thus to adhere to delivery commitments.