Apr 2022 – Sep 2022 · 5 mos · St Louis, Missouri, United States · On-site

• Connecting with clients from Mortgage industry, Major banks, Educational institutes, Hospitals, Real Estate company and individual businesses. Work with each contact to establish rapport with and gain the confidence of the caller while troubleshooting the issues • Deliver excellent customer service and strive to exceed customer expectations. • Partner with the internal business area and Internal Service Center teams for technical matters and client issue resolution, escalating issues through appropriate methods. • Document details of client interaction into the system while on the phone. • Follow security processes and procedures at all times when handling calls due to the visibility of personal data

Jun 2018 – Present · 7 yrs 11 mos · Dallas, TX · Remote

• Founder | Jentrixa
• As the Founder of Jentrixa, I lead an AI-driven digital marketing, app development, and growth consulting firm focused on helping businesses scale with measurable, data-driven outcomes.
• At Jentrixa, we go beyond traditional marketing by building end-to-end digital growth systems—integrating SEO, paid media, content strategy, PR, and social media with custom app development, SaaS platforms, and system integrations.
• What I Drive at Jentrixa:
• Digital Growth Strategy: SEO (on-page, off-page, technical), Google Ads, Meta Ads, LinkedIn growth, content and PR campaigns
• App Development & SaaS: MVPs, scalable web/mobile apps, UI/UX (Figma), API integrations
• Web & E-commerce: Conversion-focused websites, Shopify and CMS platforms
• Automation & Integrations: CRM (HubSpot), analytics, payment systems, and workflow automation
• How We Work:
• Transparent, structured pricing with clearly defined deliverables
• Trello-based dashboards for real-time visibility and communication
• Dedicated account managers ensuring consistency, responsiveness, and execution quality
• Who We Work With:
• I partner with startups, SMBs, restaurants, e-commerce brands, and enterprise clients across industries including healthcare, hospitality, publishing, technology, AI, manufacturing, banking, and fintech—helping them build scalable digital ecosystems that drive growth.

Jun 2018 – Dec 2025 · 7 yrs 6 mos · St Louis, Missouri, United States · Hybrid

• Growing Businesses. Changing Lives!
• I am a results-driven professional with 5+ years of experience in staffing, IT project development, digital marketing, digital transformation, and AI solutions for private and state contracts. With a proven ability in managing teams, driving stakeholder communication, and delivering measurable growth, I help organizations scale efficiently across multiple sectors.
• Key Projects, Client Successes & Highlights
• ZPods — Digital transformation and Expansion
• Contributed to digital transformation through workflow improvements and communication frameworks.
• Supported digital marketing campaigns that increased brand visibility and user engagement by 75% in 3 months
• OHM Group — Staffing for Lambert & Kansas City Airports
• Managed staffing for retail and restaurant operations across Lambert and Kansas City airports.
• Placed qualified personnel in operations, customer service, and food & beverage roles to meet seasonal and high-traffic demands.
• Streamlined recruitment processes and improved workforce efficiency for airport-based retail and hospitality operations.
• Roha USA — Manufacturing Operations, Sales & Administrative Support
• Successfully staffed operations, sales, and administrative roles for Roha USA, a leading food ingredient global company.
• Strengthened workforce reliability to meet production demands and improve operational efficiency.
• Supported business growth by aligning talent strategy with organizational goals.
• Additional Client Successes (Private & State Contracts)
• Implemented AI-assisted sourcing strategies for IT and administrative positions.
• Delivered high-volume staffing for manufacturing clients facing peak production periods.
• Partnered with restaurant chains to fill critical operational and leadership positions efficiently.
• Supported banking clients with specialized recruitment in compliance, IT security, and operations.

Jun 2012 – Mar 2025 · 12 yrs 9 mos · St Louis, Missouri, United States · Hybrid

• American College Gurus offers personalized tutoring, test prep and college prep. Our team works with local and international students across public and private schools.