Jun 2021 – Feb 2022 · 8 mos · Remote

• Lextegrity is a B2B SaaS software and automation solutions provider that helps companies identify fraud risk in their transactions.
• As Product Manager, I am accountable for supporting, guiding, and informing the full product ideation and development cycle.
• I work with cross-functional teams of engineers, operations team members, customers, and C-level executives to gather and prioritize customer requirements, define the product vision, design cohesive go-to-market strategies, deliver against key product goals, and drive the development of next generation analytics and automation solutions.
• I also implement go-to-market strategies for new services, help marketing teams effectively communicate each product’s value proposition and differentiating factors, and increase sales conversions by collaborating with sales personnel to optimize the sales pitch, product positioning, and proof points.
• Among my accomplishments, I have:
• ➥ Conducted product demonstrations and updated wireframes and prototypes in Figma.
• ➥ Facilitated customer interviews and research to shape an optimal UX experience and incorporate customer needs into the product plan.
• ➥ Enabled greater visibility around the product strategy and roadmap for a range of stakeholders.
• ➥ Worked with the sales & marketing teams to articulate product qualities and differentiate each product from the competition.
• ➥ Implemented key process improvement initiatives to enhance the cohesiveness, synergy, and efficiency of the product team.
• ➥ Employed Kanban methodologies to streamline the development and product prioritization process while minimizing interruptions.

Jul 2017 – Apr 2021 · 3 yrs 9 mos

• As Payments Product Owner, I was tasked with leading the UKG development team across multiple projects employing Kanban Agile methodologies.
• Among my responsibilities, I prioritized and managed requirements while working with software development and testing teams to develop solutions that meet customer needs for functionality, scalability, and performance.
• I also established strategic KPIs to quantify feature performance, mapped out key processes to identify shortfalls and rectify operational inefficiencies, and led cross-functional teams to analyze, interpret, and understand the operational impact and upside potential of technology changes
• Here are some of the ways I’ve made positive contributions to business performance:
• ➥ Drove incremental improvements to a payment processing module used by the Banking team for tax payments.
• ➥ Achieved $6.7B in customer cost savings by ensuring compliance with CARES Act guidelines.
• ➥ Avoided $22MM in costs by automating “zero” filings with agencies to mitigate risks and enhance compliance standards.
• ➥ Reduced processing times for key system features by 940%, going from 8 hours to under 3 minutes.
• ➥ Facilitated over $91B in securely processed payments in 2020 alone.
• ➥ Developed improved, compliant, and automated refund processes, facilitating approximately $3B in early refunds for customers.
• ➥ Fostered a culture of data-driven decision making; successfully removed all subjectivity and bias from the decision making process.

Jul 2015 – Jul 2017 · 2 yrs

• As Team Manager and Mobile Product Owner, I managed a team of 6 direct reports as well as 8 development teams to work on multiple mobile and web-based products and applications. Some of my duties include: defining product features, updating and prioritizing the product backlog, managing product deployments, identifying and fixing technical constraints, and managing tradeoffs involving features, schedule, or lifecycle.
• Some of my additional contributions include:
• ➥ Launched a mobile application to enroll customers for the Sales team; conducted A/B tests to analyze functionality and optimize the user experience.
• ➥ Implemented Kanban methodologies to streamline development cycles.
• ➥ Created a new onboarding process for the department.
• ➥ Developed a range of automation tools to reduce the reliance on manual processes.

Feb 2015 – Jul 2015 · 5 mos · Weston, FL

• Handpicked to manage a suite of projects and process improvement initiatives that ensure the synchronization and consistency of all data modifications. Identified and capitalized on strategic cost saving opportunities. Conducted extensive data analysis and leveraged unique source systems and data models to analyze, test, and propose key process improvements.

Aug 2014 – Feb 2015 · 6 mos · Boca Raton, FL

• Established and monitored tactical KPIs to identify inefficient processes, capitalize on cost saving opportunities, and support the leadership team’s strategic initiatives. Developed a range of IT project plans and implemented a holistic review process. Fully automated a reporting process that previously required 1 week and 2 full-time employees to generate.

May 2014 – Aug 2014 · 3 mos · Aventura, FL

• Worked on process automation to help streamline department analysis work.

Feb 2009 – May 2014 · 5 yrs 3 mos · Hallandale, FL

• Led a team of 15 direct reports to implement and test key software development modifications that provided reconciled bookings, gross/net revenues, and profits. Analyzed data to identify strategic opportunities and support the executive decision making process. Designed best practice processes, policies, and SOPs to generate cost reductions and efficiency improvements. Conducted analyses of key operational data on a monthly basis, including financial analyses and variance analyses.