Aug 2021 – Dec 2023 · 2 yrs 4 mos · Remote-Pune

• Served as OnBase trusted advisor and implementation lead for 9 major and 5 minor ECM deployments, with project budgets ranging from $5,000 to $400,000.
• Owned end-to-end delivery including requirements gathering, solution architecture, OnBase configuration, integrations, UAT, and post go-live stabilization for multiple concurrent projects.
• Designed and executed large-scale data migrations (10M–100M records) achieving ~98% success rate, incorporating Hyland’s best practices for secure and seamless transitions.
• Built technical enablement programs and comprehensive training materials that accelerated user adoption and reduced support tickets across enterprise clients.
• Conducted business analysis and solution assessments to uncover optimization opportunities, aligning implementations with industry and product best practices.
• Presented and validated technical documentation with stakeholders, securing buy-in for solution requirements, configurations, and integrations.
• Supported pre-sales with POCs, technical demonstrations, and effort estimates that directly influenced contract wins and pipeline growth.
• Served as point of contact for key engagements, managing scope, stakeholder communication, scheduling, and cross-team mobilization as acting Project Manager.

Mar 2021 – Aug 2021 · 5 mos

• Led implementation for enterprise EMR systems (Sunrise Clinical Manager), managing over 20 projects with budgets from $2,000 to $100,000 across the full project lifecycle.
• Designed, configured, and deployed HL7 interfaces using Mirth Connect and ELink for EHR, LIS, RIS, and pharmacy system integrations, ensuring interoperability and compliance.
• Conducted clinical workflow assessments with physician and nursing stakeholders to identify process gaps and implement improvements aligned with care quality goals.
• Collaborated with hospital IT and clinical teams to drive EHR customization, ensuring adherence to HIPAA, Meaningful Use (MU), and HL7 standards.
• Managed UAT and system upgrade activities, defining test cases, coordinating test execution, and minimizing risk through pre-implementation planning and post-deployment support.
• Delivered production support for critical clinical applications, resolving high-priority incidents via RCA and implementing corrective actions to ensure system reliability.
• Authored and maintained SOPs, integration specifications, and system documentation in accordance with internal governance and healthcare IT best practices.
• Mentored junior analysts and new hires, facilitating onboarding and enabling skill development through structured knowledge-sharing and training sessions.
• Acted as Subject Matter Expert (SME) for HL7 integration and EMR interoperability, providing consultation across parallel projects for implementation consistency.

Oct 2019 – Mar 2021 · 1 yr 5 mos

• Ownership of net new implementation and after implementation process which ranges from project initialization to customer success

Jul 2017 – Sep 2019 · 2 yrs 2 mos

• Key Result Areas:
• Gathering requirements from client for developing interface and configure Hospital systems
• Building interfaces using HL7 principles
• Implementing new systems
• Helping ease of transition to new system
• Tracking, resolving, documenting each phase of project lifecycle
• Ensuring minimum iterations in build product
• Accomplishments:
• Awarded for best ‘Results’ in workplace, by taking project critical task within days of joining and
• with minimum training

Feb 2017 – Jul 2017 · 5 mos

• Analyzed digital engagement patterns using IBM Tealeaf and Adobe Analytics (Omniture) to generate actionable UX improvement recommendations for client websites.
• Collaborated with design and analytics teams to align outputs with business KPIs, delivering data-driven insights that enhanced digital customer experiences.